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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18798 Topics

J
Jcoll21Contributor I
posted in Speakers

Era 300 front driver off in surround - topics being closed

Just wanting an update on this topic. I see requests for this are going on a year old and all topics relating to it are being closed for comments. Is this a feature that is being worked on? I recently bought 2 ERA 300’s and now debating returning them after finding this out. Like others have said I paid for 6 drivers and want to be able to use 6 drivers. Is there any updates on this concern that many customers seem to share?

4
P
1 minute ago
M
Mikey67Contributor I
asked in Home theater

Beam to older aquos sharp 70” arc TV.

My tv is older but has hdmi1 arc connection.  I’m only getting stereo pcm from any source I watch. Hulu firetv apple.  Just tried optical hdmi connector.  Still same.  I was sure it was a tv setting issue but idk.  Help!!

18
Schlumpf
26 minutes ago
K
kamal953pContributor I
asked in Home theater

Not connecting to Tv

Hello,  I purchased Sonos speakers four months ago, and I've had this problem ever since. My Sonos Arc, Sub, and Era 300 surround speakers are connected to my wifi network, and I have a Samsung Q7 Series 4K UHD QLED LCD TV. My TV speakers are connected to receivers when I'm watching something, not to the Sonos speakers I made.I've made several attempts to connect to Living Speakers, but each time it disconnects immediately. In the interim, my HDMI is connected to my Apple TV.

2
jgatie
30 minutes ago
B
Benno.Contributor I
asked in Speakers

Grouping 4x era 100's

Hello,.I have a larger shed area that I have mounted 4x ERA100s, 1 in each corner. Is there a way to set these up so they are always grouped together. Currently I can only set up 2 and then i have to add/group the other 2 every time I turn the system on. Thank you.

3
jgatie
33 minutes ago
P
Pawalsh93Contributor I
asked in Home theater

TV connection Issue

I have had my Sonos Arc for a few years now and it has been perfect.  Today when I turned on my Tv I wasn’t getting any audio at all.  I unplugged both the Arc connection and the power for a few minutes and tried again, still nothing.  To make sure it wasn’t the speaker I tried playing music through the Sonos app.  Works great, but still not working with the TV as the source. It’s an LGCX tv.

3
Airgetlam
40 minutes ago
S
SeistoContributor I
asked in Home theater

Sonos Arc + Sub (Gen 3) Intermittent Muting

I recently dove in with a Sonos Arc + Sub (Gen 3). Since getting setup, I’ve had nothing but problems and while it sounds incredible and the functionality is excellent, it’s been a bit discouraging.  The latest issue - and biggest source of frustration - is that the system consistently mutes itself on and off at random times. I know it’s muting because the sound drops out entirely, the green lights on the Arc + Sub come on, and then after anywhere from 10 seconds a full minute the audio comes back. I run all of my video content through an NVIDIA SHIELD TV Pro, and this is where it happens. It hasn’t seemed to do this when streaming directly via apps on the TV, but ultimately I’m not sure if it’s an issue with the Arc, the eARC in my LG B9 OLED, or simply the HDMI cable. I’ve disabled CEC on the SHIELD TV in hopes this would solve it, but it’s still happening. Is the next step to replace the HDMI cable from the SHIELD TV to the TV? Any other thoughts? Thanks for any help or suggestions

5
Airgetlam
2 hours ago
I
ItaymelContributor I
asked in Speakers

Sonos era 300 wall mount free space

I have bought 2 sonos era 300 to sync with my sonos arc to be used as surround. I plan to put them on wall like in the photo. In the instruction it says there should be 20 cm from each side. On the right era 300, there is only 16 cm space from the wall picture. Will it effect the sound? 

1
Airgetlam
2 hours ago
S
SaigoContributor I
asked in Speakers

Sonos Era 100 not connecting to Sony PS-LX310BT Turntable via bluetooth

I recently bought two sonos era 100 speakers and no matter what I do neither one of them will connect to my sony PS-LX310BT turntable. I’ve had the turntable for awhile now and it has no problem connecting to other bluetooth speakers but they just won’t connect to my era 100 speakers.

1
Airgetlam
2 hours ago
S
SunshineinthemorningContributor I
posted in Portable speakers

Volume control using IOS app on iphone and ipad

Hi all - I just purchased a Move and pleased with the sound, but what I’m not too pleased about is the fact that it appears that I cannot control the volume of the Move when I play anything using the Sonos app. If I connect the phone to the Move with bluetooth I can indeed control the volume. Is it just me, or does anyone else have the issue that they can’t control the volume when using the IOS Sonos app? Appreciate any inputs as it’s very frustrating.

