Advanced & troubleshooting
This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.
Hi, I have two Move-s in stereo pair which are working great. I would sometimes like to use one of the speakers in bluetooth mode (connected to Iphone). When I use left speaker (from stereo pair) in bluetooth mode everything works great. However, when I try to use right speaker in bluetooth mode, it connects to Iphone, but no there is no sound. I have tried to factory reset that speaker, and the problem persisted. I have also tried to separate stereo pair, then both speakers were working in bluetooth mode (separately of course) without a problem. I have also tried to switch left/right speakers when creating stereo pair, and then the other speaker was not working in bluetooth mode. Does anybody have similar experience? Is it a software bug? Many thanks for all the help! Kind regards,
Why does my sonos keep skipping songs?!?! My sonos keeps skipping songs half way through. I have changed music services -- thinking maybe it was my WiFi... It keeps skipping songs when playing directly from my phone and from different streaming services. I have inputted a diagnosis - my confirmation number is 635424325.
I am not sure if there has been an “update” or such like in the last week or so but in that time, when I seek to connect to the Sonos on my iPhone, it fades through the connection screen and comes up with the error message and “fix it”. Each time I have to go through the process and 75% of the time I have to turn the router off and back on again, hence disabling house WiFi for about 10 minutes. I would say it has happened every 2 or 3 days in the past week. Connection to my Mac remains fine in the meantime just the iPhone app. It is a pain. Before you ask, it is not a new router etc. I have also had to hard wire the Sonos via ethernet to get it to locate it. Again, only from the iPhone app and not the computer. Answers on a postcard please
I got delivery of my beam 2 on the 6th and have the 5.1 setup with sub and one SLs which is great.Ive had an issue twice now with my beam going full volume sounding like a machine guns going off in my livingroom which is unbearable, especially for my dog 😅 and I’ve unplugged it straight away. Once plugged back in it’s fine.The first time was when connecting the beam to my TV but the hdmi had not yet been plugged into the unit, so power on only, 2nd time was when I had paused the tv for a few minutes.I will submit a diagnostic to Sonos next week when I can contact support but thought in the meantime I’d check if this is something anyone else has had issues with as I can’t find anything online?Thanks in advance 🎵
Hi, I have a strange issue. Last weekend I tried the Spotify Connect function, however, it didn't work. Spotify was telling me the song was playing, but there was no sound at all. Since then my Sonos set (playbar+sub+2x 1's) doesn't play Spotify at all anymore, it keeps saying the song can't be played. I also use TuneIn, the radio station I choose takes about two minutes to start, so really slow. Because everything is so slow, I can't complete the Trueplay tuning either. When I watch TV there is no problem. The playbar is connected through an ethernet cable. I've changed the cables a couple of times, tried wireless as well. Could someone tell me please what the problem is? What might cause this? Looking forward to your answers. Thank you in advance.
Incredibly frustrating. Just replaced my router from a BT Smart Hub 1 to a Smart Hub 2 and despite following the instruction I.e.connect my Sonos Play 3 to the hub via an Ethernet cable and following the app instructions, Sonos can not see my new network even when putting in the details manually. I have followed the guidance I have seen on here such as switching off smart set up on my hub and checking that 2.4hz bandwidth is activated on the hub. Even switched the Wi-fi mode from 1 to 2 as someone suggested but to no avail. i had no problems with setting up my previous router so I think I am competent at following the app instructions and note when connected via the Ethernet cable, the Sonos app sees my two devices and can operate as normal but not if I remove the Ethernet cable then nothing. Very frustrated can someone help please Thank you in advance
Of late my system is acting up sometimes, and Sonos support has been a little tardy, so if anyone here has any ideas I would be grateful. My set up is a Bridge wired to a Time Capsule router, with a 4 zone set up. NAS is a WD passport USB drive, wired to the USB socket of the TC. The problem is music play stopping at random times, even when a single zone is playing. Internet radio doesn't seem to be affected. When this happens, when I select a playlist, the controller response to a replace queue command is an error in selecting tracks message, nothing moves to the queue, and no music plays in response to the command. All Sonos units have reserved IP addresses in the router. Sonos support also asked me to provide 50 cms separation between the router and Bridge - I have about 40 cms vertical separation, so that should be enough. I do suffer occasional power outages, but Sonos usually copes, rebooting on its own when the generator kicks in. All I have to then do is reselect the required p
