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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18801 Topics

N
NP90Contributor I
asked in Controllers and Music services

macOS controller in update loop (16.1)

Having an issue with the macOS Controller on my M1 MacBook Pro since the 16.1.1 install a few weeks back.Whenever I load the controller it says ‘We need to get Sonos running on the latest software. Choose Check for Updated to get started.’I press Check and it comes up with ‘No update required. Your Sonos system is up-to-date.’I have deleted the app and reinstalled. I then deep-deleted the app (from ~Library etc) and reinstalled. Same issue.The app and updater has permissions to update under Security > Privacy etc.If I press ‘Continue using the SONOS app’ it then goes to searching and then puts me in a similar loop which is‘Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them’.I log-in and it goes back to ‘No update required.Can anyone suggest what to do now? I’ve tried ‘Reset App’ etc too.thanks

1
Airgetlam
22 minutes ago
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Bootneck41Contributor I
asked in Home theater

LG magic remote not connecting to Playbar

I have read pretty much all the remedies on the forum on how to link the lg magic remote to the playbar via the optical output, but nothing works. I have been in touch with the SONOS help line and they have been through the procedure with me, but in the end admitted defeat and said I should speak to LG. I have tried resetting the remote for Philips, Bose and several other manufacturers. I have got to the point where I think I should get a new remote - or a new sound bar- but wondered if there were any suggestions as to what remote to buy. At the moment I have to control the sound through the Sonos app.

13
P
23 minutes ago
K
KilljonContributor I
asked in Ask a question

Sonos app

Any idea if the S2 app will receive an update any time soon? Looks a bit dull and stuffed right now

2
Airgetlam
38 minutes ago
B
BrentoContributor I
asked in Portable speakers

sonos can’t play Itunes playlist. error Can’t find server

Songs appear but won’t play file.  No server found 

0
B
1 hour ago
J
JDBJContributor I
asked in Speakers

Speakers playing with no source!

My Sonos speakers are playing and I can’t stop them.  My iPad is complete shut down and so is my iPhone.  Where is the music coming from? God??

7
J
1 hour ago
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Pawalsh93Contributor I
asked in Home theater

TV connection Issue

I have had my Sonos Arc for a few years now and it has been perfect.  Today when I turned on my Tv I wasn’t getting any audio at all.  I unplugged both the Arc connection and the power for a few minutes and tried again, still nothing.  To make sure it wasn’t the speaker I tried playing music through the Sonos app.  Works great, but still not working with the TV as the source. It’s an LGCX tv.

4
P
2 hours ago
M
Murray MuzzaContributor I
asked in Home theater

Era 100 dropping out while watching tv

Hi all,I’ve just connected 2 x Era 100s to my Beam (Gen 1). (In the TV room)They work perfectly for music. When I watch a tv program, the Eras intermittently drop out. Not both at the same time though, so you get this annoying left ear, right ear thing that happens when watching a show. I experienced the same problem when I tried using my Move or Roam with the Beam. They both drop out while watching tv.I ended up putting a One in place of the Move and that solved the problem.I’ve been using a Five and a One with my Beam - and I haven’t heard a ‘drop out’ while watching TV. So I figured the power cord just made the difference. I decided that the portable speakers just don’t connect that well to the Beam for tv audio. (Never had a problem when listening to music though). So, with my new Era 100s - I didn’t think I’d have the ‘drop out’ problem as they are wired to a power source. Does anyone have advice on why the Eras would be dropping out on tv audio - but not for music?Thanks. Muz

5
M
3 hours ago
User63453
User63453Avid Contributor I
asked in Controllers and Music services

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

4
Sotiris C.
3 hours ago
M
Mikey67Contributor I
asked in Home theater

Beam to older aquos sharp 70” arc TV.

My tv is older but has hdmi1 arc connection.  I’m only getting stereo pcm from any source I watch. Hulu firetv apple.  Just tried optical hdmi connector.  Still same.  I was sure it was a tv setting issue but idk.  Help!!

23
controlav
4 hours ago
P
Pz8675309Contributor I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

10
Corry P
4 hours ago
J
jvahContributor I
posted in Home theater

Sonos Arc with Samsung QE65QN90A TV + Apple TV

Hi everyone, I’m really considering upgrading my old Samsung soundbar to Sonos Arc (+Sub and Ones as surround speakers). When reading discussions here I stumbled upon a lot of threads regarding problems with Samsung TV’s and the Sonos Arc regarding Atmos, 5.1, sound cutting out etc. Some of the threads were quite old so I was wondering if someone with a similar setup could confirm if problems have been patched or if there are still problems with the functionality. I really wish to upgrade but at the same time I’m a little afraid to invest and then end up with the setup not working as intended… My setup would be as follows:Apple TV 4K 2nd gen—> Samsung QN90A (2021) with HDMI —> Sonos Arc with HDMI eArc Could someone comment if they still have problems with a similar setup? Thank you very much in advance!!

