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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

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Audio of Sony BRAVIA KD-50X80JP is really loud than normal soundbar services like apple music, alexa, streaming

Hi,I have a Beam soundbar, first model. I connected via HDMI ARC with Sony TV. In the TV audio I can select between Audio1, Audio2 and pcm. The pcm works, but I think I'm missing several sound effects, Dolby, etc. If I select audio1, which is the first choice in the sony audio menu, the volume of th...

Troubleshooting

Songs played on sonos app play slightly faster

Whenever songs are played through the songs speakers on the songs app, the tempo of the songs are sped up by about 5% which completely ruins certain songs that rely heavily on tempo and tempo changes. is there a setting I can turn on/off or any troubleshooting tips to fix this?

Troubleshooting

Playbase can't connect to WiFi; only works with ethernet cable.

My diagnostic number is 1508135081.Playbase works with Ethernet but I can't add it with wifi, the phone Sonos app can't find it.

Troubleshooting

syncing issue with wifi.

Hi team,I have ruckus wireless controller and I am trying to connect sub woofer with Sonos arc and tv so i can not connect the sub woofer with system. same think I have tried with Airtel Wi-Fi dongle then all device are connect to arc. can you please help me out in the scenario. it is issues in Ruck...

Troubleshooting

Fix for Sonos Beam and LG CX OLED via HDMI-ARC loosing connection

I hesitate to even suggest this solution, as for many months my LG CX 55 inch OLED (OLED55CXAUA) randomly stopped outputting ARC audio to my [Sonos Beam Gen1 + Play:1x2] system requiring me to physically unplug the Beam’s HDMI cable from HDMI Port 2 on the TV multiple times a week. The TV would just...

Troubleshooting

Alarms sometimes don't play

Hi,In my Bedroom I have two IKEA SYMFONISK Table lamps as stereo pair. One is wired to my network. The other connected via Wireless Sonos Net.I have an alarm setup, to play a Sonos playlist, which mainly has songs from my nas (itunes folder) and a few songs from Apple Music. The alarm is set to play...

Troubleshooting

Multiple Audio Sources for Sonos Bea.

I have a sonos beam that I use in my room and I will swap between using it for my TV and for my PC. At the moment, I just unplug it from the PC and then plug it into the TV hdmi arc port when I want but this is actually quite a hassel with my cord management. My question is: is there any way that I...

Advanced setups

Sonos rooms keep rearranging and TruePlay does not work

I have two annoying problems with my Sonos speakers since we have moved house.Setup:Room 1 Living Room: Sonos Beam + Sub + 2 One (5.1 setup) Room 2: Kitchen: Sonos They all work via WiFi and are directly connected to my router (so no Sonos AMP).Problem 1: TruePlayI used TruePlay in my former home an...

Troubleshooting

AMP 4 speakers - Help!

I purchased the Amp outdoor speaker combo from Best Buy and now want to add a pair of sonance rk63 rock speakers. I know you can hookup up 4 8ohm speakers to the Amp. The RK83 ohm ratings says 8 ohm nominal and 6ohm minimum. Can I connect all 4 of these in parallel without any problems? Speakers t...

Advanced setups

hijacked Sonos Play 5 (1st Gen)

Help! I can’t access my sonos via the app. I can’t remember the email credentials from when I set it up but it looks like my old boarder hijacked it because when I try to use the app it requires an update and when I press on that it comes up with an email address requesting a password and it is not...

Troubleshooting

The Sonos app on my Android tablet suddenly can't find my Sonos network

This evening I tried to use the Sonos app on my Android tablet, as I have done for months, But it couldn’t find the network. I can access the network from my PC, it’s there, it’s working, but following the most recent update, the app no longer recognises it. I’ve followed all the instructions - rebo...

Troubleshooting

Macbook Migration

I’ve just migrated my files to a new MacBook M1. Sonos can see all the titles in my music library, but won’t play them because it says the server can’t be found. I don’t get it?

Troubleshooting

switch Beam between TV & bluetooth receiver

I have two external audio sources I’d like to play through a Beam (v2):TV (HDMI ARC) Bluetooth receiver w/TOSLINK output (using the Sonos optical-to-HDMI ARC adapter)Each works fine when directly connected to the Beam, but I’d like to be able to switch between them without recabling. I’ve tried a c...

