Advanced & troubleshooting
This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.
I have had this problem intermittently for the last couple of weeks. I’m listing to music from Google Play and it goes silent for a few seconds (3-8 or so). The song keeps ticking along, so this is not a dropout or pause, but just silence instead of music. Then it comes back on its own. This does not seem to be a problem with my Internet - I have 100 Mbps down and it tests fine with no packet loss. Any advice or similar issues?
Got the Sonos beam (shadow edition) about a month ago and out of nowhere I’m getting audio drop outs over ARC tried 4 different brand new HDMI 2.0 cables and it randomly goes from current volume to 0 back and forth about 6 times then stops, tv is Hisense H9F have no issues with any other arc devices have tried it on a few old sound bars works absolutely fine… diagnostics number 838655726 any insights to fixes would be a great help
I have a sonos beam, and two play ones. I have these hooked up to my LG 65 inch flat screen. Everything was working fine, but now I cannot control the volume from my LG magic wand, or, the remote control from Xfinity. I can control the volume from my iphone through the Sonos app. I must have accidentally hit something, and now I cannot control volume through either remote. Any suggestions would be appreciated. Thank you.
Hi, we are building a house and have in-ceiling speakers throughout, in our living room we have 4 along with multiple cat6’s and a standard coax cable ran to the tv, we have a samsung frame tv so we opted to have the builder run all the cables to a A/V closet upstairs. The house is drywalled in now and nearing completion so I am looking to purchase my amps with these hoilday sales. Im concerned as to how I’m going to connect my sonos amps to the hdmi arc out of the tv. As I said I have both a cat6 cable and coax that were run from the tv to the A/V room where the amps need to be. I asked sonos when I was planning this out and they said that should be all I need but I was just in a chat with a sonos rep and they said to contact the tech team because they said as far as they know the HDMI connection needs to be direct and using an HDMI over cat6 wont work. Anyone have workarounds/suggestions or a similar system to confirm what will and wont work? I would think there is some way to connec
The Sonos app (osx and ios) is blocking explicit songs from playing from Spotify. I have done some research online but haven't found anything helpful. Checked my settings in both sonos and spotify and don't have either set with parental controls. Screenshot...https://cl.ly/fae8ea991252
Listening to Music tonight at low levels the Sub just quit working. I have a whit slight but no sound. I tried to reconnect the sub and it worked for a few seconds and turned back off. here is the diagnostics. ( 1204130280 ) I really need this to work as we are having a party in a week Any help would be greatly appreciated
I have a 5.1 surround setup with playbase, sub, and 2 Ones as well as an additional One in another room. All are connected to a Sonos Boost. Lately the audio cuts out constantly, regardless of whether I use airplay, Spotify connect, or Spotify directly in Sonos app. I tried all debugging options (reboot, change channel, careful positioning of devices). Can someone take a look at the diagnostic and help determine what is going on? Ref number: 58425185
Hi, So, my system won’t let me play Spotify without major drop outs, slow connections, lagging music. Happens every time I skip song or change playlist. Apple Music is the same. Both tried through Sonos app and through Spotify app. My system is rocksolid without any interference. I’m using a boost and one other speaker is wired to my router. I have a big system, but as I wrote, the system is not affected by interference. The strange thing is: playing TuneIn radio, no problem! playing Spotify through Play:5 with AUX, no problem! playing YouTube through playbar and make a group for the whole house, no problem! playing locally stored music, no problem! So there must be some problems with the Sonos system sending music to all the speakers. It can take 30-60 sec before all speakers play the music, and when skipping to next song the speakers drop out again and taking 30-60 sec to connect. Sometimes one of the speakers starts playing, but then drop of before connecting again after 30 sec.
When I open the Sonos app, it says one of my speakers is unplugged. All of them are plugged in and have a white light on. Also, the app will not leave this screen(see pic) When I hit room settings nothing happens. I have a beam and a set of play 1 speakers. The diagnostic report number I got is 1111807343 please let me know what I can do.
When i try to find new devices on my spotify app at home, it cant find my 2 play1 speakers. I tried to restart de app, erase it and download it back, rebooting my router, rebooting my sonos speakers…. without success. When i go to my friends houses, they all have sonos speakers and my spotify app sees the devices. What is wrong with mine at home?
When playing a piano track on my Jamo 803 (8ohm 100 watt rms) speakers through the Sonos Amp, the lower keys make the speakers crackle (any volume). Turning the bass down all the way seems to help some, but it is unbearable to listen to. I tried the same track, on the same speakers on different amps and non of the others do this. Is this a characteristic of this AMP? I even tried other speakers, and they all have the crackle with piano. It could be playing on YouTube, Spotify, .mp3 through my Mcintosh or anything, even bluetooth. Drives me bananas! Thanks everyone!
