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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18777 Topics

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Nikhil_mContributor I
asked in Home theater

apple tv 4K says not available for ARC

I am trying to connect my Apple tv 4k latest generation to my VU TV already working with the sonos arc.Using the ARC HDMI port on the TV to connect with the sonos arc soundbar and the normal hdmi port to connect apple tv with the VU TV.Apple TV keeps saying haven’t received any response from the television.Will the normal HDMI support this connection, or need a ARC port also for connecting apple TV to sonos soundbar.Any response will be appreciated. ThanksNikhil

18
N
10 minutes ago
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MurasgulAvid Contributor I
asked in Home theater

Bad dolby performance after 16./16.1.1

Anyone else noticing significant difference in Dolby atmos performance since the update 16.1/16.1.1? Before the updates I had amazing sound isolation and sound placement, now everything seems less located at a certain point. I watched gravity (Dolby) and im westen nichts neues on netflix. Before I was so satisfied with the sound but now I can’t follow the objects and sounds moving around me… so disappointing. Also did the Dolby demos on my Xbox. Before I could clearly hear the ball moving behind my head, now not anymore. I didn’t change the location of my speakers. Did true play again but doesn’t change. Before I used to switch off true play and even than it was just amazing. Sonos engineers really give me a headache. I’m really regretting not going for the Samsung soundbar ughhhhhhh

2
M
11 minutes ago
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TwincamanAvid Contributor I
posted in Controllers and Music services

SiriusXM not playing

Why is there so much trouble connecting with SiriusXM lately?

22
F
31 minutes ago
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editgodlasTrending Lyricist I
posted in Speakers

Speakers still cutting out....

So for some reason my last post was closed without a resolution:So I am following up here: Ok so here’s a delayed brief update on my deleted post above…I replaced my home router and extender with a new ASUS mesh router and then spent 4 hours getting all my Sonos devices onto the new network (despite I having the same name and password as the previous one, all my other devices in my house joined seamlessly). Like before the main soundbar was connected via Ethernet the system continued to cut out intermittently and a few days later unfortunately the new mesh extender I had just purchased died and I had to return to the manufacturer and get a replacement. When the replacement mesh router arrived I set them up again and spent another 4 hours trying to get my Sonos to connect to the network (with the new router). The system seemed to be behaving well and the sound did not drop out but this time the sub woofer in my living room was not playing any audio despite saying it was successfully con

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E
33 minutes ago
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MurasgulAvid Contributor I
posted in Home theater

Sonos Era 300 placement in surround set specificly for my room

Hi there community. So recently I bought the arc, sub mini and two era 300 speakers. I was wondering about the following two: -Did I place the era 300s in the best way possible for my room? They are facing forward and not in an angle towards the seating position which is in the middle of the couch. Not sure if I should turn them inwards towards the seating area.-When I sit in the middle of the couch, often I realize that the right speaker is somehow louder than the left one. Support did analyse a diagnostics report but couldn’t find anything. My theory is that it’s because it’s next to the window, sounds bounces back. Trueplay tuning on/off doesn’t matter. I have the surround sound in the app set to 8. Any tips for this? The speakers are far enough from the wall behind and also the sides have enough room according to what is advised in the manual, so that’s not it :)  -any tips for wall mounting is also welcome :) Check out the pics of my room :)

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34 minutes ago
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Kjell_RuneContributor II
asked in Home theater

samsung tv change to internal speakers

My Samsung Frame (mod QE65LS03RAUXXC, Firmware v. T-MSMDEUC-1420.0) have recently startet to use internal speakers instead of my Sonos Arc. To get the sound through the Arc I have to go to "Input Signal Plus" on the Samsung TV and enable or disable (doesn't matter  which order) a couple of times, and then sound flows through the Arc as normal.. That is until next time I power on the TV. The Arc is connected to eArc HDMI 3 on the Samsung one connect.I’m running ver 16.1.1 78152020 on the Arc.Anyone else encountering this problem?