Advanced setups

Sub connects with Playbar but no sound; however connects & works with other speakers

My sub will connect to the Playbar and everything seems fine except literally no sound is coming out. Yes, I have toggled the sub on/off button in the app! However the Sub works if I connect it to speakers elsewhere in the house. Move the Sub back to the Playbar and it’s silent again. Unplugged th...

Troubleshooting

Airplay password prompt

Hi guys, after installing my new Apple TV and adding my Hue lights to my Apple Homekit (via the new Apple TV) I get a password promt when I try to Airplay music via Spotify to my Sonos system. I’ve checked the homekit settings; password’s off. I have 1 Beam and 2 One SL’s. What to do?

Troubleshooting

Sky Q remote not recognising Playbase

When I play music through my Playbase I use the Sky Q remote to control the volume & it works perfectly.When I have the TV on I cannot get the Sky Q remote to play sound through my Playbase. I have been through settings on Sky Q but it only seems to recognise the Sonos Playbar. I have tried to c...

Troubleshooting

Is it possible to control Sonos One SL using WIFI and wired connection on my MBP ?

I've had a lot of problems making Sonos One SL devices work with my network setup and my MBP.After some debugging it hit me that the problem is that if my MBP is connected to my Thunderbolt hub (with a wired UTP connection) that I cannot control the Sonos device, nor use AirPlay 2.I see the speakers...

Troubleshooting

Sonos Sound System Randomly Plays Music through Sonos App

It started a few days ago when I’m home, the song from “Queen - We will rock you” starts playing unexpectedly. I did notice that when it plays it’s through the Sonos app utilizing Amazon music streaming service. I unlinked the Amazon account and then linked it once again. I have submitted the diagno...

Troubleshooting

TV screen flashes black with Beam

Hello, so I have a newer TV (less than 1 year old) and stream with an Amazon Firestick. I recently added a Beam and noticed my TV screen intermittently goes black for a second or two. When I unplug the Bean from the Arc HDMI port the tv works just fine. I also noticed if I’m watching a movie it’s pa...

Troubleshooting

why does sonos support suck

I called 2x today to support because my 27 Sonos speakers have somehow all disconnected from my UniFi network. Both times level 2 support was involved / basically telling me to contact UniFi . The problem has nothing to do with UniFi - only Sonos among 450 devices on my four Wi-Fi networks has a p...

Troubleshooting

Sonos 1 Controlled pcdcr.dll unable to load

I have been through all the discussions I could find on this topic but am still having an issue and those discussions are closed.I have updated Windows 10, made sure .Net framework is enabled and up to date, uninstalled (and made sure all files were deleted) and reinstalled, etc. - when I launch the...

Troubleshooting

LG C1 and Apple TV 4K 2021

Hello I have question I have an Apple TV 4K 2021 and LG C1, and connected to sonos playbase with surround and sub. When I play YouTube from LG webos the Sonos app shows Dolby digital 2.0 and it sounds louder and better while I play the same YouTube content from Apple TV YouTube app the sonos app sho...

Troubleshooting

Items missing from music library (updating music library not working properly)

Hi there,Hoping someone can help me out with this seemingly random problem that occurred over the weekend - I have not made any changes to my system.I have my music library stored on an old HP ProLiant server in my office running Windows Home Server 2011 - I have been doing this since my first Sonos...

Troubleshooting

Sonos Roam unworkable or usable just frustrating

Been trying to us new Sonos roam for a couple of days now and it is just so frustrating.I have the same issues as may others already listed on here.Sound plays for a short time then stops, when looking at app it says everything still playing.Have tried support who suggest I reboot my router.Not sure...

Troubleshooting

Worst music steaming EVER

I don’t know about your experience, but SONOS Roam is an embarrassment. It may work one day, maybe not the next. It MUST stayed plugged in when the chance comes you need to use it. Otherwise, it takes an hour or so to recharge. So much for nice music in the moment. Then, when life is good, and the s...

Troubleshooting

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