5
D
8 hours ago
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ChisWallyContributor I
asked in Controllers and Music services

Sonos app "cannot find" songs in iTunes playlist, but can in Artist folder

I’ve seen similar posts with this issue, but cannot find a resolution to mine.  I have iTunes library stored on desktop PC, with the entire library synced to DS220+ NAS via Synology Drive. The synced folder on the NAS is what my Sonos app is synced to for my music library. All the songs appear as they should, and playback no problem. However, when I go to the Imported Playlists folder in the Sonos library to access my iTunes playlists, some of the songs show as the file name: “Artist - Title.mp3”, and won’t playback as Sonos app shows error message:  “Unable to play (Song file name/location), cannot be found”. But the song appears and plays normal when going through the Artist folder and the file name doesn’t show with the .mp3 extension like it does in the playlist error.This obviously appears to be some issue with the playlist file iTunes is generating, but I don’t know what it could be...since the playlists sync fine and some of the songs will appear/playback as normal, but som disp

4
Corry P
8 hours ago
H
holsenAvid Contributor I
asked in Advanced setups

Anyone Know A Simple Way To Downsample Flac from 24 / 96K to 48K?

I’ve got JRiver Media and have been able to downsample my 24bit librry items to 16 bit but I haven’t found a way to downsample the same files from 96K to 48K   any Ideas?   Yes, I know Sonos will support 24 Bit and I will leave them 24 Bit if I can find a way to change the sample rate.Appreciate any suggestions.thanks

6
C
10 hours ago
I
ItsmejsonContributor III
asked in Components and Architectural

Sonance 6.1MAG Backyard Speaker Layout

Picked up the Sonance 6.1MAG w/ Sonos amp and looking for assistance on speaker layout around our back patio.I tried to prioritize speaker locations based on primary sitting positions - pergola, sun ledge, fire pit & pool denoted by the orange dots.  This leaves out the area to the right I circled in pink and the back fence line.  Thoughts on current position or changes you would make?   

9
Stanley_4
13 hours ago
J
Jcoll21Contributor I
posted in Speakers

Era 300 front driver off in surround - topics being closed

Just wanting an update on this topic. I see requests for this are going on a year old and all topics relating to it are being closed for comments. Is this a feature that is being worked on? I recently bought 2 ERA 300’s and now debating returning them after finding this out. Like others have said I paid for 6 drivers and want to be able to use 6 drivers. Is there any updates on this concern that many customers seem to share?

5
Stanley_4
13 hours ago
S
Sjay581Contributor I
asked in Components and Architectural

Sonance 8.2 landscape series and two zone setup

I am installing the 8.2 landscape series Sonance system. I am trying to figure out how to zone out the gazebo area with 2 6/12 70W satellite and one 300W subwoofer. I’d like to be able to quite the main zone and use zone 2 for the gazebo area louder than the other zone.  While the 2-channel amp provided can handle the entire system, is there a way to separate zones with this?  Or do I need another amp for the other zone. Lastly, would a Sonos amp be able to handle the power of the 2 70W sat and 300W sub?Thanks for the advice!

1
Stanley_4
13 hours ago
melvimbe
melvimbe
posted in Home theater

Arc 2 Speculation

https://www.techradar.com/televisions/soundbars/why-the-sonos-arc-2-is-my-most-anticipated-tv-upgrade-of-2024 I ran across this article and thought it was interesting.  I am generally skeptical that an Arc 2 will come out any time soon, but the projected features are interested, and perhaps worthy of a discussion.1 - wireless content.   I think this is a bit more complex that the author states.  Not only does the TV or projector need to send the audio data (and control) wirelessly to soundbar, but it would need to have in built in controls over the timing to make sure audio and video are in sync.  An HDMI dongle might be able to do this, but it would have to be on the source side, meaning you can’t use your smart TV apps for it, meaning you’ve still got to have wires.I tend to think wireless content is overrated anyway.  The TV and the soundbar both need power cords, and I don’t think 2 cords is significantly better over 3.2- smaller size.  I am not bothered by the Arc size.  If your T

13
S
14 hours ago
S
SK_PLContributor I
asked in Controllers and Music services

The Sonos app on iPhone doesn't detect the Sonos system (iOS 17.4.1).

