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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

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doesn’t work anymore

throw away my new Move won’t work the way I want anymore good by Sonos

Troubleshooting

Well done, Sonos

Thank you, and well done Sonos. I had an issue with my Playbase/Sub connection, which I thought was the Sub playing up - it would only work on a wired connection whilst my surrounds were still fine on SonosNet. Having tried all the reboot router/speakers etc options, and then trying wired/wireless c...

Troubleshooting

Dialogue on Sonos Arc

I purchased the Bose 700 and Bass Module 700. After reading all the reviews and comparing Bose and Sonos on paper and watching videos… I made the decision to take it back and get the Sonos Arc and Gen 3 Sub. Not sure if I made the right decision. It’s possible I don’t have the settings set correc...

Troubleshooting

Using boost for dropping speakers

Hello. I’m an extreme end user and cannot find my specific answer here. Thanks for your help! I just got a Sonos Boost in hopes to solve my issue of dropping speakers. While listening to music using a couple of my Sonos devices, atleast one speaker drops out and returns every time. It happens over a...

Troubleshooting

My system starts up out of nowhere and builds to max volume

There have been numerous posts like this. Usually, in the middle of the night or at the most inopportune time, my system starts playing music I never listen to at loud volumes. There is no cat. No one has access to my system but me. There was an alarm set at this most recent time, but I never se...

Troubleshooting

Sonos beam production studio application

I'm fully aware the sonos beam is not designed for production use but I really like the sound from it and want to use it as my reference monitor for music production. Although, I can't get over the fact there is a slight delay when playing real-time instruments through it. Like a drum pad or other v...

Advanced setups

Sonos Move keeps getting offline

I just submitted a diag: 15840402, whereby my Move became offline. This is the 2nd time in the past 3-4 weeks that this had happened. The first time powering on and off didn’t help (and I eventually had to factory reset to join the hoisehold).I have just powered off and on again and “Alexa” won’t...

Troubleshooting

Old/Incomplete Playlists in Music Library

Last weekend I redownloaded my iTunes/Apple Music music library to improve the quality of the tracks I had saved. Everything is showing up fine in Sonos, except my playlists are either old or truncated. Did the location of the files move? I had tried every permutation for the path for the Music Lib...

Troubleshooting

Connect:amp : témoin lumineux

Bonjour,J’ai le connect:amp d’un client en panne.Le témoin clignote blanc mais pas comme un redémarrage standard. Le témoin reste blanc 3 secondes, puis s’éteint 10 secondes.J’ai tenté un reset du Sonos mais aucune réaction. Le témoin joue toujours le même cycle.Question application mobile, l’appare...

Troubleshooting

No sound and automatic next song intermittently

Hi,I have troubles with my 2 One SL + tablet using Sonos connected with my Spotify account… Intermittently, the sound is off (but the song continue) and the system change the song to the next. My tablet shows me that Wifi signal is not good enough. The distance between the tablet and the router is...

Troubleshooting

Lost Dolby Atmos after moving Sonos Arc

EquipmentGoogle TV (Chromecast TV)Samsung 2020 Model QE65Sonos ArcIkea Symfonisk pair as surroundNetflix premium subscriptionPreconditionGoogle TV atmos enable, Samsung TV sound passthroughSonos Arc delivering atmos but unable to experience the upward firing speakers most likely due to placement of...

Troubleshooting

Cant play album on Sonos Move but every other device!

Hi all! Weirdest problem! I can’t play Wolf Alice - Blue Weekend on my Sonos Move. Just get the message can’t add songs to queue. I can play anything else on the Move from the same NAS. Weirdly I can play Blue Weekend on my other Sonos devices. All on the same network! If I group the album to play...

Troubleshooting

Play:5s drop out when used as surrounds

Hi folks,Does anyone have any detail on how networking operates for surround devices? (in WM: 2 mode).I have a frustrating issue: - My pair of Play5 Gen 2’s work fine when configured as a stereo pair - If I then configure them as surrounds for my Arc + Sub, they work fine for a little while, and the...

Troubleshooting

Using Sonos ones as the rear channel for an acoustic screen television

In this case my installation of a new home theater does not give me the space for a sound bar. I acquired a Sony xr55a80j which is an oles Bravia TV with an acoustic screen. I would like to use the television acoustic screen as the front channel and a pair of Sonos ones and a sub as my career channe...

Advanced setups

Sonos Amp Temperature

I am installing a new home and will have the sonos amps in recessed low voltage boxes behind the TVs. In one particular box there will be a samsung one connect box, apple TV, and sonos amp. Is there any threat of the sonos amp overheating? The amp gets fairly warm in a rack, just concerned about it...

Advanced setups

Play 1 stops intermittently

I have songs throughout the house, my daughters have a play 1 in each of there rooms. 1 works fine but the other which is closer to the router stops intermittently.Anyone any ideas please.Alan

Troubleshooting

Sonos Arc wont play Dolby Atmos

Hello. I've recently purchased a new Sonos Arc, TV and DVD players. The TV is an LG OLED65CX5LB 65" 4K Ultra HD Smart OLED TV and the DVD player is a Sony UBPX500B 4K Bluray Player. I understand both are able to play Dolby Atmos. I'm using Sky Q for my main TV system and have set it to Ultra HD...

Troubleshooting

Music dropouts on radio and streaming

Hi all,I have quite a frustrating problem.My Sonos system drops sound for a few seconds randomly. This used to appear to be on the radio in our kitchen amp mainly. If I had the radio grouped with the garden it was only the kitchen amp that dropped and the garden continued so this is not an issue of...

Troubleshooting

Help with TruAudio

I have TruAudio system. My amp is the Crown 1000. I want to run it through my Sonos system and would prefer to have the ability to control volume via my phone on the Sonos App. Can someone please advise me on what parts I will need to make this happen?

Advanced setups

SONOS has the worst technical support

The worst technical support team i have experienced. Sonos really need to improve on their skills in resolving issues their customers are facing.

Troubleshooting

wireless rear speaker kit to connect amp?

I have a connect amp that is connected to a record player on my main floor. On my 2nd floor, I have a porch with 2 Sonance 62 outdoor speakers. I want to connect these speakers to my Sonos system, but am not sure how I can do so without buying another connect amp, or running wires, which i would rat...

Advanced setups

Sub keeps disconnecting from Beam

Hello All,I have a Beam, Sub and 2 Ones set up in my living room, the sub keeps disconnecting and wont reconnect. I get the following in System: Lounge (+?+LS+RS).When I go to ‘Add Product’ the search for nearby products cannot find the sub. Unplugging everything and leaving for a few minutes some...

Troubleshooting

Sonos Roam glowing orange light

Hi All,I have just purchased a sonos roam, when turned off after a while an orange light sort of glows at bottom of speaker, what is this and why does it do it even if turned off ?Cheers for help Nick

Troubleshooting

30 minute track restarts every 10 sec

I like to listen to rain tracks over the night. I start a 30 minute track on repeat, but at some point during the night Sonos begins to loop the track every 10 seconds.So instead of repeating every 30 minutes it repeats the first 10 seconds.Happened just now and took a diagnostic: 1952381773 Can any...

Troubleshooting

sonos arc keeps dropping from tv

I have a Sonos arc connected to my tv which keeps dropping out. Sometimes it’s multiple times in 1 hour other times it will not do it all day. It is connected via HDMI and the Sonos is connected to the network via Ethernet.I have performed a diagnostic 1751834415

Troubleshooting

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