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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18819 Topics

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Sid-HarthaAvid Contributor I
asked in Ask a question

Sonos components vanishing from iOS app

So long time Sonos user. About 2 months ago I upgraded all my components to the newest versions. All seemed well for about 6 weeks. Everything seemed rock solid. Last two weeks components randomly seem to be disappearing from my system in the iOS app. They mostly disappear, sometimes reappear. If they don’t reappear I have to reboot the component, sometimes factor reset it. The totally weird thing is if music is playing on a component which it disappears the music carries on playing with issues. But I can no longer control the component because its vanished from the iOS app. Even weirder, the missing components on iOS do sometimes appear in the Mac app.My network system hasn’t changed for the past few years. LTE 5G router, wireless turned off, attached to Google Wifi Pro mesh system which is the only wifi supplier in the apartment.Anyone have any ideas what might be going on and how my future doesn’t involve setting aside a couple of hours each week to reboot/factory reset Sonos compne

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28 minutes ago
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Yeti BashTrending Lyricist I
posted in Home theater

Beam Gen 2 Popping/Crackling On Video Start/Stop

Hi all,I recently replaced my Beam Gen 1 with a Gen 2 and, since then, I have noticed a popping/crackling sound whenever I start and stop videos on my Apple TV. I observed this behavior in Netflix and Prime. This issue did not happen at all with my Gen 1, and all of the equipment and chords are the same. Equipment SettingsApple TV 4K, Model A1842Video > Format > 4K SDR Video > Match Content > Match Dynamic Range > On Video > Match Content > Match Frame Rate > On Audio Format > Change Format > Off Audio Format > Dolby Atmos > OnSony BRAVIA XR A80JAudio > Sound mode sync > On Audio > A/V sync > Auto Audio > eArc mode > Auto Audio > Digital audio out > Auto 1 Audio > Dolby Digital Plus output > Dolby Digital Plus Audio > Pass through mode > AutoHDMI Cables are High Wings 8K UHD - https://www.amazon.com/dp/B08KSY32VR Has anyone else experienced this type of issue with the Gen 2?Thanks,Kevin

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35 minutes ago
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Pz8675309Contributor I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

14
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41 minutes ago
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cdebelingContributor I
asked in Portable speakers

Sonos roam mute button is stuck on solid green

It's been a week since we could use our Roam. The mute button is stuck on solid green. 

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42 minutes ago
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jpp6469Contributor I
asked in Controllers and Music services

radio sur sonos

Problème sonos france inter

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1 hour ago
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MoBerg9Contributor I
asked in Portable speakers

Get -Livingroom not registered-

Hi. My sonos move just stoped. I did a resett, and now i get «livingroom not registered» Tried most tips i could find, but no can do. Sonos app do see my speaker, but it wont play.

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1 hour ago
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kalexContributor I
asked in Ask a question

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

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skullc
2 hours ago
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H0SK1NSContributor I
asked in Speakers

Sonos Amp and Sonos One very quiet

Hello there  I have a Sonos Amp and a number of Sonos Ones around the house. Whenever we play records in the house the volume on the Soho One is very quiet, relatively. By which I mean if you turn the volume way up it sounds fine, but then anything else played is super loud, and needs to be dialled back.  This happens across all speakers and there are no apparent issues with the setup, cables and connections are all fine. The record player is a Audi-technical and has never given me issues  Has anyone encountered this? Is this expected and just part of the setup, or is this something that with further investigations can be amended  Thanks in advance for any assistance  

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2 hours ago
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Jcoll21Contributor I
posted in Speakers

Era 300 front driver off in surround - topics being closed

Just wanting an update on this topic. I see requests for this are going on a year old and all topics relating to it are being closed for comments. Is this a feature that is being worked on? I recently bought 2 ERA 300’s and now debating returning them after finding this out. Like others have said I paid for 6 drivers and want to be able to use 6 drivers. Is there any updates on this concern that many customers seem to share?

