• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18875 Topics

M
MistermaxcContributor I
asked in Advanced setups

sonos volume control

Why do I have to listen to Sonos telling me that I have just put the volume up or down when the system is connected via my arc hdmi port on my tv.  It blocks out sound and if I adjust sound vis controller three times I feel like throwing the system out of the window as all I hear is Sonos volume up hdmi repeated for each time I hit the volume up button.  I then loose the sound track I was attempting to listen too.  why ??? Can I turn this annoying sound/ function off?

1
G
just now
J
Jimbo16Contributor I
asked in Components and Architectural

Connect:Amp drops out, but only partially

Connect:Amp periodically drops out, BUT, because I can hear the same program playing through a Connect in another room, which is connected to the Connect:Amp through the SONOS network, I know there is nothing wrong with the internet connection. The Connect:Amp is connected to the router via an ethernet cable. My wired ethernet connection runs at 700+ Mb/s consistently.

9
M
48 minutes ago
K
kalexContributor I
asked in Home theater

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

30
Schlumpf
55 minutes ago
P
PiggyArcContributor I
asked in Home theater

i can't play dolby atmos when i watch movie

Hi there, i did everything to be able to listen to movie in atmos, i cant seem to be able to do it. I am able to listen to music in atmos but i cant with movies. I dod all the setup on the tv but i still cant. It always say Stereo Pcm. I am out of idea honestly.

14
G
1 hour ago
A
Asi1968Contributor I
posted in Speakers

No me aparece amazon music en la aplicacion de sonos y la solucion es esperar y esperar al departamento de duencillos imaginarios.

He comprado un sonos era 300 y tengo amazon music unlimited (familiarI  al intentar instalar amazon music en la aplicación de sonos no parece el servicio.   Contacto servicio tecnico de sonos y resulta que el localizador de la app (obligatorio, ¡viva la privacidad!) me ha localizado en rumania (yo estoy en españa)  con lo cual me dicen que tengo que poner a mano mi ubicación, que ahí puede estar el problema. Rumania debe de estar fuera del planeta tierra pues no dispone de amazon music. La cuestión es que sigue sin aparecer. Me dicen que espere 5 minutos… nada. Después que espere media hora… nada. Tres horas después hablo por teléfono con sonos, hacen alguna cosilla y me dicen que espere 24 horas y que si no aparece… que les vuelva a llamar (me dan un numero de incidencia) La persona con la que hablo es muy amable, pese a que yo bufo. He comprado con mucha ilusión el aparato, pero toda la ilusión se ha transformado en una gran frustración. Una pena. ¿Tiene alguien alguna solución? Camb

0
A
1 hour ago
M
markjalbContributor I
asked in Controllers and Music services

Apple Music playback interrupted saying 'Unable to play - the song is not encoded correctly'

When I stream songs from Apple Music via the Sonos app, playback is occasionally interrupted with a message of 'Unable to play [insert song name] - the song is not encoded correctly'.It's unpredictable when it happens, sometimes it could be half way through a track and it occurs, also happens multiple tracks in a row. Other times it could go through multiple tracks with no issues then the error suddenly occurs.I've done all the troubleshooting stated on the Sonos website but I'm pretty sure my setup isn't the problem because I use a Radio App and also use YouTube Music via the Sonos app with no playback issues, the error just happens with Apple Music.Has anyone else experienced the same issue? Suggestions on a possible fix?

78
D
1 hour ago
A
alexkh23Contributor I
asked in Portable speakers

Volume loudness when using bluetooth on Sonos Roam

When I am using my Sonos Roam with WiFi/S2 app there is no problems turning up the volume. But when I switch to Bluetooth mode, I can not play loud music. When I allow the volume to 100% in the app, and turn the volume up on my phone, the music isn't loud at all. The max volume on WiFi, and the max volume on bluetooth should be the same loudness....I hope.???Can anyone help? 

