To homepage To homepage

Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

16628 Topics

V
vergarita Contributor I

Sonos has never managed to play music i own
Question

So we have two Sonos speakers we can use to play radio, and some spotify and thats it. I have a LARGE collection of CD’s with unique tracks that i have saved on my computer as MP3. Spotify plays them beautiful everywhere EXCEPT on Sonos. Sonos makes them unavailable and this makes Sonos worthless to...

Troubleshooting
4 0
V
47 minutes ago
B
Blue5 Contributor I

Sub x 2
Question

I want to set up two subs in my living room surround sound, can this be done?

Troubleshooting
5 0
B
51 minutes ago
D
darren221983 Contributor I

sonos beam and playstation 4
Question

Hi when I’m listening to music on my beam via Spotify and playing PlayStation 4 at the same time whenever I pause the game or a new part of the game starts the Beam switches back to sound from the PlayStation. I then have to connect Spotify again but the same thing happens again if the game is pause...

Troubleshooting
4 0
D
3 hours ago
J
jocelyndeck Contributor I

no light, no power
Question

Something has happened to my Sonos 1. I can’t even get it to power on—I didn’t realize it had turned off at all. I’ve followed all the troubleshooting suggestions: new outlet, check the cords, push the buttons, wifi, locations, everything… it simply won’t turn on. I’ve had this for about a month and...

Troubleshooting
11 1
12 hours ago
J
josejc Contributor I

Why is the "add player or SUB" feature missing from the Settings menu?
Question

My two new Play 1 speakers are blinking red.  Full disclosure: I have a Blackberry Q10, which worked fine before with my one Sonos speaker, though the Sonos controller would not update through the Amazon Appstore.  The controller can still access my original speaker, after uninstalling and reinstall...

Troubleshooting
10 1
7 hours ago
D
D Dave Contributor I

workaround for right channel of pair drop out

I use a one and sl either side of bed , and alarm function is useful I have same problem as I've seen many others ...ie right channel frequently dropping off pairing  (L+? Appears in settings)  Nothing wrong with my network. "Find missing speaker" function is useless. I noticed it reconnects if miss...

Troubleshooting
9 1
7 hours ago
C
cecilia.san Contributor I

Streaming Dolby Digital from Samsung TV to Beam
Question

My option to switch from PCM to DD on my Samsung 7 series TV is grayed out and unavailable. I read other questions similar to mine, but the solution given was that they weren’t playing a DD program. I made sure I am running a Dolby digital program directly on my TV, but I’m still getting stereo from...

Advanced setups
47 8
11 hours ago
P
pkmamma525 Contributor I

Bream

we are currently placing Beam on a shelf of our TV stand. Sound seems good, but it won’t sit flat due to placement of cords. Anyone else experience this?  We currently have it sitting up on a couple DVD boxes under each side as the cords exit in the middle. It’s working, but seems odd it wouldn’t si...

Troubleshooting
13 1
14 hours ago
H
Huntsman597 Contributor I

sonos will not play music
Question

I have tried rebooting everything but Sonos will not play any music. It just says error

Troubleshooting
12 1
14 hours ago
M
Macombmif45 Contributor I

moved Sonos connect and wont play music
Question

We have a Sonos Connect in our fitness studio.  We connect through an iPod. we had to move the Sonos 2 feet and disconnected it and reconnected it and now it will not play.  We have it hard wired to the router and connected to a mixing board.  One minute it worked fine and now it’s a paperweight.  

Troubleshooting
18 1
14 hours ago
R
RumorConsumer Contributor II

Updating from 10.6.1 to 10.6.2 - says up to date
Question

I am trying to do this weeks updates. My iOS app is updated and the Sonos devices still report being at 10.6.1. I hit update and it says I’m up to date. Have reset Sonos device with no change. Force quit iOS app. Same. How to get my iOS app to acknowledge, download, and apply the update? Thanks.

Troubleshooting
25 2
R
15 hours ago
M
mandream Contributor I

Line In Source impacts Line Out
Question

I have a Sonos Connect that I am trying to set up inside my CD jukebox so that I can a) stream whatever is playing on the jukebox to other Sonos speakers, and b) stream content to play out of the jukebox speakers. I have the Line Out of the Connect connected to the Jukebox Amp. I have a Chromecast (...