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3 hours ago
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AntifonProdigy I
asked in Advanced setups

Setting static IP addresses

[To avoid any confusion: this is about static IP addresses, not reserved IP addresses!]Is it possible to set/unset static IP addresses within Sonos devices?The reason I ask is that I have just been checking in my router to see what internal IP addresses are currently in use, and I find that one of my Sonos devices out of a total of eleven has an IP address which is not within my DHCP range. It’s actually permanently on an IP address that I have (for many years) had statically assigned to another device.What I would like to do is to stop it from using that IP address, and get it to request an IP address via DHCP - in my assigned DHCP range - like the other ten devices do.Note that this device is one of four in my system that are connected via Ethernet to my network.[As above, this is the distinction between static and reserved IP addresses: To set a reserved IP address, you configure your router’s DHCP server to recognise a device’s MAC address and always give it a specific IP address w

39
K
3 hours ago
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JoshSydContributor I
asked in Speakers

Era 100 with Turntable humming

Hi everyone! I’m finding there are multiple solutions to this issue depending on the set up and turntable. Basically I have set up my Music Hall MMF-1.3 Turntable to my two Era 100 using line in connected to a RCA to AUX and I’m getting a massive humming noise.Changing the source level to the lowest does resolve the issue, however I’m too understand it should be at 10 for a turntable so I don’t think I’m getting the best out of it. The humming also returns on a low level if the volume is too high, I like to listen to my records quite loud.I feel like a grounding cable might help, but I don’t know where I could connect the other end too given the Era 100 doesn’t have anything to connect it to.  Things to note:The turntable has a built-in phono pre-amp the tone arm is aluminium  each speaker is 0.6m either side of the turntable  The turntable also sits under my TV All of the adapters for my entertainment unit sit underneath where my turntable sits connected to a power board I have a feel

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Schlumpf
4 hours ago
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coloradoburrContributor I
asked in Components and Architectural

Sonos does not satisfy.

I bought into Sonos, and am starting to regret it. It is slow on my phone, cuts out, and is always updating but not better. So, …. Sonos where are you going? Is this going to be worth the pain in the end? I can get speakers anywhere. Can you tell me why I should keep your stuff?You keep offering free shipping. Shipping really isn’t relevant - that tells me you’ve lost your way. I’ve spent over $1,000. Keep the shipping, make the app work. This isn’t a pair of socks.

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106rallye
4 hours ago
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alfonsi franckContributor I
asked in Controllers and Music services

SOnons coupe la fin des morceaux deezer

Bonjour,Cela n’est pas la première fois que je le signale  et votre indifférence est vraiment insupportable.Le systéme Sonos coupe systématiquement la fin des morceaux écouté depuis Deezer.je n’ai aucune coupure en début , aucune saccades, il ne s’agit pas de coupure wifi je suis en RJ45,  Ce sont juste les 10 dernières secondes de chaque morceaux qui sont coupées et juste après la coupupe le titre suivant commence. C’est insuportable Je vous arrête tout de suite avec vos réponses toutes faites, CE N’EST PAS un problème de connexion que ce soit bien claire !! donc remuez-vous et trouvez nous une solution !Vos équipements coutent tres chère la moindre des chose serait de nous aider et de nous proposer une solution.salutationsfranck

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5 hours ago
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RexstricklandContributor I
asked in Home theater

Connecting Sonos Ray with Denon AVR-S970H 5 ceiling speakers and sub

I just bought a Sonos Ray to compliment a newly purchased Denon AVR-S970H, five in ceiling speakers and a sub woofer.  I cannot figure out how to incorporate the newly bought Ray into my existing surround sound set-up.  I tried connecting the optical cord to the AVR, but both optical ports on the AVR are input, not output.I am not an audiophile, so I need some help.  Both Sonos and Denon CSR’s were not helpful.Can I connect the Ray to the AVR via HEOS or Wi-Fi?Any assistance would be appreciated.  Thank you!

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106rallye
6 hours ago
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Ralph999Contributor I
asked in Ask a question

Connection of Hearing Aids

This may not be directly related to the Sonos product but I am hoping one of the Sonos community has had the same issue and been able to resolve it.I have Oticon Minirite 1 hearing aids that use a streaming device to connect to the optical output on a TV to stream the audio from the TV to the hearing aids via bluetooth.I have an LG G3 TV and a Sonos Beam Gen 2 soundbar.If I connect the Beam Gen 2 via the eArc connection the TV locks out all other audio outputs (bluetooth and Optical). The result is I can’t have my hearing aid streamer and the soundbar connected at the same time.I have contacted LG and everything they recommended I try didn’t work. In the end they advised that this is how eArc works as it is the best audio output so all other outputs are disabled.I have an older LG that has Arc and if it is connected to a soundbar all other outputs still operate.Has anyone had the same experience and found a resolution?ThanksRegardsRalph

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6 hours ago
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SaigoContributor I
asked in Speakers

Sonos Era 100 not connecting to Sony PS-LX310BT Turntable via bluetooth

I recently bought two sonos era 100 speakers and no matter what I do neither one of them will connect to my sony PS-LX310BT turntable. I’ve had the turntable for awhile now and it has no problem connecting to other bluetooth speakers but they just won’t connect to my era 100 speakers.