44
C
3 hours ago
S
SK_PLContributor I
asked in Ask a question

The Sonos app on iPhone doesn't detect the Sonos system (iOS 17.4.1).

Is there any issue with the Sonos app for users using iPhone 15 Pro with iOS version 17.4.1? The phone can't seem to find the system, whereas the iPad works fine and detects the system. Is this a problem with the app or the iOS version 17.4.1?

1
AjTrek1
4 hours ago
G
Gman1341Contributor I
asked in Components and Architectural

Connect a Sonos soundbar to a Sonos Amp and a Sonos Port

Hello, I have a client who is already in the Sonos system. He has a pool house with a TV and wants to add a soundbar. He would also like to play the TV to 2 speakers mounted on the pool house and possibly to the speakers around the pool. Not all the time but likes the option. I was going to suggest a Sonos soundbar for the TV. Then a Sonos amp for the 2 speakers on the pool house and a Sonos port to connect to the amp for the speakers/sub around the pool. Will this work? Can the TV audio going to the soundbar connect to the Sonos Amp and the Sonos Port through to the mesh network? Can you group and ungroup the speakers through the app?I would probably leave the pool house speakers and the pool speakers permanently grouped or bonded and add or subtract the TV soundbar when needed if possible. Let me know if this is possible and if I’m going in the right direction.Thanks

1
AjTrek1
4 hours ago
P
Pefler77Contributor I
asked in Controllers and Music services

YouSee musik virker delvist ikke

Vi har nu i et stykke tid oplevet, at man ikke kan søge i YouSee musik, og pga noget kan min hustru browse og afspille sine favoritter mens jeg kan slet ikke noget. Dette foregår kun i Sonos app, dvs. den almindelige YouSee musik app virker for os begge. Vi har tjekket status for YouSee musik tjeneste og den var grøn, så alt bør fungere. Vi har ligget af og på siden samt geninstalleret Sonos appen og hverken af disse har afhjulpet problemet. Der har nu været sådan i et par uger. Er det en, der har oplevet det samme? Mvh Petr Moderator edit:Google Translate- For a while now we have experienced that you cannot search in YouSee music, and for some reason my wife can browse and play her favorites while I can't do anything at all. This only takes place in the Sonos app, i.e. the regular YouSee music app works for both of us. We have checked the status of the YouSee music service and it was green, so everything should work. We have been on and off the site and reinstalled the Sonos app and n

3
P
4 hours ago
A
arslanelverAvid Contributor I
asked in Home theater

my sonos arc vs beam gen2 conundrum

I am enjoying my new setup with beam gen 2 , sub mini and 2 era 100’s as rears. It was a game changer for me after my 2.1 sony ht-mt500!  my living room isnt huge. It’s 4.37m x 3.48m. My tv is 55” but next year i am considering to get a lg 65” c4 (when the price drops significantly). I am happy with my setup but i kinda wonder if sonos arc would do a better job with a wider soundstage and more drivers? Is it worth it? It’s really hard to know unless i have both of them. Also i am quite aware a new arc2 or a better/higher version soundbar is on the horizon. I am not sure what to do. Anyone had a similar experience like me and had both or experienced both ? best

7
A
6 hours ago
S
SoundSeppContributor I
asked in Portable speakers

Marantz M-CR611 to Roam

How do I connect a Marantz M-CR611 to Sonos Roam?

7
S
6 hours ago
User63453
User63453Avid Contributor I
asked in Controllers and Music services

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

2
User63453
7 hours ago
L
lbspotsContributor I
asked in Ask a question

Sonos Beam with Samsung the Frame TV and Sonos One Speakers

I have two questions: I recently purchased a samsung the frame tv and have a Sonos beam sound bar. The sound bar is connected to the One Connect box and produces volume, but there is no way to control the volume using the Samsung remote. Can I change this?   I have two Sonos One speakers that are connected to my living room. I tried adding the beam to the same Sonos group, but I get an error that my app is not the right one. I’ve uninstalled the Sonos 1 and Sonos 2 apps about twenty times, and I cannot get the app to recognize the sonos beam at all?

1
jgatie
8 hours ago
B
burkehContributor I
asked in Speakers

SONOS Play:5 will not connect to network

Evey time I try to connect to my Play:5 on another network, I get all te way through until the last process, where I get the last message (see below).  We tried this on other wi-fi networks and get the same message.  All other Sonos connect without a problem.     