Troubleshooting
38 7
5 hours ago
Stanley_4 Local Superstar

Updated memory graphic

 

Advanced setups
39 3
17 hours ago
L
Llooxxlleeyy Contributor I

Stereo pair of 3's out of synch
Question

I have stereo pair of 3's which recently keep going out of synch.  I have to separate them as a pair, then pair them again over and over again.  Not great considering the whole point of sonos is being able to play on all speakers in synch!   Diagnostic 1455220261    

Troubleshooting
11 1
18 hours ago
X
xxalanxx Avid Contributor I

Legacy Gear
Answered

I think I know the answer, but just for clarification: If I gather together my legacy units and put them on their own network, will I always be able to cast to them with a compatible app provided I don’t update after May? I don’t use the Sonos App.

Troubleshooting
28 1
18 hours ago
S
Steve_83 Contributor I

Speakers all drop out
Question

in the last week I have had to reboot the Play5 connected to the router almost every day, couple of days twice and once 3 times.  Support tell me Virgin Hub3 is the problem.  So why has this suddenly started?  The Hub3 has been in use for years, I’ve never had to do this many reboots.  Today the spe...

Troubleshooting
16 0
S
1 day ago
C
Cruicky Contributor I

sound
Question

Not getting any sound quality through the songs system sounds more like broken digital reception when switch to any other source ie CD sound is perfect 

Troubleshooting
10 0
C
1 day ago
J
JohnDoh Contributor I

Connect Amp cutting out
Question

Hi,    My Connect Amp often cuts out when streaming radio or music. Sometimes when it's grouped with other speakers it just drops entirely from the group and other times you get 'cannot connect'. I'm wondering if I should just wire it in to my LAN. Can anyone suggest a solution? Diagnostics 20603027...

Troubleshooting
20 2
17 hours ago
A
avenger76 Contributor I

sonos port

Hey guys  one question I have bought the Sonos port  and I don’t know how to connect it, in order for my receiver the Denon 2600 could play musco Inter grating my 2 in cieling speaker. i have already connected wirelessly my other Sonos products in surround system my question is can my receiver that...

Troubleshooting
27 4
A
1 day ago
M
Maggosplace Contributor I

sub doesnt work for video but works for music
Question

Hi there. I’m running a Sonos playbase, sub, and l+r via optical to a Sony tv which is running from Apple TV 2018 via hdmi. The sub doesn’t work via Apple TV streaming video (eg Netflix) but it does work for Apple Music via the same Apple TV. Does anyone have any idea why the sub wouldn't be working...

Troubleshooting
10 0
M
1 day ago
C
CaptainGeek Contributor I

Sonos complains about Spotify at work but not home
Question

I have a Play:1 and a Playbar at home, then I have a One at the office … I don’t have any issues using Spotify when I am at home but when I play something at the office it gives me the message to upgrade to a premium account and stops playback …    I’ve tried reauthorizing the service, I’ve tried th...

Troubleshooting
50 1
1 day ago
D
DKMJO Contributor I

Speaker in my System I do not own
Question

Hi, When I go to “My system” on my account online, there is a Play:1 visible that I do not own anymore. The Play:1 is not visible neither on my iPhone app nor on my desktop app, when I look at “My system” on those. How do I delete it from “My system” online?   Thanks in advance   MJ

Troubleshooting
24 2
D
11 hours ago
J
joedavis44 Contributor I

Since around Christmas, my Sonos apps have been behaving strangely. Anyone else seeing this?
Question

First noticed over Christmas when the music would just stop playing for a while, then come back on.  Then I notice the app was “sluggish.”  When I would open it it would take a while for all the Sonos rooms to appear (I have 11).  Then my three older Play:5’s dropped off the app completely.  The fir...

Troubleshooting
15 1
1 day ago
P
priyak Contributor I

sonos stops
Question

Sonos play:1 keep stopping when music is playing on Spotify. 

Troubleshooting
11 1
1 day ago
K
kfm1990 Contributor I

Port - do i need a receiver
Answered

Hello,   I had purchased the previous version of the Port (white) and set it up with my turntable.  While it worked the audio was extremely low no matter what I did.  Do i need to buy a receiver to set it up? Thanks

Troubleshooting
41 5
1 day ago

View real-time service status

Latest earned Badges

View all "Badges"