4
K
34 minutes ago
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ChisWallyContributor I
asked in Controllers and Music services

Sonos app "cannot find" songs in iTunes playlist, but can in Artist folder

I’ve seen similar posts with this issue, but cannot find a resolution to mine.  I have iTunes library stored on desktop PC, with the entire library synced to DS220+ NAS via Synology Drive. The synced folder on the NAS is what my Sonos app is synced to for my music library. All the songs appear as they should, and playback no problem. However, when I go to the Imported Playlists folder in the Sonos library to access my iTunes playlists, some of the songs show as the file name: “Artist - Title.mp3”, and won’t playback as Sonos app shows error message:  “Unable to play (Song file name/location), cannot be found”. But the song appears and plays normal when going through the Artist folder and the file name doesn’t show with the .mp3 extension like it does in the playlist error.This obviously appears to be some issue with the playlist file iTunes is generating, but I don’t know what it could be...since the playlists sync fine and some of the songs will appear/playback as normal, but som disp

2
C
52 minutes ago
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jehbmwContributor I
asked in Ask a question

Shipping labels for recycling

I have 5 return labels for items I am sending for recycling. One label shows a weight of 0.9lb, so I know that is for the Bridge. However 2 of them are for items that are 8.33lbs and 2 are for items with 3.1lbs on them. The Play 3 weighs just under 6lbs. I just want to make sure I have the correct shipping labels on the correct items.

0
J
1 hour ago
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yolonirContributor I
asked in Speakers

Move 2 left tweeter not working

Hey everyone I have an issue with my Sonos Move 2 speakerAs said in the title, my left tweeter suddenly stopped working. I tested via audio sample with distinct left/right channel changes, confirmed it myself laterSpeaker is currently running latest updateSystem version - 16.1.1 (build 78152020)Sonos OS - S2Even though you can’t hear it much due to main speaker being still in tact, tbh I’m devastated, I only bought it in FebruaryAnother problem is that I bought it abroad, there are no official Sonos representatives in Georgia, so I have no idea where can I go for potential repairsMy questions to community:​​​​​​​Have anyone experienced the same issue? If so, did you fix it? How can I 100% confirm that this is a hardware issue?

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Y
1 hour ago
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Mikey67Contributor I
asked in Home theater

Beam to older aquos sharp 70” arc TV.

My tv is older but has hdmi1 arc connection.  I’m only getting stereo pcm from any source I watch. Hulu firetv apple.  Just tried optical hdmi connector.  Still same.  I was sure it was a tv setting issue but idk.  Help!!

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Schlumpf
1 hour ago
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NotillocContributor I
asked in Speakers

When Speakers are grouped there's a long delay when adjusting volume and changing songs

Like the title says… When I am using just one of my sonos speakers everything works great and is snappy. When I group my speakers there’s a very long delay when playing a song, skipping a song, or turning up the volume. Everything is still synced, so I’m not having issues like I’ve seen other people have with delay issues. Everything just takes 5 to 10 or more seconds to respond. I have a sonos move and a sonos play 1. This all started when I added the older play 1 to the system. Individually they both work great. My internet is 1 gig and I have a nice modem and mesh network in my home. I restarted my modem and mesh network this morning, before that gets recommended haha. Also, I’m using Tidal. Thanks for any help.

0
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1 hour ago
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Guzica469Contributor I
asked in Components and Architectural

How to Connect External Devices to New Sonos System??

I have totally dove into the Sonos World and so far I love it. Im an older guy who still loves his collection of Vinyl, CDs and Yes, even Cassettes. Can I connect these items seamlessly ??  I do have the Port, Era, 300 and Sub. What else do I need?? Can I buy a separate AVR/Amplifier and connect them to the port, (and then I can even use the AM/FM radio stations)??  Or do I buy a switching device and then select which device I want to play?? This wireless stuff is kinda confusing … I have even been thinking of paying someone to hook it all up correctly. I can buy the stuff myself and let them do the hard stuff…  Thanks for ANY advice !!!

