Advanced & troubleshooting
This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.
Hi all I'm posting here as a final hope. I have a set up of:1 x boost1 x beam4 x play:11 x play:32 x One SL1 x One1 x Sub I moved into my current house in January, moving in with most of the speakers and adding the 2 One SLs.The house isn't massive, but it is old. And has a mixture of walls between rooms that vary from a single bricks thickness to an absurdly thick 20 inches (of brick and stone. Like I said...old house!) Due to the walls the house kills WIFI. I have cable broadband with download speeds of up to 220mbs if within a few feet of the router. However if you move to the adjoining room (beyond one of the 20 inch walls) you'll be lucky to even pick up the WiFi, not least achieve any respectable download speeds. So I've installed a netgear orbi mesh, with 3 access points in the 'dead zones'. WiFi now works perfectly well, as does the 2 hue hubs I have (1 hub for each floor, every room in the house is equipped with hue). I also have ring door bell and a couple of their cameras t
Background:Family Room: AMP w/Sonos ONE (pair as surrounds)Backyard: Connect(gen2)Asus RT-AX82U/AX5400 RouterAfter installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-5 seconds and then the system dissapears.I've gone in and adjusted the router settings as recommended in various help sections, turned off the auto-priority/QoS settings in the router, updated the channel to Ch6 within the 2.4 channel, did the whole direct plug ethernet cord into the amp, and ONE speaker to update the wifi information directly as recommended. Also rebooted all sonos products.The only thing working right now is the family room because it feeds audio in from the TV.Any recommendations or links would be helpful...spent the last few days becoming a fake fix-it dude. Thanks!
So I have a playbar hooked to my television. I often want to have TV audio on other speakers in my house, e.g. listening to the football game while i'm out on the patio. I'm having frequent audio dropouts for a fraction of a second, occurring every couple of seconds. The audio on the playbar continues uninterrupted, but there are dropouts on the other speakers. I'm assuming this is probably a network interference issue. I have tried both Wifi and boost setup, changed the compression settings, tried all the different channel settings and can't get it to stop. I am not having any issues with playback from other sources, including audio from a line-in to a connect amp when played throughout the house. It's just the audio from the playbar. Not necessarily expecting anyone to know exactly what my problem is, but I don't even know what to troubleshoot next once i've tried all the things i mentioned above thanks
Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th ofNovember, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).I have tried to factory reset the speakers and reconfigure them but without success.I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.
My kitchen is a wifi blackspot and so I have used a TP-LINK AV200 power-line adaptor to extend the range of my wifi to that room. So I in effect have two wifi access points (for present purposes, lets call them HomeNet and HomeNet-TPL). My kitchen is the room we use the most and the Sonos Play 5 we have there connects to HomeNet-TPL. At least, I assume it does since they are next to each other and HomeNet doesn’t normally reach the kitchen. The Sonos Bridge connects by Ethernet cable to the Homenet Router. The problem is that my iPhone App doesn’t always find my Sonos Network when it connects to HomeNet-TPL (as it normally does when I am in the kitchen) and so I cannot control Sonos. I normally fix this by walking towards the HomeNet Router and then when my iPhone connects to that part of my network it then finds Sonos. However, this is an intermitted problem. Sometimes, my iPhone app does succeed in finding Sonos when it connects to HomeNet-TPL. Any ideas to avoid this anno
rest of my system works okay, but when try to access any radio station over the last few days keep getting there was a problem connecting to TuneIn Error log below Monday, June 24, 2013 - 8:07 AM Greenwich Mean Time : Dublin, London Unable to play 'Absolute Radio' - the connection to TuneIn was lost. Monday, June 24, 2013 - 8:15 AM Greenwich Mean Time : Dublin, London Unable to browse music - there was a problem connecting to TuneIn. Tuesday, June 25, 2013 - 10:22 AM Greenwich Mean Time : Dublin, London Unable to browse music - there was a problem connecting to TuneIn. Wednesday, June 26, 2013 - 12:03 PM Greenwich Mean Time : Dublin, London Unable to browse music - there was a problem connecting to TuneIn.
