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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18821 Topics

M
MoBerg9Contributor I
asked in Portable speakers

Get -Livingroom not registered-

Hi. My sonos move just stoped. I did a resett, and now i get «livingroom not registered» Tried most tips i could find, but no can do. Sonos app do see my speaker, but it wont play.

1
M
6 minutes ago
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Gman1341Contributor I
asked in Home theater

Connect a Sonos soundbar to a Sonos Amp and a Sonos Port

Hello, I have a client who is already in the Sonos system. He has a pool house with a TV and wants to add a soundbar. He would also like to play the TV to 2 speakers mounted on the pool house and possibly to the speakers around the pool. Not all the time but likes the option. I was going to suggest a Sonos soundbar for the TV. Then a Sonos amp for the 2 speakers on the pool house and a Sonos port to connect to the amp for the speakers/sub around the pool. Will this work? Can the TV audio going to the soundbar connect to the Sonos Amp and the Sonos Port through to the mesh network? Can you group and ungroup the speakers through the app?I would probably leave the pool house speakers and the pool speakers permanently grouped or bonded and add or subtract the TV soundbar when needed if possible. Let me know if this is possible and if I’m going in the right direction.Thanks

3
G
11 minutes ago
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Sid-HarthaAvid Contributor I
asked in Ask a question

Sonos components vanishing from iOS app

So long time Sonos user. About 2 months ago I upgraded all my components to the newest versions. All seemed well for about 6 weeks. Everything seemed rock solid. Last two weeks components randomly seem to be disappearing from my system in the iOS app. They mostly disappear, sometimes reappear. If they don’t reappear I have to reboot the component, sometimes factor reset it. The totally weird thing is if music is playing on a component which it disappears the music carries on playing with issues. But I can no longer control the component because its vanished from the iOS app. Even weirder, the missing components on iOS do sometimes appear in the Mac app.My network system hasn’t changed for the past few years. LTE 5G router, wireless turned off, attached to Google Wifi Pro mesh system which is the only wifi supplier in the apartment.Anyone have any ideas what might be going on and how my future doesn’t involve setting aside a couple of hours each week to reboot/factory reset Sonos compne

3
controlav
19 minutes ago
N
Nico33Contributor II
asked in Home theater

Sub or sub mini and where to place

Hi,Any recommandations between the Sub & Sub mini to add to Beam and 2 era 100 ?Also where to place ? In front, side, back ?Thanks for the help

0
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23 minutes ago
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H0SK1NSContributor I
asked in Speakers

Sonos Amp and Sonos One very quiet

Hello there  I have a Sonos Amp and a number of Sonos Ones around the house. Whenever we play records in the house the volume on the Soho One is very quiet, relatively. By which I mean if you turn the volume way up it sounds fine, but then anything else played is super loud, and needs to be dialled back.  This happens across all speakers and there are no apparent issues with the setup, cables and connections are all fine. The record player is a Audi-technical and has never given me issues  Has anyone encountered this? Is this expected and just part of the setup, or is this something that with further investigations can be amended  Thanks in advance for any assistance  

1
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51 minutes ago
melvimbe
melvimbe
posted in Home theater

Arc 2 Speculation

https://www.techradar.com/televisions/soundbars/why-the-sonos-arc-2-is-my-most-anticipated-tv-upgrade-of-2024 I ran across this article and thought it was interesting.  I am generally skeptical that an Arc 2 will come out any time soon, but the projected features are interested, and perhaps worthy of a discussion.1 - wireless content.   I think this is a bit more complex that the author states.  Not only does the TV or projector need to send the audio data (and control) wirelessly to soundbar, but it would need to have in built in controls over the timing to make sure audio and video are in sync.  An HDMI dongle might be able to do this, but it would have to be on the source side, meaning you can’t use your smart TV apps for it, meaning you’ve still got to have wires.I tend to think wireless content is overrated anyway.  The TV and the soundbar both need power cords, and I don’t think 2 cords is significantly better over 3.2- smaller size.  I am not bothered by the Arc size.  If your T

14
controlav
1 hour ago
K
kalexContributor I
asked in Ask a question

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

21
skullc
1 hour ago
K
KilljonContributor I
asked in Ask a question

Sonos app

Any idea if the S2 app will receive an update any time soon? Looks a bit dull and stuffed right now

4
controlav
1 hour ago
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Jcoll21Contributor I
posted in Speakers

Era 300 front driver off in surround - topics being closed

Just wanting an update on this topic. I see requests for this are going on a year old and all topics relating to it are being closed for comments. Is this a feature that is being worked on? I recently bought 2 ERA 300’s and now debating returning them after finding this out. Like others have said I paid for 6 drivers and want to be able to use 6 drivers. Is there any updates on this concern that many customers seem to share?

