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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

25778 Topics

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gaolaowaiContributor I
asked in Advanced setups

How to integrate my home’s wiring?

Hi all!just moved into a new home, and has multiple ceiling/mounted speakers with a section of wall housing all the connections. Trying to figure out if/how I can rig this to be driven via Sonos to integrate with my own Sonos speakers that I’d like to set up elsewhere.  what is currently in place is:2 wall mounted speakers in the family room; 2 ceiling speakers in the living room; 2 outdoor speakers on the deck.I attached a photo of the wall where I would need to connect things. Any advice?  I’d like to avoid buying multiple Sonos Amps if possible… but that may be the solution. Thanks in advance!!  

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buzz
1 hour ago
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AudiogiyContributor I
asked in Troubleshooting

audio cutting out for 3-5 seconds then comes back on

I have two connect amps, one play three, a play one, and a play bar.  My issue is everything plays fine but it’s random bit every now and then the audio cuts out for 3-5 seconds.  My two connect amps are hardwired while everything else is wireless.  I also have a bridge, I could install if you think that wld help the issue and I have sent in a diagnostic which my case id is 141763792.  Any help would be greatly appreciated. I’m bit 100% certain but when I just had my connect amps I didn’t notice it happening until after adding all the other speakers. Thanks again. 

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Ken_Griffiths
6 hours ago
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MeckkContributor I
asked in Troubleshooting

sonos beam

Impossible d'utiliser l'application avec ma Beam 

1
Ken_Griffiths
7 hours ago
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vawx75Contributor I
asked in Advanced setups

Mutli room setup w/Sonos Amp, Port, and AVR

Hi all, I’ve researching a couple of days now (YouTube, google, here) to wrap my head around this and need some help understanding as I apparently don’t get it. I don’t own Sonos yet, but want to make sure it can do what I need. Current setupHome theater (2nd floor) Denon AVR-X3700H (HEOS, 2 Zones) ELAC Debut 2.0 speakers (l,c,r, rear - wired) Patio (1st floor) 2 Polk Atrium 5 outdoor speaker (wired) The patio speakers were not pre-wired to the home run in the home theater on the 2nd floor, but terminate close to the TV on the 1st floor.I have 2 options: Get a receiver for the 1st floor Run wires to the home theaterI am leaning towards 1. as I would like to expand multi room on the 1st floor and keep the two systems separate. So I need something to power my outdoor speakers, again it seems that I have 2 optionsGet a HEOS compatible receiver Get a SONOS ampFor option 1, my understanding is I can connect the outdoor speakers (obviously) but also can use HEOS speakers to build out a mul

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V
12 hours ago
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y0wletContributor I
asked in Troubleshooting

Sonos last.fm plugin only updates scrobbles when i stop playing through Sonos

I’m not sure if this is intended behaviour or not, but it is really annoying. Whenever I want to share what im currently listening to, I must stop playing on my Sonos speakers and play on my phone momentarily for all my recent scrobbles, including what im currently playing, to be pushed to last.fm. It used to update live, but doesn’t anymore. I’ve done all of the usual stuff - i.e. unlinking  and relinking last.fm and Sonos, Spotify, etc etc 

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Y
1 day ago
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sakendrickContributor II
asked in Troubleshooting

Sonos doesn't see Move anymore, unless it's powered off

I’ve had my Move for several years, no problems. In the past 4 months or so, constant issues - Sonos doesn’t see the Move, or the Move is there but won’t play, very intermittent. What’s frustrating is it doesn’t show the Move at all, but then when I power it off, it shows Sonos Move Offline… so it knows it’s a device and connected, but won’t appear for playback when powered on. Any suggestions on what to do when it’s not in the list of devices, or how to fix permanently?

1
Corry P
22 hours ago
A
AustinlegroContributor I
asked in Troubleshooting

Sonos can both see and not see my NAS

My Buffalo Linkstation NAS serves as my media storage and general data storage.My Sonos system sees my NAS and happily plays my music.However, having added new music it now won’t update my music index.and says //linkstation/music not found, despite still happily playing music off the linkstation. I am somewhat confused...

