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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

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Problème ARC entre TV et sonos Beam

bonjour, Ma tv est une WEMOOVE TV équipée de la fonction ARC.La Beam est reliée à la TV par le cable HDMI Sonos.Lors de la configuration de la Beam, l’ARC n’est pas détécté.Sur la TV, la fonction HDMI CES est activée mais la fonction HDMI ARC ne “tient” pas : lorsque je sélectionne “marche”, elle re...

Troubleshooting

HDMI-ARC issue with Sonos AMP

I have several Sonos AMPs that work perfectly fine on several TVs. But this one TV is driving me crazy! I have all the TV settings correct (or at least match my other working setups in the house). It’s a slightly older Samsung TV (2015-2106), so that might be part of the problem, but when I tu...

Troubleshooting

Metal objects and WIFI interference

Hi! I’m doing a little mod/add-on to my Sonos One (don’t ask what and why, long story ). My question is, how do you think this construction may affect WIFI-reception? I’ve marked the places where I think the antennas are, do you think the metal wire may interfere in some way?Thankful for all input!...

Advanced setups

Why am I getting a message that Sonos wil not play BBC radio stations?

Hi, I am hoping you can help me. I have tried searching but cannot find any reference to this on Google or the sonos community (apologies if I have missed something!!). I keep getting a recorded message when listening to BBC radio saying I will no longer be able to listen from 22/23 March. I listen...

Troubleshooting

Missing/duplicate podcast episodes

Wondering if anyone else has seen this... Trying to listen to "A history of the world in 100 objects" podcast from BBC. Sonos allows me to select the podcast, but although it lists 100 episodes, there are many missing, & others duplicated. If I look at the same podcast in BBC Sounds, Spotify or...

Troubleshooting

beam with LG optical or Arc?

I have a new LG UN8100 6LB which features an option for using the TV surround sound and the optical out simultaneously. I have a beam which is currently connected via HDMI ARC. I don’t care about losing voice control features if I switch to optical - what are the audio benefits/pitfalls of the two...

Advanced setups

Play 1 no bass

Hi allSuddenly my Play 1 has no bass. The sound is very low and trebble-ish. I have tried TruePlay again (which does not work as it stops during the process due to background noise no matter what I do) and resetting. Also the sound does not seem to change at all when changing the bass on the EQ. An...

Troubleshooting

Unplugged Bridge from power now system is unavailable

Hi all. Yesterday I unplugged my Bridge from the power strip and when I plugged it back in the system is now not available. I tried a different electrical outlet and still no go. I don’t see any activity lights on the Ethernet ports or on top of the bridge. Is it dead?I’ve also read that a bridge is...

Troubleshooting

Sub woofer issues-Is it worth it given the issues they have?

Hello, I recently purchased the ARC and after some thought decided to purchase the GEN 3 Subwoofer from Bestbuy. Was excited to try it out but after one hour it stopped working. Could not keep it connected. Did all the trouble shooting, followed all the directions but no connection. Spent over...

Troubleshooting

System sounds don't respect volume limit

I’ve set the volume limit relatively low on a Sonos Move (20%), because of a toddler that thinks the only way to listen to music is turned all the way up.This is great and fantastic, until I go to put the speaker in sleep mode. It seems to look at the current volume level, think, “ah yes, 100%”, and...

Troubleshooting

Can't connect PLay 1 speaker to wifi

We got a new router, and have followed ALL instructions (connected by ethernet and got them working) but they refuse to setup wirelessly - My phone tries to connect to the temp SONOS wifi, but next step fails - they can’t be seen on it… and there are no clear instructions anywhere for what to do. B...

Troubleshooting

Unable to browse music in Deezer Favorite Tracks

I’m currently unable to browse music via my ‘Favorite Tracks’ under Deezer within Sonos. I also noticed that I’m unable to add tracks to queue from Deezer within Sonos. I’ve tried this on both my phone and my wife's phone with the same results. The issue appears to be unique to Deezer on Sonos. S...

Troubleshooting

Problème de son sur Play 1: distortion sur les basse

Bonjour sur mon système sonos une de mes enceintes play 1 fait de la distortion sur les bassesMerci de votre aide

Troubleshooting

radio keeps cutting out

Hi I did have Sky Q router and everything worked fine, however recently I've changed supplier and have a different router and now have a issue when steaming TuneIn or Global as the audio consistently cuts out and sometimes doesn't restart. All other devices on my network are fine - I have 80 meg con...

Troubleshooting

Sonos connect gen2 breaks system

Searched but could not find this error here. I have 2 play3 speakers and just bought a connect gen 2. I had some problems uppdating and installing it but this is now fixed. The connect is now visible as a system component in the app. However, when hooking it up, the system falls silent after a few s...

Troubleshooting

How to debug suspected defective Play:1?

Hi all,I suspect that one of my Play:1 devices is (and always has been) defective but I am struggling to find a way to confirm or debug this. The device is always visible on the IP:1400/support/review network matrix table and all devices are green. But in the S2 app the device regularly goes missing...

Troubleshooting

stereo pair sonos five and play 5 (gen2)

Will Sonos be doing an update in order to be able to ‘stereo pair’ a play 5 gen2 with a Sonos Five?

Advanced setups

delay and poor sound quality

I have recently moved house and setup my system the same as I had it before but now I have a delay and poor sound quality. I have a record player going into a preamp going into a play 5 through the line-in port.Now I have about a 1 second delay and after about 5 seconds of the record playing the sou...

Troubleshooting

The dinosaur SONOS refuses to connect to cutting edge NAS

I have searched the various posts gogin back to 2017. Current SONOS app is unable to connect to True NAS.Steps taken to remove the problemSet up dedicated user on TrueNas for sonos enabled SMB1 CIF server on WIndows 10 Removed SMB2/3 on freeNas (and then reinstated) Given full permissions on the ...

Troubleshooting

Problems with disconnecting right speaker in stereo pair

I have had and loved my Sonos One pair for more than 2 years now, but They’ve developed a problem over the last day. When I AirPlay to the pair, the right speaker quits playing music. When I disconnect AirPlay and play music through the Sonos app, the behavior persists. This appears to be semi-perma...

Troubleshooting

Sonos ARC keeps disconnecting

Hey SonosI have an Sonos ARC SL and I use it as a sound bar for my TV and also stream music from my phone.While the ARC works fine with TV, it constantly cannot connect to my phone. I keep getting this message on my phone. “Unable to connect to SONOS”. No matter what I do, I keep getting this.I play...

Troubleshooting

app issues

I keep having issue with the app not connecting to the move or beam...internet signal is fine

Troubleshooting

Morning alarm "music" did not go off - chime only

Is there someone who can look at my diagnostic log and let me know why my radio station would not play?The log number is 1124229380. My alarm is set with the “Office” play 3 as “main” device for the alarm. This SONOS device is connected via ethernet to the system. The rest of the system is connecte...

Troubleshooting

Network issue when connected to Access Point

I’ve not seen this issue before.We have a setup of 4 x AMP’s with one hardwired to Router, other 3 all in the same Flexson mount connected via sonosnet inside a house.Outside the house in a garage detached we have a One SL - this is connected via a TP Link access point hardwired to the same router i...

Advanced setups

Sonos Amp speaker switch for 3 pairs of architectural speakers

Hi,I have purchased a Sonos Amp along with 2 x in-ceiling speakers from the sonos (sonance) architectural range. As the Sonos Amp can play 3 architectural devices at the same time, i was considering buying the outdoor Sonos (sonance) architectural speakers to also link to the Amp.Question is, can i...

Advanced setups

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