Advanced & troubleshooting
This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.
I can control the volume using my Android app fine. When I press the volume button on the Playbase directly however, it only adjust the volume for the Playbase itself, not the Play 1 remote speakers. Used to work until I moved system to a different house.
I have been forced to update my Sonos app but it keeps showing error code 800. I have tried every way to reset it but it’s unsuccessful. Now my S2 controller just can’t control my Sonos anymore. Is there anything that I can do? Can I simply reset the ownership of my system and re-set it up again? I’m totally lost…….. Thanks.
AAC-LC in .m4a containers created by the Voice Memos app fail to play via Android "On This Mobile Device" or SMB1/2 Media Library
Recently discovered this little snag:My mother has been recording books for our children using Voice Memos on her iPhone and emailing them to us. We’ve been playing them using AirPlay from our iPad, but wanted more flexibility so tried to a) Put them in our NAS-based SMB2 library and b) Play them from Android devices using the Sonos app (we use an iPad for FaceTime but both parents’ personal phones are Android).What we’ve found is that .m4a files produced by Voice Memos fail to play using the Sonos App, reporting “Unable to play ‘Title’ - the song is not encoded correctly.” This is true both playing from “On This Mobile Device” on Android or from the Music Library share.I’ve reproduced this with several test recordings on multiple iOS devices on iOS 15.x.Salient ffprobe output:ffprobe version 2022-06-30-git-03b2ed9a50-essentials_build-www.gyan.dev Copyright (c) 2007-2022 the FFmpeg developers built with gcc 12.1.0 (Rev2, Built by MSYS2 project) configuration: --enable-gpl --enable-ve
Forgive me if this has been asked many times before, just couldn't find a thread with my requirements. I'm about to receive my 2nd Five to form a stereo pair.I currently use Roon via an endpoint and Dragonfly Cobalt DAC to aux line-in. I find I get better sound quality this way over using Tidal/Qobuz through the Sonos app or Tidal Connect.I do watch movies and want to simplify my current mess of HomePods and Apple TV but don't want a soundbar. I plan to use the Fives in stereo and will likely use a DAC from TV to aux line-in on one of the Fives. TV watching is not my priority so sound quality isn't important.As I use Roon as per above, can I use both aux line-ins (not at the same time), if so will they play out of both speakers? Thanks in advance
We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise.We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work.This happens whether it’s on Bluetooth or wifi. Other problems include not being able to turn it off, and the buttons sporadically not working at all.We spent 45 minutes on hold to CS, and then 2.5 hours chatting with a very nice but ultimately unhelpful technician who remote-accessed our router settings and tried everything he could to get it working. This resulted in us having no internet…. because he changed our router to modem mode, which meant nothing else connec
Hi Everyone,I have a Sonos Move product that I often move around off the charging base. I’ve found that if I take it off a charger, stop playing media for 45min to an hour, maybe more, when I go back into the app on my phone OR attempt to play music through the Sonos app on my computer, the app will show the music being played but the device doesn’t play. Further, full comms seem to be there with the Sonos unit as I can view the device battery, make changes, etc. I reached out through social and was connected to Sonos’ external marketing team, then my message was passed to someone in Product, but I have not heard anything further. I’ve uploaded a quick video I was going to share with the product team, but never heard back. Here’s a link to the unlisted YT video (Sorry for sounding congested, finally caught the ‘Vid).Any help insights would be appreciated.
Diagnostic Submission 1715958179 I recently came across the error ‘Music Files Not Available’ with the sub text:[Network Path] is no longer available. The device where the music files are stored maynot be powered on, or the path may have changed.Go to Settings > System > Music Library > Music Library Setup tocheck the pathI know the path is perfectly fine as I can browse the files via my computer and the files play if I select them via Apple Music. I have rebooted my router, Sonos Controller is up to date, I’ve turned file sharing off and on again, deleted the music library from the settings and added it again, number of tracks <15k.So I have tried all I can think of with no success.
Hoping someone can help (I’ve tried Sonos Support but couldn’t connect through to a live person)… My Sonos Roam has stopped charging entirely. I’ve tried different chargers - the same charger is still powering other devices, so that doesn’t seem to be the issue. I’ve also tried holding down the button at the back, holding down the play/pause button and pushing on the button at the back. It is making no sounds/ no lights etc (I figure because it is out of charge? maybe?). I don’t seem to have anyway to get it to work! Ideas/suggestions would be very welcome! Thanks :-)
Diagnostic code 906861728Getting really sick of this issue. SiriusXM channels play for 15 seconds and then error out. Today’s message is Unable to play - it is encoded using an unsupported digital rights management system. 15 Sonos speakers in my house..thousands of dollars...and I can’t play music.
Did anyone had totally dismal experience while trying to return the Sonos Product. I bought Arc and Sub. Immediately after getting them, I have been trying to return them but in vain. No response on chat, email. Phone wait is pathetic. One day it said 115 min. Today it said 25 mins, but am holding line from 40 mins. Is someone at Sonos listening? Why are you claiming 45 days return policy if none exists? If someone has been successful in returning or working it out with Sonos, please provide guidance. Emails and chat have not helped so far. Online I am not able to generate RMA - it says product not eligible for return policy. I don’t understand why it says that, as its bought just a week back.any help or guidance is appreciated.