7
jgatie
1 hour ago
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SK_PLContributor I
asked in Controllers and Music services

The Sonos app on iPhone doesn't detect the Sonos system (iOS 17.4.1).

Is there any issue with the Sonos app for users using iPhone 15 Pro with iOS version 17.4.1? The phone can't seem to find the system, whereas the iPad works fine and detects the system. Is this a problem with the app or the iOS version 17.4.1?

7
controlav
1 hour ago
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bjcc54Contributor I
asked in Controllers and Music services

Sonos and Synology BeeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”.  Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?    

6
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2 hours ago
M
MurasgulAvid Contributor I
asked in Home theater

Bad dolby performance after 16./16.1.1

Anyone else noticing significant difference in Dolby atmos performance since the update 16.1/16.1.1? Before the updates I had amazing sound isolation and sound placement, now everything seems less located at a certain point. I watched gravity (Dolby) and im westen nichts neues on netflix. Before I was so satisfied with the sound but now I can’t follow the objects and sounds moving around me… so disappointing. Also did the Dolby demos on my Xbox. Before I could clearly hear the ball moving behind my head, now not anymore. I didn’t change the location of my speakers. Did true play again but doesn’t change. Before I used to switch off true play and even than it was just amazing. Sonos engineers really give me a headache. I’m really regretting not going for the Samsung soundbar ughhhhhhh

5
M
2 hours ago
M
Matt3281Contributor I
asked in Speakers

Sonos Era 100 + Turntable question, switching between Apple Music and Turntable.

I'm new to Sonos speakers. I purchased an Era 100 and plugged my turntable into it through the Line In. Works great, sounds great. The problem I have is, if I play Apple Music on the speaker, and want to switch back to the turn table, it doesn't automatically switch like I'd like it to. Is there a way to make it automatically switch back to Line In? The "Autoplay" settings don't seem to do it if it has last been playing Apple Music. Or is there a "Hey Sonos" or "Alexa" voice command to make it switch? The only way I have found is through the app. thanks!

2
G
2 hours ago
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Yeti BashTrending Lyricist I
posted in Home theater

Beam Gen 2 Popping/Crackling On Video Start/Stop

Hi all,I recently replaced my Beam Gen 1 with a Gen 2 and, since then, I have noticed a popping/crackling sound whenever I start and stop videos on my Apple TV. I observed this behavior in Netflix and Prime. This issue did not happen at all with my Gen 1, and all of the equipment and chords are the same. Equipment SettingsApple TV 4K, Model A1842Video > Format > 4K SDR Video > Match Content > Match Dynamic Range > On Video > Match Content > Match Frame Rate > On Audio Format > Change Format > Off Audio Format > Dolby Atmos > OnSony BRAVIA XR A80JAudio > Sound mode sync > On Audio > A/V sync > Auto Audio > eArc mode > Auto Audio > Digital audio out > Auto 1 Audio > Dolby Digital Plus output > Dolby Digital Plus Audio > Pass through mode > AutoHDMI Cables are High Wings 8K UHD - https://www.amazon.com/dp/B08KSY32VR Has anyone else experienced this type of issue with the Gen 2?Thanks,Kevin

14
Y
4 hours ago
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Pz8675309Contributor I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

14
P
4 hours ago
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cdebelingContributor I
asked in Portable speakers

Sonos roam mute button is stuck on solid green

It's been a week since we could use our Roam. The mute button is stuck on solid green. 

3
C
4 hours ago
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jpp6469Contributor I
asked in Controllers and Music services

radio sur sonos

Problème sonos france inter

10
G
5 hours ago
A
AntifonProdigy I
asked in Advanced setups

Setting static IP addresses

[To avoid any confusion: this is about static IP addresses, not reserved IP addresses!]Is it possible to set/unset static IP addresses within Sonos devices?The reason I ask is that I have just been checking in my router to see what internal IP addresses are currently in use, and I find that one of my Sonos devices out of a total of eleven has an IP address which is not within my DHCP range. It’s actually permanently on an IP address that I have (for many years) had statically assigned to another device.What I would like to do is to stop it from using that IP address, and get it to request an IP address via DHCP - in my assigned DHCP range - like the other ten devices do.Note that this device is one of four in my system that are connected via Ethernet to my network.[As above, this is the distinction between static and reserved IP addresses: To set a reserved IP address, you configure your router’s DHCP server to recognise a device’s MAC address and always give it a specific IP address w