Is there any issue with the Sonos app for users using iPhone 15 Pro with iOS version 17.4.1? The phone can't seem to find the system, whereas the iPad works fine and detects the system. Is this a problem with the app or the iOS version 17.4.1?

2
controlav
15 hours ago
K
kamal953pContributor I
asked in Home theater

Not connecting to Tv

Hello,  I purchased Sonos speakers four months ago, and I've had this problem ever since. My Sonos Arc, Sub, and Era 300 surround speakers are connected to my wifi network, and I have a Samsung Q7 Series 4K UHD QLED LCD TV. My TV speakers are connected to receivers when I'm watching something, not to the Sonos speakers I made.I've made several attempts to connect to Living Speakers, but each time it disconnects immediately. In the interim, my HDMI is connected to my Apple TV.

2
jgatie
16 hours ago
B
Benno.Contributor I
asked in Speakers

Grouping 4x era 100's

Hello,.I have a larger shed area that I have mounted 4x ERA100s, 1 in each corner. Is there a way to set these up so they are always grouped together. Currently I can only set up 2 and then i have to add/group the other 2 every time I turn the system on. Thank you.

3
jgatie
16 hours ago
S
SeistoContributor I
asked in Home theater

Sonos Arc + Sub (Gen 3) Intermittent Muting

I recently dove in with a Sonos Arc + Sub (Gen 3). Since getting setup, I’ve had nothing but problems and while it sounds incredible and the functionality is excellent, it’s been a bit discouraging.  The latest issue - and biggest source of frustration - is that the system consistently mutes itself on and off at random times. I know it’s muting because the sound drops out entirely, the green lights on the Arc + Sub come on, and then after anywhere from 10 seconds a full minute the audio comes back. I run all of my video content through an NVIDIA SHIELD TV Pro, and this is where it happens. It hasn’t seemed to do this when streaming directly via apps on the TV, but ultimately I’m not sure if it’s an issue with the Arc, the eARC in my LG B9 OLED, or simply the HDMI cable. I’ve disabled CEC on the SHIELD TV in hopes this would solve it, but it’s still happening. Is the next step to replace the HDMI cable from the SHIELD TV to the TV? Any other thoughts? Thanks for any help or suggestions

5
Airgetlam
18 hours ago
I
ItaymelContributor I
asked in Home theater

Sonos era 300 wall mount free space

I have bought 2 sonos era 300 to sync with my sonos arc to be used as surround. I plan to put them on wall like in the photo. In the instruction it says there should be 20 cm from each side. On the right era 300, there is only 16 cm space from the wall picture. Will it effect the sound? 

1
Airgetlam
18 hours ago
S
SaigoContributor I
asked in Speakers

Sonos Era 100 not connecting to Sony PS-LX310BT Turntable via bluetooth

I recently bought two sonos era 100 speakers and no matter what I do neither one of them will connect to my sony PS-LX310BT turntable. I’ve had the turntable for awhile now and it has no problem connecting to other bluetooth speakers but they just won’t connect to my era 100 speakers.

1
Airgetlam
18 hours ago
S
SunshineinthemorningContributor I
posted in Portable speakers

Volume control using IOS app on iphone and ipad

Hi all - I just purchased a Move and pleased with the sound, but what I’m not too pleased about is the fact that it appears that I cannot control the volume of the Move when I play anything using the Sonos app. If I connect the phone to the Move with bluetooth I can indeed control the volume. Is it just me, or does anyone else have the issue that they can’t control the volume when using the IOS Sonos app? Appreciate any inputs as it’s very frustrating.

44
C
19 hours ago
G
Gman1341Contributor I
asked in Home theater

Connect a Sonos soundbar to a Sonos Amp and a Sonos Port

Hello, I have a client who is already in the Sonos system. He has a pool house with a TV and wants to add a soundbar. He would also like to play the TV to 2 speakers mounted on the pool house and possibly to the speakers around the pool. Not all the time but likes the option. I was going to suggest a Sonos soundbar for the TV. Then a Sonos amp for the 2 speakers on the pool house and a Sonos port to connect to the amp for the speakers/sub around the pool. Will this work? Can the TV audio going to the soundbar connect to the Sonos Amp and the Sonos Port through to the mesh network? Can you group and ungroup the speakers through the app?I would probably leave the pool house speakers and the pool speakers permanently grouped or bonded and add or subtract the TV soundbar when needed if possible. Let me know if this is possible and if I’m going in the right direction.Thanks

1
AjTrek1
20 hours ago
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