9
Airgetlam
8 hours ago
A
A.keremisContributor I
asked in Ask a question

IKEA Symfonisk- Spotify not in S2

Hi there, we bought an IKEA Symfonisk wall speaker and it looks and sounds great. However, neither myself (android) nor my wife (IOS) can find Spotify in S2. We rebooted everything, changed networks, reinstalled apps, but nothing. It is nowhere to be found in the list of services in S2. My wife managed to connect Spotify with the speaker once without S2. Only once however. My Spotify sees the speaker but cannot connect to it. Keeps flashing and saying connecting... Anyone with a similar challenge or experience to help? BestAnestis

1
Airgetlam
8 hours ago
D
dcwintonAvid Contributor III
asked in Controllers and Music services

How do I remove playlists and other sources from old accounts or services that are no longer active?

For reasons not relevant here I had to resubscribe to Qobuz with new account credentials.  Sonos is still showing playlists, albums, etc from the old account and the new account at the same time. Since I don’t remember which was on which account, I frequently start to play something from the old account and Sonos goes all algo agro on me.  “No can do” it seems to say.  Except it says it in far less poetic ways.  How do I get rid of all of those defunct sources from the old account? I would think that Sonos would just sync with the credentials it has NOW, and not show stuff from an account that is no longer active, but sadly it ain’t doing that. And, of course, I can’t go onto the Qobuz website and manually remove that stuff because, well, the account doesn’t exist any more.  

1
Mr. T
9 hours ago
S
Stormboy1866Contributor I
asked in Controllers and Music services

New releases not showing for You Tube Music

Hi. I use You Tube Music on Sonos and like scrolling through the 25 or 30 new albums on “New Releases” but for some reason about a week when I go to “New Releases” on Sonos it only shows one or two new albums. Does anyone know if this is a Sonos problem or a You Tube Music problem?  And more importantly how it can be fixed? I tried re-installing You Tube Music on Sonos but nothing changed. Thanks! 

1
controlav
10 hours ago
J
jehbmwContributor I
asked in Speakers

Shipping labels for recycling

I have 5 return labels for items I am sending for recycling. One label shows a weight of 0.9lb, so I know that is for the Bridge. However 2 of them are for items that are 8.33lbs and 2 are for items with 3.1lbs on them. The Play 3 weighs just under 6lbs. I just want to make sure I have the correct shipping labels on the correct items.

2
J
11 hours ago
C
CrannersContributor I
asked in Controllers and Music services

Lost Shazam playlist

Hi, my wife and I both play our Shazam tracks via our iPhones through our Sonos amps. For some reason a few weeks ago it started only listing and playing her Shazam tracks on my app. I have no idea why it has stopped accessing mine as the Shazam app has them listed correctly. It is really annoying as I can no longer just play them as a playlist, as I used to.  Any suggestions as to how to solve this would be much appreciated!

4
C
11 hours ago
V
valeriyContributor I
asked in Ask a question

Can't connect a Bluetooth Sub (Gen 3) to Sonos App

Recently I have purchased Sonos Sub (Gen 3) and my Sonos App can't connect with a Bluetooth  on the initial stage adding a new device in App. Give me to know how can I manage this error? 

3
C
11 hours ago
J
Jimbo16Contributor I
asked in Components and Architectural

Connect:Amp drops out, but only partially

Connect:Amp periodically drops out, BUT, because I can hear the same program playing through a Connect in another room, which is connected to the Connect:Amp through the SONOS network, I know there is nothing wrong with the internet connection. The Connect:Amp is connected to the router via an ethernet cable. My wired ethernet connection runs at 700+ Mb/s consistently.

8
J
11 hours ago
S
Stephen S 123Contributor I
asked in Controllers and Music services

Ghost tracks in Music

This appeared two years ago as Deleting ghosts from my Sonos Music Library but the answer doesn’t work for me.I use my iTunes music library as the source for the Sonos music library.  I regulary update the Sonos music library when the iTunes library changes.  ITunes imported an unrecognizable album and named the tracks: Track 01, Track 02, etc.  I used the iTunes Find Info to change the album name.  Everything went into Sonos including the ‘Track 01’ ‘Track 02’ song titles.  I then went into iTunes and used Find Info to manually enter the real Track names.  I used iTunes to delete the Track 01, Track 02 files and confirmed they were not in the iTunes Music folder.  Everything looks correct in iTunes AND the iTunes music folder.  I then reupdated the Sonos music library.  Now, for each song I have two selections: The track name I entered (correct) and the original Track 01 . . .  I can’t see how to remove the Track 01 . . . from the Sonos Library.  These don’t exist in the iTunes librar

2
S
12 hours ago
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