• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18889 Topics

K
kalexTrending Lyricist I
asked in Home theater

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

36
Schlumpf
5 minutes ago
M
mcga0045Contributor I
asked in Components and Architectural

AMP and Sonance VP66TL (pair)

Has anyone had any issues with Sonance VP66 TL (thinline) speakers on AMP running at higher volumes.  Distortion, popping/cracking sounds.  We’ve isolated the speakers (and Sonance provided a new set), wiring and AMP, and all seem to function fine independently, but in combination, the problem persists.Sonance and Sonos both are saying products should work fine together.  I have other rooms running AMP with other sonance speakers (same family, just not thinline) with no issues

0
M
5 minutes ago
I
IanHowContributor I
asked in Controllers and Music services

NAS drive

I have a WD ‘MyCloud NAS drive and am unable to connect to Sonos as I believe I should be able to. I am unable to discern the correct path I can ‘see’ the drive on Plex, but would like access directly through Sonos… Cheers 

0
I
49 minutes ago
S
Scott WoolcockContributor I
asked in Controllers and Music services

Some Sirius XM channels will play, some say "Unable to Play the Selected Item"?

I noticed about a year ago this was happening for multiple people, but the topic was closed.  So -- it’s still happening for me.  I reauthorize SiriusXM and it seems to work for a day or two, but then fails again.  It’s not always the same channels either.   Any update on this? 

1
Airgetlam
50 minutes ago
E
enidcoleslaw13Contributor I
posted in Controllers and Music services

No more TuneIn URL streams anymore, guess I am returning my two Eras :(

Wow, I am incredibly sad that I just purchased two Sonos Eras for my husband’s birthday next week just when access to URL stations will no longer be accessible through TuneIn. My husband works from home and listens to an internet station all day on our ancient Play and I thought I’d surprise him by saving up for these two new speakers. But the new Tune In app doesn’t support this :(  

48
Airgetlam
56 minutes ago
T
TA ABContributor I
posted in Controllers and Music services

SiriusXM channels not listing in latest Sonos App... sonos and sirius pointing fingers at each other...

I spent 2 hours this morning with Sonos and SiriusXM trying to resolve an issue with how SiriusXM channels are displayed in the Sonos App. After the usual stuff (uninstalling, reinstalling, rebooting, etc...) Sonos ran a screen share and could clearly see that the Sirius channels are not being displayed properly. Sirius claims that this issue is on the Sonos end. To their credit, Sonos did temporarily log into their Sirius test account (via screenshare) within my Sonos app and their Sirius stations were displaying.Sirius seems to think this is an issue with how Sonos is handling the channel lineup info being delivered to them from Sirius. Seems right to me although that doesnt fully explain why the Sonos test account worked but my account didnt. Anyway, after numerous call backs I got tired of helping two large companies solve problems that they should be able to do without irritating their customers are wasting our time.Next step is to consider an alternative way to power my music at

47
jgatie
1 hour ago
P
Pixeditor1950Contributor I
posted in Home theater

Add 2nd Sub Mini

Our home theater resides in our Condominium living room. The system includes Beam Gen 2, 2 One Sl surrounds and 1 sun mini.We’ve seen multiple YouTube that recommend having 2 Sub’s and begs the question if the current S2 App can connect a 2nd Sub Mini?We opted away from the much larger Sub Gen 3 given its cost & our shared wall Condominium space.Thank you

1
melvimbe
2 hours ago
D
dalasher84Contributor I
posted in Speakers

Airplay 2 unable to connect to Sonos

I have around 11 sonos speakers and 3 Apple HomePods. The HomePods work flawlessly for Airplay. But only certain speakers work on the Sonos side for Airplay and no matter what I do, (unplug all speakers and reboot router and modem and finally hard reset most speakers, nothing seems to work I consistently get “unable to connect to “speaker name””. However they all lseem to work on the Sonos V2 app. Has anyone found a fix to this issue?

50
C
2 hours ago
P
PiggyArcContributor I
asked in Home theater

i can't play dolby atmos when i watch movie

Hi there, i did everything to be able to listen to movie in atmos, i cant seem to be able to do it. I am able to listen to music in atmos but i cant with movies. I dod all the setup on the tv but i still cant. It always say Stereo Pcm. I am out of idea honestly.

