Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

jrubintu Contributor I

low surround sound L/R play 1

Question

Here’s what I have: 2 play 1s 2 wired-in bose speakers 1 sonos amp The issue that I’m having is the left and right play one speakers have very little noise coming out of them. It’s almost nonexistent. All the speakers are grouped into one volume control. Anyone know the solution?

Troubleshooting

FoMcK Contributor I

AppleTV audio output switching issue

Question

Greetings! l really enjoy Sonos. I have a Beam connected to an older Samsung via optical out (no HDMI Arc). I loved the sound so much I decided to purchase two Sonos Ones for surrounds. I added the Ones as surrounds, music sounds great. However, having some trouble with TV audio. I watched a mo...

Troubleshooting

cannygirl49a Contributor I

how can i get a permanent solution to streaming music from my iphone to Sonos bar

Question

I have used Sonos support, changed my BT smart hub as instructed and the improvement has lasted about 7 days. I had no real problems over the years playing directly from my phone music library to Sonos but now Sonos is arbitrarily removing this service, I have had major problems. I really regret...

Troubleshooting

ThomasBr Contributor I

sonos 5 gen 2 will not connect to wifi

Question

For some unknown Reason, one of my Sonos 5 speakers suddenly disappeared from the Sonos app. Turns out that WiFi connection doesn’t work anymore. Tried to factory-reset of speaker, ( didn’t work! Speaker did not reset to factory default at all) Tried reset of router, didn’t work. connected speaker...

Troubleshooting

marinarose Contributor I

unable to browse music - spotify playlist

Question

I’m unable to browse any of my Spotify playlists. I’ve previously had access to all my Spotify playlists. I have read through the forum and this seems to be an ongoing error. Is there anything I can do to resolve this? Thanks, Marina

Troubleshooting

RobCanada Contributor I

Sonos unreliable after switching to Linksys Velop

Question

Hello Sonos Community, I've been a Sonos user for what seems like forever, and, in general, my favorite thing was just how reliable the system was. It just worked.... what an amazing thing! About a month ago, I installed a Linksys Velop mesh wifi system in my home (4 total nodes). The...

Troubleshooting

Thclark Contributor I

Beam will not connect to Play:1's for surround

Question

Need some help, tried everyone else's suggestions in previous posts with no luck. There isn't any interference nearby, a total of 6 WiFi devices in my den: Wireless access point, TV, phone and the 3 Sonos speakers. Tried: Factory resetting multiple times on all devices Setting up surround after th...

Troubleshooting

BradTN Contributor I

ipod touch 7th gen trueplay

Question

So I am an android guy and as I was well aware trueplay doesn’t work on it I did my research and found iPod touch would so I went and dropped 300 on one only to get the message that true play is not supported on this iPod touch yet to my great pleasure. This iPod touch is running 12.4 iOS and the So...

Troubleshooting

jessladams Contributor I

sonos play 1 no longer airplay compatable?

Answered

My Sonos play 1 speakers no longer support AirPlay? Is that true?? i submitted diagnostics 886553143

Troubleshooting

cstefka Contributor I

Unable to connect for update

Question

Diagnostic code 807142434 My app will not allow me to update. I get error code 30. I have unplugged it all several times to no avail. My songs play but skip to the next song before the first song is complete. Please help! I recently upgraded my service with Suddenlink and they installed a new r...

Troubleshooting

Coachtro Contributor I

Random drops from various speakers while playing Spotify. Diagnostic code 1516392432

Question

This has happened, off and on, since I purchased the system. The playbase is hardwired to router, all other speakers are wireless. sometimes the Playbase stops playing, yet the Sonos 1 speakers will keep playing. Then the Playbase will come back several seconds later, but the SONOS 1 speakers go alw...

Troubleshooting

Nachocheese2323 Contributor I

xbox one S and sonos playbar stopped working

Question

I have a Sonos playbar optical audio connected directly to my Xbox one S. It was working perfectly as soon as I installed it for a few months. Then my internet went out and all of a sudden it stopped working, but I was able to fix it again by changing my Xbox settings. Now, again it stopped worki...

Troubleshooting

jason_63 Contributor I

Spotify wont play songs, can not re-install

Question

Sent in diagnostics Ive rebooted, all updates applied, all of services play just fine. Diag submitted. 788701985

Troubleshooting

Blindside Contributor I

Sonos devices on Spotify Connect not appearing on iPhone iOS

Question

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices are appearing as expected on my MacBook, iPad a...

Troubleshooting

chicks

Hacking the Sonos Ikea Symfonisk Into a High Quality Speaker Amp

https://makezine.com/2019/08/16/hacking-the-sonos-ikea-symfonisk-into-a-high-quality-speaker-amp/ Pretty cool!

Advanced setups

Kittyandarn Contributor I

sonos playlist

Question

Why can't I play my sonos playlist muaic. I am only able to .mplay my google play.music

Troubleshooting

edgarparra Contributor I

connect amp play/pause button blinking green

Question

thanks in advanced for You attention, my sonos connect amp, is not being displayed in the app, when plug to the power outlet the status led will be withe blinking for 10 seconds and then turns off and inmediatelly after the play/pause button lights UP blinking green. I have try to Factory Reset it....

Troubleshooting

LLN Contributor I

Options to TuneIn

Question

When getting ready for work, early Central time zone, I listen to my local NPR station via Sonos and my PC (Windows 10).This week, early Thursday morning 15AUG, TuneIn was down. I wasted too much time looking for an alternate to TuneIn. I tried My Tuner Radio Station, which listed KUHF 88.7 FM, but...

Troubleshooting

Fadda Contributor I

play 1 pairs

Question

I have a pair connected and now one has stopped playing. The trouplenumber is 141728831

Troubleshooting

thejewishblt Contributor I

Sonos Going In and Out when I connect all speakers

Question

Ticket Number 1150136795 I use Google Wifi and have a great Range everywehre

Troubleshooting

denisd60 Contributor I

stringray music issue

Question

I installed stingray music on Sonos application from an iPhone but i can't see the stingray icon on my streaming liste on Sonos

Troubleshooting

bhealy Contributor I

PLay 5 won't connect over Wifi amymore

Question

Hello, My Play 5 suddenly stopped responding on the app over Wifi with a sollid white light on the LED. However if I plug it into the ethernet it works just fine. I have seen similar reports of this issue pointing to a hardware failure. I have submitted a disgnostics report number 1530944161 accor...

Troubleshooting

PeterHeesakkers Contributor I

Sonos Play 5 died... no power anymore... HELP!

Question

I tried everything. different power source.. the light is also off. Cant connect with wifi so don't think only the light on the sonos is broken... What can happen?? never moved the sonos the past years... plz help... expensive investment this way..... Thanks!

Troubleshooting

dgerding Contributor I

Beam going kn and out / stopping constantly

Question

432822373 is my diagnostic

Troubleshooting

PeaknikMicki Contributor I

Sharing Sonos but not WiFi

Question

Hi all. Anyone able to suggest how I can solve this? We want to share our Sonos system with friends and neighbours. i.e. When visiting we want them to be able to run Sonos app on their mobile devices to select music. We however do not want to give all of them them access to our Wifi as we hav...

Advanced setups

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