9
Schlumpf
1 hour ago
D
Daver71Contributor I
asked in Ask a question

Unable to link Sonos One speakers to new Virgin Media router

Having upgraded my Vigin media router to get 1GB my Sonos one speakers won’t reconnect to the Wi-Fi. I have. Followed usual guidance but no joy. Is this something to do with 2.4 vs bandwidth? Hoping there’s  a simple solution as fair to say I’m not very technical! Any help much appreciated.

1
N
2 hours ago
H
haefTrending Lyricist I
asked in Ask a question

Re the recent update: Will this brick any of my equipment?

Title says it all:Re the recent update:  Will this brick any of my equipment?

3
N
2 hours ago
K
Konstantin79Contributor I
asked in Components and Architectural

Sonos App doesn't find existing system.

Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming bird could. 

87
jgatie
2 hours ago
J
JKR97128Contributor I
asked in Controllers and Music services

macOS Sonos controller insists on updates, always fails.

Whenever Sonos has a system update, they require that the Controller on macOS be updated. They provide the apparent means (click on Update) but always fail to complete the update. There is no error code, it just fails to complete. Always. The app will not proceed to play music - it insists on the update.The way I have found to deal with this is to get Sonos tech support to send me a link to the updated .dmg (installation image). I suggest that Sonos make this readily available so I don’t have to reach out to tech support.If you follow Support-Update Issues, it recommends to uninstall and reinstall. But, it doesn’t provide a link for reinstalling.If you follow Support-S2, it tells you how to upgrade an S1 system to S2. That process starts with “Open the Sonos S1 Controller” for iOS or Android. 1) that reflects Sonos’ reliance on mobile apps (and negligence of desktop apps),  2) it is directions to update any devices you may still have on S1, 3) it does nothing for the desktop controller

5
Airgetlam
3 hours ago
A
AliInPhxContributor I
asked in Ask a question

In-Ceiling Speakers - No amp

Does SONOS have in-ceiling speakers that connect wirelessly and can be paired?  Would be easier than trying to run cable from the ceiling location back to an amp over 40’ away.  This would need a local AC supply to keep it charged in the ceiling, but I can’t seem to find a product like this on the website.

1
Airgetlam
3 hours ago
ronks
ronksAvid Contributor I
posted in Speakers

Cannot register new Era 100 speaker

I have gone through the adding process and named the room; but the new device is "not registered".I see on my iPad under Settings when I try to register it: Incompatible Software VersionsThe version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled.I have done every update I can find, but to no effect.And now on my system I getWe need to get Sonos running on the latest software.Choose Check for Updates to get started.So I do, and it says I am up to date; but I cannot get past that window.

5
Airgetlam
4 hours ago
A
arslanelverAvid Contributor I
asked in Home theater

connecting portable projector to home theatre

i have a silly question :)i have a portable projector. Halo xgimi+ which has an aux port. Due to my room layout i can only place the portable projector close to my rear speakers which are era 100’s. So the question is, if connect the projector via aux cable to my era 100 via sonos cable (usb-c to aux) would that allow me to use the whole home theatre system?

0
A
4 hours ago
T
Topbrick1Contributor II
asked in Speakers

Constant drop-outs, third party equipment/ software; and a failing Roam

I have a long history of constant radio drop-outs and numerous conversations with Sonos technicians to try and resolve the issues. They usually come up with the same monotonous fixes which involve switching all the Sonos items on and off, unplugging the router, and/ or changing router settings, changing all range of network channels.Also overtime other equipment has been alleged to be interfering with Sonos ie the Virgin Hub4 (which is now in modem mode and operated through a TP Link router), and the BBC Sounds app, which we have stopped using for the time being. The latest item that is suggested to be interfering with the Sonos system is our Devolo powerline.Just to add interest the Sonos Roam has stopped connecting with the system, although according to the Sonos App it is playing properly. Reading about similar issues and the lack of solutions, it seems that Sonos is just no longer fit for purpose. My system is:Room 1 Home cinema system consisting of Playbar, two x Play 3 and Sub-mi

1
Airgetlam
5 hours ago
C
Captain BigglesContributor III
asked in Controllers and Music services

Further sidelining of NAS Music Library in new Sonos App??