5
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8 hours ago
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SoniceContributor I
asked in Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

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K
8 hours ago
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toddnuhferContributor I
posted in Controllers and Music services

upcoming software update for iOS

Hello, I have read that there is going to be a new iOS software update and I’m curious to know if the update will continue to allow different aged speakers work on the same platform or will we have a scenario like the original Sonos app and now Sonos two, depending on the age of the product will depend what application it will need to run on. I have many many Sonos speakers throughout my three level home and I already have to run 2 apps for all of my speakers and I do not intend to add one more dollar until I am sure I won’t run into this scenario again.  Thanks for any update as I did plan to add a few smaller speakers with microphone but if more are to marked obsolete then I am done with sonos.  Thanks

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buzz
9 hours ago
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bjcc54Contributor I
asked in Controllers and Music services

Sonos and Synology BeeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”.  Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?    

5
buzz
9 hours ago
sf64
sf64Contributor I
posted in Portable speakers

Feature Request: Allow limiting the max charge of battery-powered products.

Hiya! This is gonna be one heck of a first post for this forum. I’ve had a Sonos Roam for a while now, and I love the thing. Really, I do, or at least I did… then I started worrying. I had to RMA my first unit the year I got it, because the battery health had worn down so far during its usage cycle that it refused to start up anymore. For reference, this is what I experienced: The Roam refused to respond to the power/bluetooth sync button, media buttons, or microphone button. The Roam’s lights would not turn on, and the speaker would not connect to the local network. The speaker would let the power light fade on, sit a moment, then abruptly shut off entirely when at rest on its wireless charging pad. The speaker would not respond to the support rep’s “plug it in and leave it overnight” troubleshooting step. Later on in the day, I found that often times, the Roam and other battery-powered Sonos products relied on their batteries for things like keeping the internal clock running. When m

10
buzz
10 hours ago
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remmContributor I
asked in Speakers

Sonos Move and bluetooth

Is it posible to play music vía Bluetooth on 2 Sonos Move at the sane time? I don’t mean paires in stereo mode, but paired.

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16 hours ago
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christopher.murgatroydAvid Contributor I
asked in Components and Architectural

Connecting two external devices to Sonos Port

I have my turntable connected to a Sonos Port via the RCA input. I’d also like to hook up a CD player to the Port, is this possible and what would I need? Is there an adapter that would do this?Thanks in advance!

4
Schlumpf
17 hours ago
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JonnyFitzContributor I
asked in Speakers

Mobile device cannot connect to beam

Hi,Apologies if this has been asked before. I am a sonos owner for over 10 years and fairly familiar with the software issues however I have just made some changes to my network (same router) but I cannot get my products to connect. Network is 2.4ghz...WPA2. Every time i go through the wizard I get the mobile device cannot connect to beam, although I am stood right next to it. Any suggestions….driving me crazy. I am unable to reset anything as this is greyed out on the app. Thanks

3
Airgetlam
18 hours ago
User63453
User63453Avid Contributor I
asked in Controllers and Music services

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

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User63453
19 hours ago
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MurasgulAvid Contributor I
posted in Home theater

LG - sonos arc occasionally no sound

Hi everyone, so I still have an issue with my LG C2 in combination with my Sonos arc. The arc occasionally stops playing sound. Before it only happened after switching from HDMI source (with Dolby enabled ps5 or Xbox) back to an internal app like YouTube. Problem is solved by changing the sound source on the tv (hdmi to tv speaker to hdmi). But now I’m surprised that even when I watch a tv show on the internal app of the tv itself, it still happens occasionally. When I’m watching a tv show in stereo or 5.1, when the next episode is loaded after the one I was watching was finished , there is no sound. The same trick as before solves the issue. The HDMI inputs have never been turned on in this case. All my setting are correct. I use passthrough and eArc. I have read every topic here and Reddit but couldn’t find a solution. Sonos sends me to LG and LG tells me silly thing like turning of auto power sync etc. Doesn’t solve the issue. Anyone else having this problem? If not, I’m starting to

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M
19 hours ago
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