Cannot add a music folder so cannot play any music....nice product. Error message says: "Reason: The computer "XXXXXXXX" cannot be found. I have a Microsoft Surface Pro 3. When I orginally installed Sonos after purchasing my Surface, Sonos worked great. Then a few days later when I tried to play music I got an error saying "XXXXXX folder cannot be found". So I went into my Settings/Music Library, deleted the path, and added again. Then got the error message "Sonos was unable to add the music folder XXXXXX folder cannot be found". My diagnostics #: 4360058.
After years of resistance, I now have a TV in the patio dedicated to music videos, to be played there and streamed to other Sonos zones indoors. I am seeing the group break up often, even where all the concerned Sonos units have solid green signal strengths back to Boost. Line is set to uncompressed; both compressed and the choosing the Airplay device trick does not seem to work; the latter does not fix the lip sync problem caused by the former. The TV is connected to a Connect in the patio, which is used to initiate a group with the 2 other zones indoors, which are also closer to the Boost than the patio Connect. Often, and usually when I choose to change the video being played, these two drop while remaining as a group, leaving the patio Connect playing on its own. When I add the Connect back to these groups, play resumes on all three zones, and, I suspect, in a more stable manner. Any ideas as to solutions? If I wanted to wire an ethernet cable from the Patio to the router what
Hi, I have a TV surround setup with Playbase, 2 x Play:1 and a Sub which has been working perfectly fine for 3 weeks. A couple of days ago the Playbase lost the WiFi-connection; TV sound through optical still works but the surround sound is lost since the Playbar cannot find the other speakers. I've tried rebooting the Playbar several times, and I've rebooted the router, without success. When I removed the Play:1's and the Sub from TV-setup they all popped up as standalone units in the Sonos app, so they are fine. If I wire the Playbar to the router directly with a cable the surround is re-established so I'm pretty sure something's wrong with the WiFi connection. Any ideas how to solve this? Best regards Martin Hallberg
I'd like to see the ability to disable SonosNet and use only wired ethernet, where appropriate. We've had some issues putting a zoneplayer in the equipment room, where there is very strong Zigbee and Wi-Fi Signal strength. We've had to place the zoneplayers in remote rooms and feed the line level audio back to the head end via baluns over Cat5. If those Zoneplayers could have the SonosNet disabled, we could just use ethernet, if a remotely-located bridge could convert sonosnet and transmit over the ethernet network , so long as that bridge was hardwired on the network.
Yet again the wonderfully robust and user friendly software messes up my day. The Sonos software and update process is a piece of junk, there’s imply no way it should behave as it is, the lack of attention to detail is astonishing.The hoops we have to jump through to get something working is absurd.Of course to complain means I’ll get asked lots of questions, I’ll be asked to unplug this and that, connect this or that to something else with a piece of cable and so on and so forth, all the burden is on the customer.I tried to update because the PS controller software insists that I update, yet it always fails. If I try the same update from my iPhone, again it fails.The iPhone fails (I think) because the controller is “not S2 compatible” whatever that means. The PC software is not S2 yet that also fails and the error code I get varies each time.e.g. “Error code 30: BRIDGE” or “Error code 1002: BRIDGE”.If these error codes mean something then why not pull down the message text and display
I have a sonos bridge and 2 sonos 1. Every now an then the music stops playing and when I look in the sonos app it can only find one of my players. I connect the other one and group them again. I start the music and 5 min. later the music stops again. I have tried to reboot everything - the players, the bridge, my router, my modem - everything. It is also happening with only one of the players playing. It used to work fine, but has changed to this overnight. I have tried to change my Sonos to channel 11 and router to channel 1, moved my bridge away from my router. But it din't help. What to do?
