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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

15918 Topics

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georamorim Contributor I

sonos not scrobbling
Question

I'm listening to Spotify through Sonos and it stopped scrobbling a  week ago. Scrobbling through Spotify works fine but not if I listen to Spotify through Sonos. I've removed lastfm service in Sonos and added it back.  I've turned off scrobbling and turned it back with no luck. 

Troubleshooting
2 0
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25 minutes ago
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MBatl Contributor I

Two Moves to one phone?
Answered

I love the move and think we want to take it to the beach since it’s so loud. Any idea if you can actually connect two moves via Bluetooth to an iPhone? Or just one?

Troubleshooting
13 1
8 hours ago
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mike_prague Contributor I

HomeKit & Beam - Unable to add
Question

Dear support I wonder if you can help me troubleshoot the issue with HomeKit.  I bought a new Beam and tried to add it into HomeKit; however, I got an error saying “Unable to connect to “Sonos Beam”. What am I doing wrong, please? Mike

Troubleshooting
5 0
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9 hours ago
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Bradfords5 Contributor I

no volume from sonos through TV
Question

Hi, I changed my internet provider a week ago, my Sonos was connected and worked since, however last night the family room (consisting of one playbase and 2x Sonos ones) won’t show in the app, nor is any volume coming from the family room devices. Therefore I cannot watch an TV. Please help.

Troubleshooting
14 1
9 hours ago
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murso74 Contributor I

trying to determine if my play:5 is defective
Question

i just bought a second gen play 5 new from amazon and i’m completely dissapointed with it.  i had one play:1 speaker in my bedroom before, and the play 5 is actually quieter at the same volume levels than the play 1 is.  i have to crank it about half way for it to be at a decent listening level.  al...

Troubleshooting
43 7
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8 hours ago
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donhope76 Contributor I

sonos playbase
Question

My sonos playbase keeps turning the volume down automatically and muting? Diagnostics code is 1773095703 please help! I also have two play 1s set up for surround sound.

Troubleshooting
14 1
10 hours ago
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Bjs1245 Contributor I

queue not in use
Question

My queue indicates it is not in use.  Also the only options I have on any song that plays from any of the services are “add station to my Sonos and share this station.  So, how to I create a queue and how do I get the other options I used to have on the songs, in particular add to playlist?

Troubleshooting
18 1
J
11 hours ago
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benjanousek Contributor I

I have 2 bridges and now a boost and no idea what to do!
Question

I recieved an email from Sonos telling me to get a boost as Bridges were outdated.  I then read the instructions about removing the bridge but this was only if the bridge or bridges were wired in (ethernet) mine are not (so now not sure if they were doing anything atll!  I have set up the boost and...

Troubleshooting
12 1
9 hours ago
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CBeyer9069 Contributor I

service issue
Question

We have had no service to use Sonos with SiriusXM for two days (yesterday and now today) at our office. When do you see this issue being resolved? We have this for our clients and hard not to have this service available when we are paying for it. Thanks, Cheryl Beyer

Troubleshooting
14 1
9 hours ago
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hunter4623 Contributor I

Sirius Connection lost
Question

For the last week, getting the Sirius connection lost Message after a short time of playing.  Reset router, passwords, deleted and reinstalled accounts.  Spent a whole lot of money for SONOS and it sucks.  How do I fix this problem?

Troubleshooting
26 5
8 hours ago
PhilSkill Enthusiast II

Alarms have stopped playing
Question

Hi After 15 years of faultless alarms and being completely impressed by how reliable they have been, suddenly I cannot get my morning alarm to play. The Play 3 in the Bedroom is hardwired back to a switch which is wired to the router. The only change I have made to the system around the time it stop...

Troubleshooting
20 0
20 hours ago
Darknight Contributor I

sonos playbar becomes silent
Answered

Hi I have noticed for the past week my Sonos playbar keeps going silent while the music counter is still moving . How can I fix this ASAP.  sonos playbar. sub. 2 x play1 for surround. connected to Sony Bravia trough optical. all speakers are connected to lan into my netgear 24 port switch .

Troubleshooting
27 4
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20 hours ago
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SkyBar Contributor I

Setting up MOVE on multiple WIFI
Question

I have a Wifi extender that covers Wifi dead spots in our house.  I want to be able to have the MOVE speaker recognize and connect to either network depending on where the MOVE speaker is located at the time.  I can’t figure out how to configure it to 2 wifi networks - please help?  thanks.

