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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18806 Topics

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Ralph999Contributor I
asked in Ask a question

Connection of Hearing Aids

This may not be directly related to the Sonos product but I am hoping one of the Sonos community has had the same issue and been able to resolve it.I have Oticon Minirite 1 hearing aids that use a streaming device to connect to the optical output on a TV to stream the audio from the TV to the hearing aids via bluetooth.I have an LG G3 TV and a Sonos Beam Gen 2 soundbar.If I connect the Beam Gen 2 via the eArc connection the TV locks out all other audio outputs (bluetooth and Optical). The result is I can’t have my hearing aid streamer and the soundbar connected at the same time.I have contacted LG and everything they recommended I try didn’t work. In the end they advised that this is how eArc works as it is the best audio output so all other outputs are disabled.I have an older LG that has Arc and if it is connected to a soundbar all other outputs still operate.Has anyone had the same experience and found a resolution?ThanksRegardsRalph

1
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5 minutes ago
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A.keremisContributor I
asked in Ask a question

IKEA Symfonisk- Spotify not in S2

Hi there, we bought an IKEA Symfonisk wall speaker and it looks and sounds great. However, neither myself (android) nor my wife (IOS) can find Spotify in S2. We rebooted everything, changed networks, reinstalled apps, but nothing. It is nowhere to be found in the list of services in S2. My wife managed to connect Spotify with the speaker once without S2. Only once however. My Spotify sees the speaker but cannot connect to it. Keeps flashing and saying connecting... Anyone with a similar challenge or experience to help? BestAnestis

3
Airgetlam
2 hours ago
K
KcjefffContributor I
asked in Home theater

Feature Request - Sonos Arc

How do I make a feature request? I love how great my surround setup sounds with Dolby Atmos, but it’s really disappointing not to have DTS decoding for discs with Master Audio, DTS:X, and DTS:HD.  I assume this is just a licensing cost decision but for the premium we pay for Sonos, I’d expect it to be supported (and did when I purchased).  Thanks

0
K
2 hours ago
sf64
sf64Contributor I
posted in Portable speakers

Feature Request: Allow limiting the max charge of battery-powered products.

Hiya! This is gonna be one heck of a first post for this forum. I’ve had a Sonos Roam for a while now, and I love the thing. Really, I do, or at least I did… then I started worrying. I had to RMA my first unit the year I got it, because the battery health had worn down so far during its usage cycle that it refused to start up anymore. For reference, this is what I experienced: The Roam refused to respond to the power/bluetooth sync button, media buttons, or microphone button. The Roam’s lights would not turn on, and the speaker would not connect to the local network. The speaker would let the power light fade on, sit a moment, then abruptly shut off entirely when at rest on its wireless charging pad. The speaker would not respond to the support rep’s “plug it in and leave it overnight” troubleshooting step. Later on in the day, I found that often times, the Roam and other battery-powered Sonos products relied on their batteries for things like keeping the internal clock running. When m

9
sf64
3 hours ago
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Pz8675309Contributor I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

11
P
6 hours ago
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SK_PLContributor I
asked in Controllers and Music services

The Sonos app on iPhone doesn't detect the Sonos system (iOS 17.4.1).

Is there any issue with the Sonos app for users using iPhone 15 Pro with iOS version 17.4.1? The phone can't seem to find the system, whereas the iPad works fine and detects the system. Is this a problem with the app or the iOS version 17.4.1?

6
AjTrek1
7 hours ago
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HakanBContributor I
asked in Components and Architectural

Question on steps for adding app on new device to existing system

I want to add a new device to my existing system, so I downloaded the S2 app to the new device and chose Add to existing system. Then the app tells me to press a button on a device, but what happens when I do that? Will the app connect to my existing system and find ALL my connected speakersor just the one on which I pressed the button? And will pressing the button on that speaker remove it from my other devices app?

2
Stanley_4
8 hours ago
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Phil MallettContributor III
asked in Speakers

Use a speaker at work

Hi I want to take an old Play 5 & use it from a similarly old iPad mini at work on a different network. Do I need 2 accounts? 1for home & another for work?