Hey folks, Pretty sure I've tried everything here but thought I'd give it a whirl. I've owned a Play 5 and Playbar (both in separate rooms) for about 6 weeks. They've worked perfectly wirelessly and been great. Yesterday my Play 5 stopped showing up on the network and isn't working on the wireless network. These are the things I've tried: [b]- Moving closer to the router - Nothing - Setting up again through different controllers - Nothing - Resetting the Play 5 and set up wirelessly - Nothing - Resetting the Play 5 and setting up using the Ethernet - works, but when you try to set it up on the wireless (1 ft from the router - Nothing) - Tried resetting my router - nothing[/b] It's also worth noting that the entire time my playbar works across the wireless with no problem at all. Is it just that my Play 5 wireless needs to be returned? Thanks, Alf
I have for example artists named Blue Knights. In my itunes library I show three albums for a total of 21 songs. When I bring up the sonos app on my macbook pro, and load music library, it only show one of these albums that has five songs. I've gone to manage settings, and updated music library now about five times .... still same results. I've gone to music library settings, removed the library, and added it again .. three times ... still same results. I checked the rest of the artists that are listed in Sonos, and it seems to be missing about 12 other artists and songs of those artists that I have in my itunes library. Considering giving up on Sonos and returning play5 and bridge to retailer. Anyone interesting in buying this system from me. Previously I asked a question of why when I shut off my macbook pro the music still plays, and never received a response from sonos. This type of support and product doesn't seem to be worth the monies.
Hello,I am having an issue playing Spotify through my Sonos app. I keep getting an error message saying "Unable to play (song) the connection to Spotify was lost." After spending some time searching for a solution online, it became apparent that this is a widespread problem with no definitive solution. Nevertheless, I am determined to find an answer.Additional information:• Diagnostic: 2024196285• Internet connection is stable.• Issue just occured today during playback. Sonos system was installed a few weeks ago, and everything was working fine until today.• Spotify app works fine by itself, and I can play Sonos Radio through the speakers. The issue only seems to be when I try to play Spotify through Sonos.• I have tried powering the Sonos amps off and on. No fix.• I have removed my Spotify account in the Sonos app, and then reconnected it. No fix.• I have tried clearing my queue in the Sonos app. No fix.• I checked for updates on both apps after the problem occured. No update for Spot
I can't add anything to my queue on mobile or desktop with the new 8.1 update regardless of what service I use. Basically, trying to roll out cool stuff for new Sonos users broke a reliable Sono 3 I've loved for years. This is really infuriating as a long time user and am just looking for it to be resolved as soon as humanly possible so I can get back to my jams
After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.
Just got my hands on the new Roam today and can’t get it to charge. its plugged in with cable provided, solid orange light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up. any ideas what to do here, very frustrated with this problem. thanks in advance for any advice. Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.
I recently bought a new wifi router/access point an ASUS RT-AC88U Once I switched over to it I found that I had sporadic access to my Sonos speakers (Play 3, Playbar + Sub). Sometimes I could connect to the speakers, sometimes I couldn't. When I could connect I'd sometimes be able to see all the rooms and other times only 1. I played with a bunch of wifi settings and finally tracked down the culprit. Wireless menu >> Professional Tab >> Airtime Fairness This setting is enabled by default. When I disabled it my access to my Sonos was restored to it's former fully functioning glory.
When listening to BBC Radio 5, when a commentary starts I get a message that due to rights restrictions I cannot listen to this item. If i then move off of that station for a moment and then come back to BBC Radio 5 live the commentary plays fine. So it seems I somehow have to "reset" my stream. I am in the UK and am sure that these are not matches to which there really is a rights restriction as demonstrated by the fact that i can listen to them after this reset. Any help appreciated - thank you
I’ve been using Sonos with Spotify for many years now, and have always been able to play different songs in different rooms without any problems.However, after receiving and setting up my Roam earlier today, this is no longer the case… :-(Every time I try to start playing one song in one room, and then start another in another room, the first room stops playing, and the Sonos App (S2) says the following:«Playback stopped in XXX. The Spotify account is beeing used elsewhere» (May not be 100% correct, as it is loosely translated from norwegian, but anyway)And yes, before anyone suggest the limitations related to Alexa/Google etc; this is using the native Sonos App only. No Spotify Connect involved either ;-)If there has been made any changes to the terms and conditions, and/or how the integration with Spotify (and other services) works, and this is the case, I cannot recall being «warned» about this.The ability to play different content in different rooms with one (1) Spotify-account has
This has been happening regularly over the past month. I can play music stored on my iPad, can access Radio by Tunein but cannot get access to Spotify....very frustrating. can you help. I have tried everything I can on this side, powered off the various units, but to no avail. I have submitted a diagnostics ( even though it says don't unless you are instructed to by a sonos support team member) number is 7135487. I also note there is no phone support over the weekend ?? why ? this is when most people have time to correct these items, but sales is available ?? Appreciate your help ASAP
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