2
buzz
2 hours ago
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Roscar71Contributor I
asked in Speakers

Cambridge cnx v2 e Sonos Beam

Hi, Can I connect the streamer directly to the Sonos Beam to listen to music?

0
R
2 hours ago
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KirstySavContributor I
asked in Speakers

Era100 not registering

I've just bought an Era100, showing in the Sonos app as not registered, tried to register lots of times,  uninstall the app, restarted router and phone but it still shows the spanner and says problem with app. Getting extremely frustrated. Can't group other speakers to it.

3
K
3 hours ago
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francic46Contributor I
asked in Controllers and Music services

Same Sonos app with my account on two phones

It’s a couple months that I can’t use Sonos on my iPhone and my wife’s one. Before I could use the app on my phone, listen to music with Spotify and control the same song on my wife’s phone. My wife could use the same app on her phone, without any problem. Now, if both apps are installed on both phones, I have ‘no connection to Sonos’, then follow the procedure using bluetooth and position, but at last I have no connection at all. If I deinstall the app on one phone, the app on the other one is working again. I hope I explained what happens. Is anybody able to help me? Thanks

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AjTrek1
3 hours ago
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Reeves HouseContributor I
asked in Controllers and Music services

I used to be able stream my playlist from my phone

I use to be able to stream the playlist on my phone through my house system (Amp) and the Sonos app.  Not sure if an update eliminated it or not, but I can not stream the playlist that are on my phone anymore.  Is it just me and I need to do something different / new or has that been eliminated?

3
controlav
4 hours ago
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dmoran15Contributor I
asked in Home theater

Sonos Beam Gen1 and eARC with TCL 55P638K

Hi, I just changed my Sonos Beam from a Samsung TV ( sorry forget the model ) where the Beam worked seamlessly in that I could use Alexa to adjust volume on the TV etc. I moved the Beam to another property on a TCL 55P638K that has eARC. When I connect in the HDMI cable to the eARC port on the TV and then into the Beam and try to do the setup in the app it is telling me it doesn’t see a connection to an eARC port. I did a full reset of the Beam a couple of times and have also tried a Firestick in the eARC port and it is at least showing the pic and TV sound. The cable is the same cable I was using at the other property so I suspect it is not a cable issue although I do need to validate that. That said I’m fairly certain that is not the issue as I literally moved from one location to the other. Any suggestions welcome before I purchase the optical cable to HDMI adaptor and try that method ?Thanks,Dave. 

2
D
4 hours ago
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valeriyContributor I
asked in Ask a question

Can't connect a Bluetooth Sub (Gen 3) to Sonos App

Recently I have purchased Sonos Sub (Gen 3) and my Sonos App can't connect with a Bluetooth  on the initial stage adding a new device in App. Give me to know how can I manage this error? 

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Airgetlam
4 hours ago
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InnesContributor I
asked in Controllers and Music services

Laggy controller

Anybody else experiencing laggy performance on the S2? Mine’s horrible, volume control takes an age to adjust and going back the app after songs have played, it takes forever for the song that’s playing to update on the app.  I’ve had Sonos gear for the past 10 years and honestly long for the days when everything just used to work… 😢

6
Airgetlam
4 hours ago
User63453
User63453Avid Contributor I
asked in Controllers and Music services

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

1
Sotiris C.
5 hours ago
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Pz8675309Contributor I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