1
106rallye
8 hours ago
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cooltopContributor I
asked in Speakers

How to make all speakers play automatically when music starts

I am trying to figure how to make all speakers to play music through the complete house when I hit play on my phone.    I have then all in one group but only the 2 speakers in the room that is connected to by Bluetooth plays. I have to go around and hit the play button on each speaker to make it start playing

1
jgatie
9 hours ago
J
jeroen3000Contributor I
posted in Home theater

Metallic, tinny, resonant and distorted sound from the Sonos Beam gen 2 in voices / talking

I bought a Beam 2 seven month ago, and the last couple of months the Beam is developing a tinny metalic sound in talking/voice sounds (playing music is still fine, but I think other frequencies are used there,  I am sure there is technical / scientific explanation for it). Here is a sound sample example of it:Sonos- donderdag om 19-33.m4aThis is a clip/fragment from youtube: Sonos Era 300 + Arc & Sub: Ultimate Home Audio Experience? - YouTubeSo I found my self more or less forced to buy another new soundbar from Sonos (Why not another brand?; it was black Friday and I already invested in two subs and 2 Sonos surround boxes which are 1500 euro worth, and I hope it is a rare defect) which does not has that problem (and I did not also perceive that distorted effect at other cheap desktop speakers and other (Sonos) speakers, that I possess ).The distortion was less when I placed the sound bar on soft fabric tissues, but unfortunately that did not solve it enough. Anyone an idea what ki

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H
12 hours ago
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Sjay581Contributor I
asked in Components and Architectural

Sonance 8.2 landscape series and two zone setup

I am installing the 8.2 landscape series Sonance system. I am trying to figure out how to zone out the gazebo area with 2 6/12 70W satellite and one 300W subwoofer. I’d like to be able to quite the main zone and use zone 2 for the gazebo area louder than the other zone.  While the 2-channel amp provided can handle the entire system, is there a way to separate zones with this?  Or do I need another amp for the other zone. Lastly, would a Sonos amp be able to handle the power of the 2 70W sat and 300W sub?Thanks for the advice!

2
buzz
12 hours ago
J
jpp6469Contributor I
asked in Controllers and Music services

radio sur sonos

Problème sonos france inter

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12 hours ago
J
JDBJContributor I
asked in Speakers

Speakers playing with no source!

My Sonos speakers are playing and I can’t stop them.  My iPad is complete shut down and so is my iPhone.  Where is the music coming from? God??

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buzz
12 hours ago
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NP90Contributor I
asked in Controllers and Music services

macOS controller in update loop (16.1)

Having an issue with the macOS Controller on my M1 MacBook Pro since the 16.1.1 install a few weeks back.Whenever I load the controller it says ‘We need to get Sonos running on the latest software. Choose Check for Updated to get started.’I press Check and it comes up with ‘No update required. Your Sonos system is up-to-date.’I have deleted the app and reinstalled. I then deep-deleted the app (from ~Library etc) and reinstalled. Same issue.The app and updater has permissions to update under Security > Privacy etc.If I press ‘Continue using the SONOS app’ it then goes to searching and then puts me in a similar loop which is‘Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them’.I log-in and it goes back to ‘No update required.Can anyone suggest what to do now? I’ve tried ‘Reset App’ etc too.thanks

1
Airgetlam
12 hours ago
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Bootneck41Contributor I
asked in Home theater

LG magic remote not connecting to Playbar

I have read pretty much all the remedies on the forum on how to link the lg magic remote to the playbar via the optical output, but nothing works. I have been in touch with the SONOS help line and they have been through the procedure with me, but in the end admitted defeat and said I should speak to LG. I have tried resetting the remote for Philips, Bose and several other manufacturers. I have got to the point where I think I should get a new remote - or a new sound bar- but wondered if there were any suggestions as to what remote to buy. At the moment I have to control the sound through the Sonos app.

13
P
12 hours ago
K
KilljonContributor I
asked in Ask a question

Sonos app

Any idea if the S2 app will receive an update any time soon? Looks a bit dull and stuffed right now

2
Airgetlam
13 hours ago
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BrentoContributor I
asked in Portable speakers

sonos can’t play Itunes playlist. error Can’t find server

Songs appear but won’t play file.  No server found 

0
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13 hours ago
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Pawalsh93Contributor I
asked in Home theater

TV connection Issue

I have had my Sonos Arc for a few years now and it has been perfect.  Today when I turned on my Tv I wasn’t getting any audio at all.  I unplugged both the Arc connection and the power for a few minutes and tried again, still nothing.  To make sure it wasn’t the speaker I tried playing music through the Sonos app.  Works great, but still not working with the TV as the source. It’s an LGCX tv.