I have multiple Sonos speakers throughout the house. I use Google Play to play music quite often. For the past few months now, it will stop a song in the middle of it (randomly), after about 10 seconds, it goes to the next song. It's really gotten bad and is extremely frustrating. I cannot figure out what might cause it or how to fix it. Searching has done nothing to figure out the problem. Another problem I have is I cannot play an album I have in Google Play. It will play a song (maybe two) off the album then start playing other songs in my library or playlist or I don't know what. This is absolutely frustrating and ridiculous. I posted about this over a year ago and received no support from anyone working for Sonos and nobody else seemed to have any idea as to what's happening. The connection to Google Home control is also unreliable (at best). Constantly trying to have Google Home play or pause music and it works about once or twice a week. Other times it just tells me it's not c
I recently replaced my home router with a Asus RT AX88U router. After setting up my router using the same wifi name and password, I started my Sonos app. All my speakers were recognized and connected. The only component that would not reconnect was the Sonos boost. I tried a factory reset and the boost went through its startup, led flashing white / orange, then changed to a slow flashing green. The boost will on connect and I am at a loss. Thanks in advance for any help. Andrew
Hi, thanks in advance for any help you can provide with this issue.I have a stereo pair of One SL’s on my desk. I’m having an issue with the stereo balance between the two speakers. When I start a song playing, the stereo balance is centered, but over approximately 15-30 seconds, the center image drifts off to one side (one speaker is becoming louder or softer, but never drifting all the way to one side). When I pause the music, then start it again, the image is again centered but proceeds to drift off center again. What is perplexing is that this happens when using the Sonos app streaming any music service, it happens with Roon streaming Tidal or Qobuz, it happens with the Tidal app using Tidal Connect, but it does not happen when streaming via Airplay from any source. Here are the steps I’ve already taken to attempt to resolve the issue:Rebooted both speakers. Unpaired, then re-paired the stereo pair. Swapped left and right speakers in the stereo pair. Rebooted my wifi router while a
As the title says. I have a Sonos 5.1 Surround setup with a Playbar, a Sub, and 2x Sonos Ones. If I remove the two Sonos Ones from the surround setup, and set them up in a Stereo Pair, they appear as AirPlay targets. If I then re-add them back to a Playbar/Sub/2xSonos One Surrounds configuration, they disappear from AirPlay and the Sonos App says "You don't have any AirPlay-compatible speakers." This surely can't be intended. I went out and purchased 2x Sonos Ones to use as surrounds and replaced my 2x Sonos Play:1s because Sonos stated that grouping AirPlay compatible speakers with non-AirPlay speakers would make the whole group AirPlay capable.
Hello. I’ve got an issue with Move - If I commence playback when all players are grouped together, it will not playback on my Move, but will play on all non Move speakers in the group If I commence playback on the Move, and then add all other players to that group, then all will play the source music as normal The non Move players (three of them) are all on a Sonosnet Boost wired connection. The Move is on 2G wi-fi (not using an extender) Anyone else having this issue, and an/or any suggestions for a remedy? Matt
No other service does this except for the sirius XM. I went down the troubleshooting path for wireless interference, but since no other service is effected, I believe it to be a Sirius XM / Sonos interface problem. Didn't have this problem until about a month ago. I have seen other older posts about this same issue. Has there been any resolve? Please help.
Hi - any help on this issue? I’ve seen a number of similar questions with but not sure how to best troubleshoot. I was in touch with Sonos support but haven’t heard back. Weirdly another phone on the same Sonos system, using a different Spotify account, is able to play without any problem. Diagnostics number is 1958733386. Thanks!
My new Sonos One SL drops off my controller, or stops functioning on the controller like as if it loses signal. It keeps playing with my Beam and Play 1 in the other room, but at times I can’t change the volume until it finds the system again on the app. Or like just now, I go to listen to music on the One SL and it’s not on the app, unlike my Beam or Play 1. They’re only in a room next to one another, and the room that the SL is in, does not have signal issues for any other devices like an Echo Dot, mobile phones, or laptops etc.All the devices are wireless. This is happening daily.
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