I just bought a Sonos Beam and can not get my U-Verse S30-S1B remote to pair with it. In using the Sonos app for remote setup it detects the 1st step which is to press Volume + once, but in the next step which is to press Volume + 3 times it does not detect. Has anyone had any luck connecting a S30-S1B remote to the Beam?
Unable to encode Deezer HiFi music and unable to update Play5 firmware wirelessly - Diagnostics 950427477
Problem 1: Deezer HiFi unable to encode and play. Ended up skipping songs and streamed zero music (even though I authorised for the HiFi account for my Sonos app) I have recently bought two Play:5s Gen2 speakers. No issue when playing them with Spotify or Amazon music. However when I got myself up for Deezer HiFi, Sonos App showed “Song cannot be played. The song is wrongly encoded”. However, if I played them through AirPlay, they would work brilliantly! But thats not the point because I would want to turn off my iPad and still listen to Sonos through WiFi and not rely on my Airplay/Line-in. I think Sonos is a good speaker, however, this seemed to be a repeating issue for many people of many posts which do not seem to have any conclusive answers. I’m connected to a public WiFi (student accom) and it has been very stable thus far. No issues playing music/videos/games. Problem 2: firmware update through wireless fails On another note, while i confirm that i have the latest Sonos Play5
Hi, before I start, I just wanted to say I’ve never had an issue with any of my Sonos products in the past and always found setting them up extremely straightforward. I’ve recently been given a new router by my ISP (BT Smart Hub 2). Connecting the Sonos wasn’t an issue, it all switched over nicely. However, I did encounter a few issues with having so many devices connected wirelessly, so my ISP sent me some powerline adapters. I have fibre to the property, so it’s only my router that’s plugged in to the adapters, not my Sonos. So I moved my router next to my PlayBar, so I could have it hardwired to the router and then nothing would work. I gave it time, reset everything individually and now it’s gotten around to having to factory reset everything, including the Play 1’s in my bedroom. I’ve managed to connect my PlayBar using the standard setup within the iOS Controller, but for every other device, I’ve had to enter the wireless key manually. I can get the bedroom Play 1’s to stereo pai
It’s been a while since I’ve posted about this topic. A few years ago, I was active in a number of topics asking that Sonos bring IPv6 support to their devices. I believe it was another capability that forced their hand, most likely Airplay 2 (because Apple has a big thing about IPv6), to add IPv6 support. And all is great with that… except that I can’t play content via IPv6. Sonos needs to now update the mechanism in their speakers that actually receives and plays the audio content so that it is able to connect to services and servers using this great new protocol that’s only been active around the internet for over 13 years now. Why now? Because yet another regional internet registry - RIPE, the registry that handles Europe - has fully depleted their IPv4 address pool. They join APNIC (Asia-Pacific), ARIN (North America), and LACNIC (Latin America) which have all also exhausted their IPv4 address pools and can only provide additional allocations based on unused addresses they can r
I have a Sonos amp connected to the tv, but it happens frequently that the sound suddenly mutes/disappears and the led flashes orange. I pause the tv, and when I resume the amp is set to mute and I have to increase the volume. However, it then works fine for some time again. What can I do to fix this?
When trying to play music, after 1-10 minutes, the music is stuck and all speakers stop working, only way to kill the sound is to unplug a speakers. I have tried to reboot all speakers (2 play one and one sub) but one of the speakers just wont reboot (after 10 hours unpluggued when connecting it back the light went straight to full white again. Any other action i should try?
Hay i bought sonos beam and i i have one issue with sibilant voice (ess) i try everything trueplay lower treble but still notice that issu can u guys update software to fix that issue i see a lot people has a same problem especially with sonos base please i don't want to return this nice looking and overall good sounding soundbar best regards
I'm having a horrible time getting a sub, which has always worked fine, to re-connect. I’ve tried everything I can think of. The light is white, however the app cannot find the sub no matter what. I’ve tried adding a product, adding a sub, connecting via lan….everything nothing works. The sub was working fine. When we put the xmas tree up, the sub was moved. The outlet it was plugged into, is controlled by a light switch and I did not realize it was off (didn’t know it controlled that outlet). When I went into the app, I noticed the sub was missing. I removed it, thinking I could just re-add it. However, since, it will not find it. The light is a solid white, and that is all it will do. any ideas?
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