39
K
7 hours ago
J
JoshSydContributor I
asked in Speakers

Era 100 with Turntable humming

Hi everyone! I’m finding there are multiple solutions to this issue depending on the set up and turntable. Basically I have set up my Music Hall MMF-1.3 Turntable to my two Era 100 using line in connected to a RCA to AUX and I’m getting a massive humming noise.Changing the source level to the lowest does resolve the issue, however I’m too understand it should be at 10 for a turntable so I don’t think I’m getting the best out of it. The humming also returns on a low level if the volume is too high, I like to listen to my records quite loud.I feel like a grounding cable might help, but I don’t know where I could connect the other end too given the Era 100 doesn’t have anything to connect it to.  Things to note:The turntable has a built-in phono pre-amp the tone arm is aluminium  each speaker is 0.6m either side of the turntable  The turntable also sits under my TV All of the adapters for my entertainment unit sit underneath where my turntable sits connected to a power board I have a feel

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Schlumpf
8 hours ago
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coloradoburrContributor I
asked in Components and Architectural

Sonos does not satisfy.

I bought into Sonos, and am starting to regret it. It is slow on my phone, cuts out, and is always updating but not better. So, …. Sonos where are you going? Is this going to be worth the pain in the end? I can get speakers anywhere. Can you tell me why I should keep your stuff?You keep offering free shipping. Shipping really isn’t relevant - that tells me you’ve lost your way. I’ve spent over $1,000. Keep the shipping, make the app work. This isn’t a pair of socks.

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106rallye
8 hours ago
A
alfonsi franckContributor I
asked in Controllers and Music services

SOnons coupe la fin des morceaux deezer

Bonjour,Cela n’est pas la première fois que je le signale  et votre indifférence est vraiment insupportable.Le systéme Sonos coupe systématiquement la fin des morceaux écouté depuis Deezer.je n’ai aucune coupure en début , aucune saccades, il ne s’agit pas de coupure wifi je suis en RJ45,  Ce sont juste les 10 dernières secondes de chaque morceaux qui sont coupées et juste après la coupupe le titre suivant commence. C’est insuportable Je vous arrête tout de suite avec vos réponses toutes faites, CE N’EST PAS un problème de connexion que ce soit bien claire !! donc remuez-vous et trouvez nous une solution !Vos équipements coutent tres chère la moindre des chose serait de nous aider et de nous proposer une solution.salutationsfranck

0
A
8 hours ago
R
RexstricklandContributor I
asked in Home theater

Connecting Sonos Ray with Denon AVR-S970H 5 ceiling speakers and sub

I just bought a Sonos Ray to compliment a newly purchased Denon AVR-S970H, five in ceiling speakers and a sub woofer.  I cannot figure out how to incorporate the newly bought Ray into my existing surround sound set-up.  I tried connecting the optical cord to the AVR, but both optical ports on the AVR are input, not output.I am not an audiophile, so I need some help.  Both Sonos and Denon CSR’s were not helpful.Can I connect the Ray to the AVR via HEOS or Wi-Fi?Any assistance would be appreciated.  Thank you!

2
106rallye
9 hours ago
R
Ralph999Contributor I
asked in Ask a question

Connection of Hearing Aids

This may not be directly related to the Sonos product but I am hoping one of the Sonos community has had the same issue and been able to resolve it.I have Oticon Minirite 1 hearing aids that use a streaming device to connect to the optical output on a TV to stream the audio from the TV to the hearing aids via bluetooth.I have an LG G3 TV and a Sonos Beam Gen 2 soundbar.If I connect the Beam Gen 2 via the eArc connection the TV locks out all other audio outputs (bluetooth and Optical). The result is I can’t have my hearing aid streamer and the soundbar connected at the same time.I have contacted LG and everything they recommended I try didn’t work. In the end they advised that this is how eArc works as it is the best audio output so all other outputs are disabled.I have an older LG that has Arc and if it is connected to a soundbar all other outputs still operate.Has anyone had the same experience and found a resolution?ThanksRegardsRalph

6
R
10 hours ago
S
SaigoContributor I
asked in Speakers

Sonos Era 100 not connecting to Sony PS-LX310BT Turntable via bluetooth

I recently bought two sonos era 100 speakers and no matter what I do neither one of them will connect to my sony PS-LX310BT turntable. I’ve had the turntable for awhile now and it has no problem connecting to other bluetooth speakers but they just won’t connect to my era 100 speakers.

5
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12 hours ago
S
SoniceContributor I
asked in Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

2
K
12 hours ago
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