17
P
2 hours ago
L
lancecoleEnthusiast I
asked in Controllers and Music services

Apple Music Playlists Not Accessible in Sonos app

My entire Apple Music Library is accessible on my Sonos app except my Apple Music Playlists.  I can access my recently added songs, artists, albums, songs... but not my playlists.  Anyone have a solution beyond the obvious troubleshooting like reauthorizing account and deleting the Apple Music service and reinstalling?  I have called the support line, spoke with a representative, went through all the obvious troubleshooting (listed above), and still can’t get my playlists to populate.  This is a new issue, they were accessible before.  To add… I spent an hour on the phone with Sonos customer support and after all the troubleshooting, we were unable to resolve the issue.  The message I get when trying to access my Apple Music Playlists is:  “We’ve run into a problem.  Try again.”It seems very odd that I can access EVERYTHING in my Apple Music Library EXCEPT the Playlists.  I can even access recently added songs that have been added within a few minutes.  Any advice is appreciated.   Mod

6
W
2 hours ago
C
CuzFeesheEnthusiast I
posted in Controllers and Music services

Unable to play song ‘song’ - the song is not encoded correctly. Issue since 15.2

Since the 15.2 release there is quite a few songs that display this error when trying to play them.  These seem to be mainly songs that are not lossless.  They were purchased over time from Apple Music.  They will still play if I use the Apple Music app, but they will no longer play from Sonos app.  I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.Is this a known issue? 

141
D
3 hours ago
T
toyboyChromatic Producer II
asked in Home theater

Testing Sonos system with Dolby labs on Apple Music

So I run the Dolby Atmos or the 5.1 test from Apple music on Sony TV on with ATV. The Arc sound bar says Right, Center, then Left surround, Right surround but it never says L on the Arc sound bar. Do I have a problem?

1
G
3 hours ago
C
Coco ChanelContributor I
asked in Portable speakers

Multiple WI-Fi profiles with same Sonos account

Hi.I have multiple Sonos speakers all on my home wifi. I am taking a trip soon and will take my Roam speaker with me. I have a travel router I am also taking with me. I would like to add the travel router wifi to my existing Sonos account and simply direct the roam speaker to that router when I reach my destination. When I return home I want to simply switch Roam back to the home wifi from the travel router wifi. My question - is this possible or can Sonos only be connected to one wifi? Currently it seems I have to reset the Roam anytime I want to use a different wifi account. I don’t want to set up a separate Sonos account - I just want the ability to “switch” which wifi the speaker is connected to easily. Can anyone help a gal out? Thanks! 

3
buzz
4 hours ago
M
matthewnealAvid Contributor I
asked in Controllers and Music services

Temporarily lose speaker in S2 App

My set up is 1 x Play:3 hardwired creating a SonosNet with a number of Play:1/Sonos One dotted around the house.I have 2 x access points in the house for the S2 controller to connect to (same SSID etc.)I often get the following situation.  As an example, I’m playing music in the kitchen (this is the only room playing).  I open up the app to stop the music.  The app shows every other room and what was playing - that is you can see the album/radio station image - but the kitchen will be completely blank, so I can’t use the controls to stop the music.It can take up to 1 minute for the room to “kick in” so I can see the album/station and use the controls to stop the music.This isn’t restricted to the kitchen, it’s whichever room is playing.Anyone else seen this issue?  Any idea how to resolve?

6
M
4 hours ago
A
Asi1968Contributor I
posted in Speakers

No me aparece amazon music en la aplicacion de sonos y la solucion es esperar y esperar al departamento de duencillos imaginarios.

He comprado un sonos era 300 y tengo amazon music unlimited (familiarI  al intentar instalar amazon music en la aplicación de sonos no parece el servicio.   Contacto servicio tecnico de sonos y resulta que el localizador de la app (obligatorio, ¡viva la privacidad!) me ha localizado en rumania (yo estoy en españa)  con lo cual me dicen que tengo que poner a mano mi ubicación, que ahí puede estar el problema. Rumania debe de estar fuera del planeta tierra pues no dispone de amazon music. La cuestión es que sigue sin aparecer. Me dicen que espere 5 minutos… nada. Después que espere media hora… nada. Tres horas después hablo por teléfono con sonos, hacen alguna cosilla y me dicen que espere 24 horas y que si no aparece… que les vuelva a llamar (me dan un numero de incidencia) La persona con la que hablo es muy amable, pese a que yo bufo. He comprado con mucha ilusión el aparato, pero toda la ilusión se ha transformado en una gran frustración. Una pena. ¿Tiene alguien alguna solución? Camb

4
A
4 hours ago
M
Moni19Avid Contributor I
asked in Home theater

Sound Intermittently keep cutting out on Samsung TV.