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15 hours ago
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Murray MuzzaContributor I
asked in Home theater

Era 100 dropping out while watching tv

Hi all,I’ve just connected 2 x Era 100s to my Beam (Gen 1). (In the TV room)They work perfectly for music. When I watch a tv program, the Eras intermittently drop out. Not both at the same time though, so you get this annoying left ear, right ear thing that happens when watching a show. I experienced the same problem when I tried using my Move or Roam with the Beam. They both drop out while watching tv.I ended up putting a One in place of the Move and that solved the problem.I’ve been using a Five and a One with my Beam - and I haven’t heard a ‘drop out’ while watching TV. So I figured the power cord just made the difference. I decided that the portable speakers just don’t connect that well to the Beam for tv audio. (Never had a problem when listening to music though). So, with my new Era 100s - I didn’t think I’d have the ‘drop out’ problem as they are wired to a power source. Does anyone have advice on why the Eras would be dropping out on tv audio - but not for music?Thanks. Muz

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15 hours ago
User63453
User63453Avid Contributor I
asked in Controllers and Music services

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

4
Sotiris C.
16 hours ago
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Mikey67Contributor I
asked in Home theater

Beam to older aquos sharp 70” arc TV.

My tv is older but has hdmi1 arc connection.  I’m only getting stereo pcm from any source I watch. Hulu firetv apple.  Just tried optical hdmi connector.  Still same.  I was sure it was a tv setting issue but idk.  Help!!

23
controlav
16 hours ago
J
jvahContributor I
posted in Home theater

Sonos Arc with Samsung QE65QN90A TV + Apple TV

Hi everyone, I’m really considering upgrading my old Samsung soundbar to Sonos Arc (+Sub and Ones as surround speakers). When reading discussions here I stumbled upon a lot of threads regarding problems with Samsung TV’s and the Sonos Arc regarding Atmos, 5.1, sound cutting out etc. Some of the threads were quite old so I was wondering if someone with a similar setup could confirm if problems have been patched or if there are still problems with the functionality. I really wish to upgrade but at the same time I’m a little afraid to invest and then end up with the setup not working as intended… My setup would be as follows:Apple TV 4K 2nd gen—> Samsung QN90A (2021) with HDMI —> Sonos Arc with HDMI eArc Could someone comment if they still have problems with a similar setup? Thank you very much in advance!!

5
D
20 hours ago
C
ChisWallyContributor I
asked in Controllers and Music services

Sonos app "cannot find" songs in iTunes playlist, but can in Artist folder

I’ve seen similar posts with this issue, but cannot find a resolution to mine.  I have iTunes library stored on desktop PC, with the entire library synced to DS220+ NAS via Synology Drive. The synced folder on the NAS is what my Sonos app is synced to for my music library. All the songs appear as they should, and playback no problem. However, when I go to the Imported Playlists folder in the Sonos library to access my iTunes playlists, some of the songs show as the file name: “Artist - Title.mp3”, and won’t playback as Sonos app shows error message:  “Unable to play (Song file name/location), cannot be found”. But the song appears and plays normal when going through the Artist folder and the file name doesn’t show with the .mp3 extension like it does in the playlist error.This obviously appears to be some issue with the playlist file iTunes is generating, but I don’t know what it could be...since the playlists sync fine and some of the songs will appear/playback as normal, but som disp

4
Corry P
21 hours ago
H
holsenAvid Contributor I
asked in Advanced setups

Anyone Know A Simple Way To Downsample Flac from 24 / 96K to 48K?

I’ve got JRiver Media and have been able to downsample my 24bit librry items to 16 bit but I haven’t found a way to downsample the same files from 96K to 48K   any Ideas?   Yes, I know Sonos will support 24 Bit and I will leave them 24 Bit if I can find a way to change the sample rate.Appreciate any suggestions.thanks

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C
23 hours ago
I
ItsmejsonContributor III
asked in Components and Architectural

Sonance 6.1MAG Backyard Speaker Layout

Picked up the Sonance 6.1MAG w/ Sonos amp and looking for assistance on speaker layout around our back patio.I tried to prioritize speaker locations based on primary sitting positions - pergola, sun ledge, fire pit & pool denoted by the orange dots.  This leaves out the area to the right I circled in pink and the back fence line.  Thoughts on current position or changes you would make?   

9
Stanley_4
1 day ago
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