I’ve had a new Panasonic TV for two weeks. Connected to Arc via eARC using certified HDMI cables. The Sonos room comprises the Arc, wired to router, a Sub (wireless) and two wireless play 1s. There is an annoying issue where the audio drops on the Arc for about five to ten seconds intermittently. It happens once per day, though for the first time it happened twice yesterday, within 30 mins of each other. This is mostly when watching live TV. As it is only once per day, it is quite hard to replicate and test on orther sources (apps on TV, NVidia etc.).This issue did not happen on the replaced TV; one of the reasons for the new TV was to utilise eARC.Any ideas? If a Sonos tech is available, the diag is 808361536.
I have noticed that can group rooms from the Sonos app. Are you only able to set an alarm for one speaker or can you group speakers for certain time periods (morning wake-ups in multi rooms) I want to wake up with music in several rooms on weekdays, but in afternoon my need for playing music is different and then I need to re-group. setting them individually does work as it is out of sync
From searching I’ve found this mentioned before but unfortunately there were no follow ups so forgive the repeat.I've just picked up a pair of Ikea Symfonisk bookshelf speakers for the rear surrounds and am finding them to be a great complement to my Arc and Sub for watching TV. I have been experimenting with the Music Playback setting (for non-TV listening), and its Ambient and Full options, and having tried both I am definitely leaning towards Ambient as I think I prefer the slightly more localised sound that it allows, and in contrast the Full setting just sounds a bit too much 'everywhere' for my liking.However, I've noticed an unexpected downside - the Ambient setting appears to reduce the sub output slightly for some reason. I first suspected it audibly but it became much more obvious when holding my hand over the sub's output hole where it is easy to actually feel the difference.Why would it do this? The Music Playback option description implies that it only affects the surround
So I have a Beam, stereo pair One SLs with sub, Five, and a Roam. All in separate rooms. I have always used Airplay 2 via my Macbook using Apple music to send to my speakers. By swiping all the buttons on most of the speakers I can control the Airplay skipping tracks. I can also use the new Sonos Voice control to say “Hey Sonos, Skip” I also can pause or restart the music from the buttons. Airplay still works just fine. Sending to all the speakers. I can group and everything. Suddenly, I cannot control skip at all from my speakers. When I slide over all three buttons it gives the prompt sounds as though it skips, but it does not change tracks. When I say “Hey Sonos, skip” it gives me the sound effect prompt as though it skipped, but does NOT skip. The odd thing is that everything else works. I can ask “What song is playing?” And it will correctly tell me. The album art pops up on the app and everything works to lower volume. But I cannot skip. It does not allow me to skip
Sonos & Pi-holeTutorial
Hi Everyone!Due to some recent difficulties I had getting Sonos Voice Control installed on my system because of the presence of Pi-hole on my network, I thought it might be useful to some to write an article on what the problem was, why it happened, and how I fixed it. There are quite a few technical terms here, so I have included some Wiki links.If you already have Pi-hole installed and running, and understand what it does, you can skip the hidden section below.What is Pi-hole?Pi-hole is a piece of open-source software which blocks ads for all devices on your network by acting as a DNS Sink(hole). Pi-hole runs on the Linux operating system which can be controlled via another computer (or phone/tablet) using a terminal emulator. Because Pi-hole needs no GUI (Graphical User Interface), it is often installed on a minimal, CLI-only (Command Line Interface) version of Linux such as Armbian Linux or Raspberry Pi’s Rasbian. Personally, I keep a dedicated device for running Pi-hole to minimi
Hi, I'm new to the Sonos home theatre but have long had some play 1s. We recently installed the full surround set, moving an old play 1 away and having one of the surrounds in the same area. We are a ‘switch everything off at the wall’ household. I had assumed that it would be possible to turn on one or both One SL and ask it to play music, without needing to turn on and use the full surround sound system. When I turn on a One SL in isolation it never shows up in the app.Is there a way to make them behave standalone when turned on without the Arc? And when turning the Arc on, having them auto join the arc? Thanks,Jamie
I have 3 old Play1 and 1 new, and a Play 5. All worked this morning, now the only one that can connect to app is the new Play 1. I have turned them all off and on, reset App, and still nothing. I fear this is due to app updating on 14thJune, and concerned all are goosed. Any suggestions?
Hi Guys, I have a couple of Gen 1, play 5 speakers & the Sonos bridge which was needed when first setting my system up. I run Sonos 1 software as I believe Sonos 2 is for gen 2 & newer systems (happy to be corrected on this) I've changed my modem recently to wifi 6 & now I get an existing system not found error. No matter what I try I can't get my system going again. I have noticed that my bridge doesn't have a light on to indicate it's working, if this is the issue i'm unsure. QUESTION: Should my bridge have an active light? Is there a way I can check to see if my bridge is functioning as it should? Anyone have this problem before? Any help would be appreciated. PS My preference is to get this system back up & running, hoping not to have to go out & start again with new equipment. Thank you.
I just added some tracks to my iTunes library, which is accessed by Sonos. They play fine in iTunes, but Sonos complains for each that it is “unable to play <track> - it is encoded at unsupported sample rate 24b30464 Hz” (?!). iTunes reports them as being encoded at 44.1kHz. Any ideas?
Was given this Roam as a birthday present. Was super difficult to set up- spent hours trying to get it to connect and would make me start the whole installation and connect to devices at least four times. It was very frustrating. Finally got it to work pretty well most of the time. Now, six months later (and very light use) there is a red light flashing and my phone cannot connect to my Sonos Roam. Tried powering it down, uninstalling the app, reinstalling, nothing. I tried letting the battery go dead and recharging it in the hopes It might reset, but it flashes blue at first, makes a pleasant chime sound, then flashes red. i love the sound of this, but it seems like it is way more trouble than my cheap five year old mini Jambox that still works! Any suggestions?
Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming
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