1
Ken_Griffiths
1 day ago
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rsatterContributor I
asked in Troubleshooting

Cloudflare Warp Blocking Sonos Controller for Mac Access to Service

I have started doing more with my MacBook Pro. As a result I tried to use Sonos Controller for Mac to control my Sonos Play:5 Gen 2.I have the following MacBook Pro running macOS Monterey 12.4 Sonos Contorller for Mac 14.10 (build 68330100) Play:5 Gen 2 1.13.1.9-1.2I have Cloudflare WarpVersion 2022.5.342.0 (20220616.9) Excluding the following IP Ranges 192.168.1.0/16 excluded to enable Logitech Flow a virutal KVM switch. 239.255.255.250/32 workaround proposed by Cloudflare 255.255.255.255/32 workaround proposed by Cloudflare The controller could not find the Play:5. I found a workaround proposed by Cloudflare back in June 2021 until a fix was implemented in Warp. I would have thought it was fixed after a year but no joy. When I added the 2 IP ranges Sonos Control could find the Play:5 without turnign off Warp. However the controller cannot see the contents of the services and start playing music with Warp on. In order to play for example an Apple playlist. I have to turn off Warp. T

2
R
14 hours ago
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Andrew_Knudsen25Contributor I
asked in Advanced setups

How do you add a secondary “household” when over 32 zones

So I have been working on my property and ended up with 47 zones and almost each one is hard wired. I have my man cave area which would be the ideal candidate to separate from the house zones to reduce a single household down to the 32 device limit. I’ve read there are ways to go about adding two systems or households on one network. How do you go about doing that? Desperate for some help as my devices keep battling for their positions on the network

15
Ken_Griffiths
15 hours ago
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adam8027Contributor II
asked in Troubleshooting

Crossfade Greyed Out When Playing Music via Alexa

Whenever I play music in the house via an Alexa command, it doesn’t crossfade and the crossfade option is actually greyed out in the Sonos app. Anyone have a solution? 

1
ratty
2 days ago
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Martijn92Contributor I
asked in Troubleshooting

Music cutting out

Diagnostic# 1654966345 Music keeps cutting out, terribly… Tried to reset entire setup incl router.Tried to change channelsTried with 1 wired, rest wireless.Can't really think of much more what would help...

2
M
10 hours ago
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dymoyContributor I
asked in Troubleshooting

HDMI issue

Hi,I set up a new Beam2 to an LG LCD tv via HDMI Arc. When I turn off TV and turn on again after about 5 seconds I get a  Sonos screen. I have to manually select the cable tv HDMI 2 input.  Only happens when I turn off and on TV.  Any suggestions?David

1
buzz
3 days ago
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ycwi88Contributor I
asked in Troubleshooting

App update

I have been forced to update my Sonos app but it keeps showing error code 800.  I have tried every way to reset it but it’s unsuccessful.  Now my S2 controller just can’t control my Sonos anymore.  Is there anything that I can do?  Can I simply reset the ownership of my system and re-set it up again?  I’m totally lost…….. Thanks.

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Airgetlam
3 days ago
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Moondoggy51Contributor II
asked in Troubleshooting

Is there an option to see the volume level of the Sonos Beam on my Samsung TV

I purchased a Sonos Beam a few years ago and when it was connected to my very old Samsung Smart TV when I adjusted the volume up and down I saw volume control numbers on my TV.  When I upgraded my TV to a new Samsung Smart TV and connected my Sonos Beam the volume indicated on the left side of the screen does not show any volume level numbers, Just a Plus and Minus symbol.  Today, we had a very brief power outage and the TV displayed a picture while the Beam was still powering up and when I adjusted the volume I noticed that before the Beam was operational the TV had volume level numbers but once the Sonos powered up, it was back to Plus and Minus.  So obviously there’s something with the Sonos that’s controlling what the TV displays and what it doesn’t.  So my question is this..Is there a setting within the BEAM to that controlling the display that I can adjust so I can actually see the volume level? 