Hi since I’ve had my new tv set up I’m experiencing issues.The sound intermittently keeps cutting out which is so annoying I went on the Facebook group forum and everyone said to change the hdmi cable which I’ve done but the issue remains. Can you pls assist ?  TV model is Samsung  QE75Q60BAUXXU My set up is Sonos ArcSonos SubAnd 2 x Sonos Ones The HDMI cable I have changed to is this one  IBRA 2.1 HDMI Cable 8K, 1.5m... https://www.amazon.co.uk/dp/B07WJBMR8N?ref=ppx_pop_mob_ap_share   Pls can you assist as it’s really annoying  Thanks in advance  

4
G
6 hours ago
S
suregContributor II
asked in Controllers and Music services

sonos mobile app doesn't show spotify

Hi, for some reason can’t see Spotify service from the Sonos mobile app. 

4
S
6 hours ago
K
Konstantin79Contributor I
asked in Components and Architectural

Sonos App doesn't find existing system.

Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming bird could. 

89
H
6 hours ago
D
Diogo AlmeidaContributor I
posted in Home theater

Home cinema advice needed

Good morning.I'm in the process of building a house. and I want to build a home cinema. Should I wait for new sonos product launches in 2024?Will there be a possibility of Sonos making tower speakers one day?or with the new sonos2 app I can have the possibility of individually defining each place on my speakers, for example (1 pair of sonos one sl as surround another pair of sl as surround back, sonos amp and two tower speakers like monitor audio or triangle borea as left and right, sonos five as central speaker.....Thanks

3
melvimbe
7 hours ago
M
mgag02Contributor I
asked in Speakers

Apple play code

Suddenly, when connecting Sonos one speaker to iPhone, I get request to provide Airplay code. I don’t have Apple TV nor have Airplay set up with a code. Not sure why it started asking for this or where the code may be. 

1
Ken_Griffiths
7 hours ago
A
Azizman17Contributor I
posted in Components and Architectural

The Sonos Port is not detected on the network with the new version of S2.

Hello!There is a new Sonos Port in our office. The Sonos Port is located in the server cabinet, connected via an ethernet wire to the nearest switch. The network is new and the Internet is about 200 Mbps. There is only one subnet. There are no conflicts on the network. The network engineer confirmed it. I noticed a problem connecting to the Sonos Port with the new S2 version (updated). The updated Sonos Port (with S2) is not detected on the network. I tried to connect from my smartphone (Sonos S2 App), and also tried to find it from my computer (with Sonos S2). A long search for the device, eventually not to be found. Then I made a rollback (Downgrade) to the S1 version. After the rollback, the Sonos Port began to be detected normally on the network. In the previous version, an update message is intrusively coming out. Dear developers, please check this situation, it is necessary to fix the bug and optimize the new version of S2 for Port. Thank you!P.S. Please move the topic to Audio C

6
A
7 hours ago
P
p_elkanContributor I
asked in Portable speakers

headphones when?

Hi, when are you launching headphones, EarPods etc… ?

2
N
8 hours ago
T
TerryTContributor I
asked in Speakers

Sub differences

What is the difference between the Sub and Sub Gen3

3
bockersjv
10 hours ago
A
arslanelverAvid Contributor I
asked in Home theater

connecting portable projector to home theatre

i have a silly question :)i have a portable projector. Halo xgimi+ which has an aux port. Due to my room layout i can only place the portable projector close to my rear speakers which are era 100’s. So the question is, if connect the projector via aux cable to my era 100 via sonos cable (usb-c to aux) would that allow me to use the whole home theatre system?

2
Corry P
10 hours ago
P
Pz8675309Trending Lyricist I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

25
Corry P
10 hours ago
Terms & ConditionsCookie settings