Advanced setups
9 0
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1 day ago
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mattylew Contributor I

two connects
Question

I have 2 Sonos connects and all of my speakers are hard wired.  One is currently in the detached garage and controls my outside listening area.  It works great!  I am going to set up a second one in the kitchen to control my in house music.  Often, they will be playing separate music.  Is there a wa...

Troubleshooting
10 1
1 day ago
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laurencelewis Contributor III

Wireless hdmi/optical input to beam produces no sound
Answered

Hi. I have a beam with two ones in a home cinema setup with a projector and PS4. The projector does not have HDMI ARC output nor does it have optical out. I have been using an HDMI splitter connected to the PS4 HDMI out to split off audio in the form of optical. I have then used the Sonos optical to...

Troubleshooting
23 3
1 day ago
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Beersnob Contributor I

TV sound through Beam
Answered

When I turn on my TV no sound comes through the Beam until I select TV as the source in the Sonos App.  Is there a way to make the TV source as the default, such that TV sound comes through automatically when the TV is turned on?

Troubleshooting
21 2
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1 day ago
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athompson3138 Contributor I

Why does our system go off the wifi
Question

Our system keeps having to be rebooted and added back on the app. I would be willing to bet I do this at least 2 times a week or more. We love the system when it works for us, we have done all the steps to make sure there is no interference, even had our internet provider come out and take a look, b...

Troubleshooting
14 1
1 day ago
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Nojreal Contributor I

Kiis fm 102.7
Question

I’m trying to get KIIS FM 102.7 Los Angeles radio station however tunein lists everything but this station when searched by location. A general search doesn’t throw up anything either. Any ideas. 

Advanced setups
13 3
1 day ago
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juan03pa Contributor I

Audio y Vídeo con retraso
Question

Buenas, he estado probando mi sonos play:1 y he querido utilizarlo para la aplicacion de sonotube, spotify entre otras, lo que pasa es que el audio va por delante del video y es molesto, leí una entrada de la página para este tipo de problemas pero me habla de ls y rs y yo no encuentro eso en mi apl...

Troubleshooting
5 0
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1 day ago
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Nica525 Contributor I

No sound fron TV
Question

My sonos app tells me that my play bar is in silence. I have no sound coming from my tv but if I switch to music, it works. 

Troubleshooting
9 1
1 day ago
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TheRamblinMan Avid Contributor I

One room dropping out again--don't know what else to do, with Diagnostic #
Answered

So my system was working fine for about 8 months and then went into meltdown with 2 rooms dropping out.  Changes I’ve made: Assigned static IP addresses to all devices. Switched to Sonos Net instead of using Wifi. Assigned a fixed wireless channel to my other wifi that didn’t overlap with Sonosnet....

Troubleshooting
107 14
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20 hours ago
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Johnsalmon Contributor III

SonosNet signal strength
Question

I have a Sonos Boost wired to the Fritz Box router. I have speakers dotted about the house using SonosNet but my dining room Play 5 keeps dropping out. Sonos Support said that it looked as if the signal strength was low in the dining room which might account for it. Today I received a Fritz Repeater...

Troubleshooting
25 1
1 day ago
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emcee Contributor I

Sirius losing connection

I am having trouble staying connected to Sirius this morning. I keep getting a connection error. I have shut Sonos and tried rebooting phone. When I do get connected, it loses connection after a short period.    I submitted diagnostics; 441299931.    Thanks. 

Troubleshooting
29 1
1 day ago
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Tom N. Contributor I

Unable to connect to SiriusXM - AGAIN.
Question

Anyone else having this issue? I’ve deleted and re-added it. Nothing. Stopped working for no reason. Sonos’s advice? Unplug all nine speakers all over the house, power down and reboot the computer, router, modem, etc. Sounds like “We don’t know, just hit the OFF/ON switch.”   This happens regularly...

Troubleshooting
202 19
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13 hours ago
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KD3TB Contributor I

Volume Equalization
Question

I recently replaced a Bose Solo 5 with a new Sonos Beam for my Samsung Series 8 TV. Set up was easy and we are very impressed with the sound.  I am looking for a way to equalize the volume between TV shows and commercials which greatly increase their volume. I realize this is difficult to ask becaus...

Advanced setups
12 0
K
1 day ago

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