0
P
6 hours ago
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AntifonProdigy I
asked in Advanced setups

Setting static IP addresses

[To avoid any confusion: this is about static IP addresses, not reserved IP addresses!]Is it possible to set/unset static IP addresses within Sonos devices?The reason I ask is that I have just been checking in my router to see what internal IP addresses are currently in use, and I find that one of my Sonos devices out of a total of eleven has an IP address which is not within my DHCP range. It’s actually permanently on an IP address that I have (for many years) had statically assigned to another device.What I would like to do is to stop it from using that IP address, and get it to request an IP address via DHCP - in my assigned DHCP range - like the other ten devices do.Note that this device is one of four in my system that are connected via Ethernet to my network.[As above, this is the distinction between static and reserved IP addresses: To set a reserved IP address, you configure your router’s DHCP server to recognise a device’s MAC address and always give it a specific IP address w

29
K
6 hours ago
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PierjeanContributor I
asked in Controllers and Music services

Play 3 perte du wifi un fois connecté

BonjourVoilà mon problème Sur mon Play 3. Je n’ai pas trouvé de réponse. Play 3 configuré en Wifi à partir d’une box fibre Orange et un répéteur wifi. la configuration du Play 3 se fait sans problème je me connecte à partir de l’app S2 sans problème sur le Play 3 pour faire des recherches et lancer de la musique. le problème une fois la musique en cours message « connexion impossible remédions à ceci…. »j’ai suivi le re-configuration mais toujours même problème. j’ai déplacé le Play 3 plus près de la box orange toujours même problème. Sur l’app j’ai supprimé le Play et refais l’installation complète, toujours même problème. une fois la musique en route perte de la connexion et impossible de reconnecter le Play 3. seule possibilité pour arrêter la musique est le bouton pause sur le play 3. j’en suis arrivé à me dire que je vais changer mon plat 3 par une autre marque. Quelqu’un a t il déjà rencontré se problème ?une solution ?cdtJean-Pierre Moderator edit:Google Translate-Good morningTh

1
Sotiris C.
7 hours ago
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steveathanasContributor I
asked in Controllers and Music services

Sonos App Issues

Is anyone else having an issue yesterday and today? For both my wife and I when we load up the Sonos app on our iPhones (15 pro), the app is extraordinarily slow to show any recent listening history, and if you go to the gear tab, system is greyed out. I tried to attach a screenshot, but it didn’t work for some reason.Then I try to play something from Apple Music, and it just… doesn’t play. We have an Arc + 2 Era 300s and a Sub in one room, another room with a Move 1, and two other rooms with One SLs.So, what does work? I can use the Sonos app on my Windows computer and it works just fine (so far as I can tell) as all speakers can play in sync. I can also ask one of the speakers to do smarthome stuff with Alexa, and that works (lights on/off, etc.) but when I ask it to play music, it says the name of the song I asked for.. but doesn’t play it. Audio out of HDMI on the TV also works.I’ve rebooted my router, restarted both phones… and nothing.Grateful for any suggestions. 

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Corry P
8 hours ago
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FixMyTVAudioContributor I
asked in Home theater

Sonos AMP no longer working with Samsung Frame TV (2022)

My Samsung Frame TV is suddenly no longer able to play audio through my Sonos AMP connected via HDMI ARC. It was working fine yesterday and had worked largely without issue for ~2 years.I have a Samsung Frame TV (2022) with the following details:Model Code: QN65LS03BDFXZA Software Version: T-PTMAKUC-1622.4, BT - SI have a Sonos AMP with this info:Sonos OS: S2 Version: 16.1.1 (build 78152020) Hardware Version: 1.24.1.17-1.2I have the Sonos AMP connected to the Samsung TV’s HDMI ARC port (HDMI 3) and have been able to play audio from the TV and a connected Apple TV device without issue for almost 2 years. It was working fine yesterday. Today the TV is no longer recognizing the Sonos AMP as an audio output option and I am limited to the built-in TV Speakers.From the Sonos App on my phone, if I go to the AMP and click on TV Setup, then click Continue, then click Connected to ARC, then click Test connection, I get an error of “CEC not connected.” In troubleshooting, I have noticed that if I

3
Corry P
8 hours ago
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