I can’t see any mention of a (NAS) Music Library in the promotional content for the new Sonos App. There is plenty of mention of “favourite Music Services” though.Please please tell me that, unlike the new search, support for NAS music libraries is not being further sidelined? This is one of the things that drew me to Sonos in the first place (in 2008 FYI).Joel

4
Airgetlam
6 hours ago
P
Pz8675309Trending Lyricist I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

24
Corry P
6 hours ago
S
Stephane10Contributor I
asked in Controllers and Music services

Sonos Arc / YouTube from smartphone Android

How to listen YouTube’s music from smartphone Android on my Sonos Arc?  Thank you very much.

6
jgatie
6 hours ago
G
GC3Prominent Collaborator II
posted in Home theater

16.1.1 update not good ...

Woke up to sub not being connected. Hardware update available 16.1.1, typical installation issues occurred. Two total shutdowns and restarts later, all hardware again online showing 16.1.1 but am still being prompted for update available.  

12
C
7 hours ago
F
FatOldSunTrending Lyricist I
asked in Controllers and Music services

S2 Controller software not loading on Windows 11

Recently, the Sonos S2 Controller software fails to load on my Windows 11 laptop. It shows the splash logo but that just stays on the screen and gets no further. I can only close it via Task Manager. I have uninstalled Sonos, rebooted, downloaded the installer and installed it, but the same thing occurs. Any ideas? Perhaps a recent Windows Update has broken something?

7
controlav
7 hours ago
M
matthewnealAvid Contributor I
asked in Controllers and Music services

Temporarily lose speaker in S2 App

My set up is 1 x Play:3 hardwired creating a SonosNet with a number of Play:1/Sonos One dotted around the house.I have 2 x access points in the house for the S2 controller to connect to (same SSID etc.)I often get the following situation.  As an example, I’m playing music in the kitchen (this is the only room playing).  I open up the app to stop the music.  The app shows every other room and what was playing - that is you can see the album/radio station image - but the kitchen will be completely blank, so I can’t use the controls to stop the music.It can take up to 1 minute for the room to “kick in” so I can see the album/station and use the controls to stop the music.This isn’t restricted to the kitchen, it’s whichever room is playing.Anyone else seen this issue?  Any idea how to resolve?

5
UKMedia
8 hours ago
B
Byrnes1985Contributor I
asked in Home theater

compressed dolby atmos over Arc from ATV4K

I have a 2020 Samsung qled with arc and I can only get Dolby 5.1 over arc and the Sonos website says I should be able to at least get compressed Atmos over arc. I’ve tried it all I feel and I’m stumped

3
G
8 hours ago
S
snevoContributor I
asked in Home theater

Amp setup for surround sound

The surround sound setup instructions with Arc and Amp (to utilize my existing passive speakers for rear and sub channels)  say that when the surround feature is activated for Amp, the Sub output in the Amp is deactivated. So I can’t utilize my existing non-Sonos sub in a surround setup? If the sub output would work for a music only Amp setup I don’t understand why it would be disabled for a surround setup. Am I missing something? This is a pre-purchase question so i don’t have hands on experience with AMP and ARC yet. Thanks,

2
S
9 hours ago
B
bgolbusContributor I
asked in Portable speakers

Roam Battery not charging!

My roam is connected to the wireless charger but shows no signs of life.

1
Sotiris C.
11 hours ago
M
MstaggieMContributor I
asked in Home theater

SONOS Playbar defaulting to MUSIC not TV

I have connected my SONOS Playbar to my iMac via the former’s optical connection. I bluetooth (and have the option of hardwiring) the iMac output sound to a receiver that converts it into a digital optical signal that then inputs into the Playbar. I have the SONOS App both on my iPhone and my Desktop. The Playbar is configured and set up on both platforms. When selected to ‘TV’ the iMac sound output works on my Playbar, however after a while the SONOS App defaults to ‘Music’ and prevents the iMac sound output reaching the Playbar. Why does this happen and how can I stop it?

3
Corry P
11 hours ago
Terms & ConditionsCookie settings