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J
1 day ago
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kenshiroContributor II
asked in Troubleshooting

AAC-LC in .m4a containers created by the Voice Memos app fail to play via Android "On This Mobile Device" or SMB1/2 Media Library

Recently discovered this little snag:My mother has been recording books for our children using Voice Memos on her iPhone and emailing them to us. We’ve been playing them using AirPlay from our iPad, but wanted more flexibility so tried to a) Put them in our NAS-based SMB2 library and b) Play them from Android devices using the Sonos app (we use an iPad for FaceTime but both parents’ personal phones are Android).What we’ve found is that .m4a files produced by Voice Memos fail to play using the Sonos App, reporting “Unable to play ‘Title’ - the song is not encoded correctly.” This is true both playing from “On This Mobile Device” on Android or from the Music Library share.I’ve reproduced this with several test recordings on multiple iOS devices on iOS 15.x.Salient ffprobe output:ffprobe version 2022-06-30-git-03b2ed9a50-essentials_build-www.gyan.dev Copyright (c) 2007-2022 the FFmpeg developers built with gcc 12.1.0 (Rev2, Built by MSYS2 project) configuration: --enable-gpl --enable-ve

2
K
3 days ago
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sdfContributor I
asked in Troubleshooting

Volume on Playbase not controlling volume on Play 1 remote speakers

I can control the volume using my Android app fine. When I press the volume button on the Playbase directly however, it only adjust the volume for the Playbase itself, not the Play 1 remote speakers. Used to work until I moved system to a different house.

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S
2 days ago
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MarcusPosAvid Contributor III
asked in Troubleshooting

Move issue still with new BT router

Have installed a new BT Smart Hub 2 today and all devices (Sonos, iPhone, tablet, TVs) connect/play except for the Move, still says offline in the app and cannot get it to add…any suggestions please?

2
M
4 days ago
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MKinOZContributor I
asked in Advanced setups

Sonos app on Windows 10 not working for Intune managed devices

Hi!we are rolling out Intune in our company. we have a few test devices. On very small, but annoying problem, is that the Sonos app does not work, resp. cannot find the speaker on devices that are managed by Intune. The speaker itself is on the domain network via ethernet.I have worked with our IT provider but other than wasting time, we have not figured out what the problem is. The firewall rules for Sonos app and SonosService remain unticked in the allow app through firewall for all 3, domain, private and public.Any suggestions?thanksJonas

10
J
1 day ago
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LM0891Contributor I
asked in Advanced setups

Sonos Five Pair, Can you use both aux line-ins?

Forgive me if this has been asked many times before, just couldn't find a thread with my requirements.  I'm about to receive my 2nd Five to form a stereo pair.I currently use Roon via an endpoint and Dragonfly Cobalt DAC to aux line-in. I find I get better sound quality this way over using Tidal/Qobuz through the Sonos app or Tidal Connect.I do watch movies and want to simplify my current mess of HomePods and Apple TV but don't want a soundbar. I plan to use the Fives in stereo and will likely use a DAC from TV to aux line-in on one of the Fives. TV watching is not my priority so sound quality isn't important.As I use Roon as per above, can I use both aux line-ins (not at the same time), if so will they play out of both speakers? Thanks in advance 

3
L
3 days ago
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mjnewtonTrending Lyricist I
asked in Troubleshooting

Unexpected sub impact in Ambient music playback mode

From searching I’ve found this mentioned before but unfortunately there were no follow ups so forgive the repeat.I've just picked up a pair of Ikea Symfonisk bookshelf speakers for the rear surrounds and am finding them to be a great complement to my Arc and Sub for watching TV. I have been experimenting with the Music Playback setting (for non-TV listening), and its Ambient and Full options, and having tried both I am definitely leaning towards Ambient as I think I prefer the slightly more localised sound that it allows, and in contrast the Full setting just sounds a bit too much 'everywhere' for my liking.However, I've noticed an unexpected downside - the Ambient setting appears to reduce the sub output slightly for some reason. I first suspected it audibly but it became much more obvious when holding my hand over the sub's output hole where it is easy to actually feel the difference.Why would it do this? The Music Playback option description implies that it only affects the surround

