Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

kightboy Contributor I

cant turn sound all the way down

Question

Cannot turn sound all the way down with tv remote. The sound bar SAYS zero but it’s still pretty loud. I can make it louder but the zero isn’t silent

Troubleshooting

dougreeder Contributor I

App Not Seeing Sonos IOS13.1.3

Question

Updated iPhone to IOS 13.1.3 today. Sonos app cant find system (6 speakers). However, no issues on iPad still on 13.1.2. Worked from phone yesterday on 13.1.2. Anyone else having problems with Sonos and IOS 13.1.3?

Troubleshooting

seanav Contributor I

Sonos says Network Password is wrong ...only its Sonos which is wrong

My network password is correct , but during one of my frequent Sonos resets , network password is incorrect keeps conming up. Same router for last 2 years .No other device has issues . Numerous other people have had the same problem and of course you always blame the router , when it seems blatantl...

Troubleshooting

Elize 123 Contributor I

voice command

Question

I live in South Africa and bought a Sonos One I do not have a mor tab on the songs app or a voice tab I have created an account in US to download the Alexa app. I have paired the Alexa app with the Sonos but it does not show

Troubleshooting

User342 Contributor I

Connect Stopped Working

A year outside of warranty, my Connect has stopped working. It disappeared from the controller and won’t reconnect, it just has a very slow blinking white light. I’ve been through the Sonos phone help and they’ve asked me to RMA, but rather than sending a replacement unit or offering a free repair,...

Troubleshooting

emcee Contributor I

Rooms Disappear

When I launch the App in the mornings, I often find some of my rooms gone. The rooms are labeled Living Room and Master Bedroom. If I close the app and restart, the rooms usually reappear. When I mentioned this problem in a Beta survey, it was suggested I submit diagnostics. So here you go: 49716780...

Troubleshooting

ktski04 Contributor I

Playbar not found during set up

Question

Both my iPad and iPhone is saying that my play bar isn’t found. The bar is plugged into a Roku Permier + and I did a factory reset to the bar. I have a sharp Aquos. Everything seems to be set up appropriately. The bar works when we have the tv on and are streaming. So lame. It has been like like thi...

Troubleshooting

ashishgupta01 Contributor I

firmware upgrade fair error 30

Question

I am having a challenge from Day 1 upgrading firmware version on my sonos beam and sonos one. I have orbi mesh system and i have read some sites that sonos face prolem upgrading firmware on Orbi’s. I always get error 30, need help if someone has faced similar issue

Troubleshooting

mbabienko Contributor I

Sonos Connect to Russound to wired house speakers

Question

set upI’m trying to connect my house speakers (blue wires) to my Russound system and my Russound system to my Sonos connect, and then play music through the Sonos connect. My sonos app said music was playing but nothing was coming out of the speakers. I don’t believe I need to use my sonos bridge fo...

Troubleshooting

Christurley Contributor I

Connection issue

Question

My beam randomly will not connect to my WiFi. All other devices do ie phone, tv and mobiles. When I ask alexa to turn off lights I believe Google tried to cut in. My app can't find the device and my alexa app says its offline. I have unplugged and robooted with no success. What is your suggestion? T...

Troubleshooting

thecaretaker Trending Lyricist I

Howard 101 Missing from Sirius On Demand Section in Sonos

Question

In the Sirius option of the Sonos App I can view Howard 100 and 101 in the Live SectionIn the On Demand area I used to see both as well, but now I can only see Howard 100Can you bring back Howard 101 so we can listen to the shows on this channel on demandThanks

Troubleshooting

mrauda73 Contributor I

Pioneer UDP-LX500 DTS Re-Encode to Dolby Digital

Question

Does anyone know if 4K Blu-Ray Player Pioneer UDP-LX500 will re-encode DTS into Dolby Digital? I have tried like 4 different players and none of them do. I've had LG, Sony, and 2 different Panasonics. It seems that the Samsung Player do actually re-encode but they don't have Dolby Vision and Dolby V...

Advanced setups

PetBys Contributor I

Trouble installing a second hand Connect

Question

Hi,I have bought à second hand Connect but is unable to install it properly. I have reseted it several times With no luck.If I have it connected to my router it can be installed but the firmware does not get updated to same level as my other Connect. Se picuter below. It is in Swedish but my Connect...

Troubleshooting

Milkfloat Contributor I

How do I stop Deezer from continually skipping tracks?

HiI have used Deezer on my Sonos system for many years with few problems. In the last few months though, it has begun randomly skipping tracks. I have tried rebooting, logging in and out, changes channels but no luck. Streaming from my PC based library works fine. I can also use the Deezer app to b...

Troubleshooting

thomasdahl Contributor III

Play 5 pair disappeard when ungrouping the speakers.

Question

The play:5 disappeard, when removing all speakers except for the play:5. After some time it returned but “had forgot” what it was playing. Anyone who knows why this happens? Diagnostics: 184949232

Troubleshooting

AK2Blenheim Contributor I

Apple software update

Since the iPhone 13 update last week my Apple Music is not linking in the my Sonos - any ideas for fixing this?

Troubleshooting

Boomshekah Contributor I

adding separated play 1’s that were previously sterio paired to a group

Question

So here is my setup:living room - playbarkitchen - play 1dining room - play 1playroom - playbar, sub 2 play 1’s i originally had 2 play 1’s in my kitchen and had them stereo paired. I later separated them and put one in the dining room. The issue I'm running into is I'm unable to play music through...

Troubleshooting

jensfind Contributor I

Playbar setup without TV not possible?

Question

After moving and switching wifi I tried to set up my sonos system once again and find the process somewhat frustrating. With the TV set still not unpacked it seems impossible to finish setting up the playbar as just another sonos speaker. Setting up leads through a number of steps, including connect...

Troubleshooting

Jerofthewoods Contributor I

sonos move randomly turns on?

Question

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

Troubleshooting

Gein Contributor I

"Don't let me be misunderstood"

Question

Strange phenomena: when playing “Don’t let me be misunderstood” from Santa Esmeralda, using Spotify as streaming service, the introduction comes out distorted over my Sonos system. This also happens when using other versions of the song from Spotify. It does NOT happen playing this song from Spotify...

Troubleshooting

Triple-X Contributor I

Sonos speakers not listed on my spotify

Question

I wonder if anyone can help I have a Sonos, Beam, 2 x Play 1 & a Subwoofer In the begining when i set it up I could see the sonos speakers on my spotify but for some reason unknow to be I cant. I have rebooted all my devices (including router), I have reset everything and start instalation from...

Troubleshooting

ajw Contributor I

Amazon Music Not Playing Custom Playlists

Question

I use Amazon Music with my sonos and love it. But it’s causing me lots of problems. It regularly says Amazon is streaming elsewhere (when it’s not) and gives me the “cannot add song to queue” error. My family has three custom Amazon playlist which are in heavy rotation. Or at least they were until a...

Troubleshooting

taburns Contributor I

amazon fire stick

Question

My Sonos beam won't play anything on my amazon fire stick. Isn't this thing compatible with amazon fire stick. What do I do to fix that

Troubleshooting

taburns Contributor I

Tv & Soundbar connection

Question

apparently my TV and beam aren’t in sync as in there is no connection between the two. I’ve tried everything. the cables seem to be fine, my beam seems to be fine and my tv seems fine. I set it up last night and it seemed to work fine. what's going on!!

Troubleshooting

njs Contributor I

Surround sound and sub constantly drop out

Answered

My surround sound and sub constantly drops out. diag#138259397 Please advice.

Troubleshooting

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