2
M
4 days ago
Corry P
Corry PSonos Staff
published in Advanced setups

Sonos & Pi-holeTutorial

​Hi Everyone!Due to some recent difficulties I had getting Sonos Voice Control installed on my system because of the presence of Pi-hole on my network, I thought it might be useful to some to write an article on what the problem was, why it happened, and how I fixed it. There are quite a few technical terms here, so I have included some Wiki links.If you already have Pi-hole installed and running, and understand what it does, you can skip the hidden section below.What is Pi-hole?Pi-hole is a piece of open-source software which blocks ads for all devices on your network by acting as a DNS Sink(hole). Pi-hole runs on the Linux operating system which can be controlled via another computer (or phone/tablet) using a terminal emulator. Because Pi-hole needs no GUI (Graphical User Interface), it is often installed on a minimal, CLI-only (Command Line Interface) version of Linux such as Armbian Linux or Raspberry Pi’s Rasbian. Personally, I keep a dedicated device for running Pi-hole to minimi

250
Corry P
5 days ago
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jamiehcContributor I
asked in Troubleshooting

Surround One SLs not appearing in the app when Arc is switched off

Hi, I'm new to the Sonos home theatre but have long had some play 1s. We recently installed the full surround set, moving an old play 1 away and having one of the surrounds in the same area. We are a ‘switch everything off at the wall’ household. I had assumed that it would be possible to turn on one or both One SL and ask it to play music, without needing to turn on and use the full surround sound system. When I turn on a One SL in isolation it never shows up in the app.Is there a way to make them behave standalone when turned on without the Arc? And when turning the Arc on, having them auto join the arc? Thanks,Jamie  

5
Corry P
5 days ago
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PoiderContributor I
asked in Troubleshooting

Play 5 & Bridge Issues

Hi Guys, I have a couple of Gen 1, play 5 speakers & the Sonos bridge which was needed when first setting my system up. I run Sonos 1 software as I believe Sonos 2 is for gen 2 & newer systems (happy to be corrected on this) I've changed my modem recently to wifi 6 & now I get an existing system not found error. No matter what I try I can't get my system going again. I have noticed that my bridge doesn't have a light on to indicate it's working, if this is the issue i'm unsure. QUESTION: Should my bridge have an active light? Is there a way I can check to see if my bridge is functioning as it should? Anyone have this problem before? Any help would be appreciated. PS My preference is to get this system back up & running, hoping not to have to go out & start again with new equipment. Thank you.

1
J
5 days ago
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ChefenschefContributor I
asked in Advanced setups

alarm multirooms/time zones

I have noticed that can group rooms from the Sonos app.    Are you only able to set an alarm for one speaker or can you group speakers for certain time periods (morning wake-ups in multi rooms) I want to wake up with music in several rooms on weekdays, but in afternoon my need for playing music is different and then I need to re-group. setting them individually does work as it is out of sync

1
Corry P
4 days ago
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MrmodpsContributor I
asked in Troubleshooting

Roam does not work right 75% of the time

Was given this Roam as a birthday present. Was super difficult to set up- spent hours trying to get it to connect and would make me start the whole installation and connect to devices at least four times. It was very frustrating. Finally got it to work pretty well most of the time. Now, six months later (and very light use) there is a red light flashing and my phone cannot connect to my Sonos Roam. Tried powering it down, uninstalling the app, reinstalling, nothing. I tried letting the battery go dead and recharging it in the hopes It might reset, but it flashes blue at first, makes a pleasant chime sound, then flashes red.  i love the sound of this, but it seems like it is way more trouble than my cheap five year old mini Jambox that still works!  Any suggestions?

1
Ken_Griffiths
6 days ago

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