Advanced & troubleshooting
This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.
Ive searched the community for this, but no luck. If I tap the volume button on one of my devices, I'd like the option to change the volume of the entire room at once, not just that specific device. Does this exist and I'm missing it or is there another way? ie. I can change the group volume via the app, but I'd like to change the group volume via the device. Thanks!
Since a while the Sonos App (6.4.8) on my Android Phone (6.0.1) the app starts and looks like to work, but when I want to select a room, nother appears. And in the screen where you must select a room the text "Hello +1" (see attachment) is shown. I have alread removed and re-installed the app, but the problem is still available. Does someone have a suggestion? Thanks!
My sonos system is very temperamental. I have two sonos play1 speakers in different rooms in my flat. They are on the same for as the router about 6 metres apart. The router is in the same room as one of the speakers. Our internet isn't amazing but is fine - it's a sky router. I mostly use Spotify for playback. I constantly have problems adding songs to the queue and even when I do I often get jumping tracks, cutting out, or no playback at all. When grouped sometimes just one plays. Does anyone have any suggestions? At the moment I feel like the speakers are a waste of money as we don't try and listen to music as much as we would otherwise because when we do it mostly doesn't work. Please help!
I just installed a Netgear GS716T switch today, in the middle of my network. The default settings for the switch have it blocking STP BPDU packets. This caused a network storm, as Sonos units behind the switch were not getting the BPDU's from the switch. Turning on BPDU flooding fixes the issue. I then turned on the switches STP. Same issue. It turns out that you have to enable STP for the switch, and enable it on each port, or at least each port that can cause a loop (the sonos connections, and connections to other switches). Its working fine now that things are properly configured. Just posted this as a heads up.
Last night got a message to say unable to stream from Tidal. Tried to delete the account and then reload. After deleting I now can't find Tidal anywhere on the Sonos system including in the Beta program section, so unable to reload my account. Anyone else having problems with Tidal?
I want to play my audiobooks from the library. They play from the Overdrive app in MP3 format. I read that MP3 formatted audiobooks can be played but there's nothing about how. There's no section in the Sonos app. Separately, is this honestly a speaker that works from only one app that doesn't accept all your content?
Hey Kids! I'm running an Audio Technica turntable direct into a Play 5, which then flows to a PlayBar, and two Play 1s. For some reason, the Play 1s cut out intermittently, but only when using the line in/vinyl. Streaming services don't have this issue. I initially thought it was a distance thing, but since streaming works fine, that doesn't make sense (troubleshooting!). The RCA to 1/8 cable is high quality, as are the F to F couplers. Endlessly frustrating and making my ears weird out :) Thoughts? Is there a setting I can click to avoid this? Thanks SO much!
cannot play my Spotify on sono system ! I tried several devices, rebooted router and devices and keep getting a message "connection with Spotify is lost" radio streams with no problems - this is very frustrating - please assist asap because support does neither answer the phone nor emails!
Hi there, I just bought into the SONOS ecosystem. I have an extensive library of music in English and Japanese, and I'm disappointed to find out that although the Controller app for Windows offers a Japanese language interface, it cannot seem to read the Japanese titles from tags, and instead renders them as random character (I have the hunch this is the encoding for UTF or something similar). Is there a way to fix this in the system? When SONOS loads songs from my iPhone, Japanese seems to display from there with no problems, so I think this is a problem with the Windows Controller. If anyone has any suggestions, I'd be grateful. Changing the interface language in settings does nothing. Thanks!
Hi, I'm looking for a change to be made to my account, that will allow me to successfully update my Play 1 after it is displaying an Error code 9 when trying to update. I believe the problem came about when I tried setting up my Play 1, when my account was in Beta mode. Because of this, I couldn't add any music service, or do any updates. So I tried to remove myself from Beta, and uninstalled teh iOS app and re-installed... but when I try to update, I get an error 9 from the Play 1 and it can't update. At the moment, I'm unable to add any music service to my system, and cannot use my speaker. What do I need to do?
I am having connection issues with a single radio station. WORT 89.9 in Madison, WI, through TuneIn. It's really choppy cutting in and out. I don't have problems with other stations through TuneIn AND I don't have trouble listening to the station through TuneIn in my browser on a desktop in the same room as my PLAY:1. Any thoughts?
My Sonos setup consists of a Play:1 and a Play:5. It has worked flawlessly for a couple of months. I recently added another Play:1, and the app said it needed to update the speakers. They are all now running 6.4.2. Since then the sound cuts out when listening to radio. I assumed the internet was being flaky, however, whenever it cuts out, the app fails to connect to sonos too. There is no pattern, the whole system vanishes for anywhere between 2 seconds and 30 minutes. I have checked my network and there are no IP conflicts. What might be of note is that initially it was one phone that couldn't see the system, but now when it cuts out, both phones fail to see the system. All seems a bit strange. Anyone else having similar issues, or have had issue like this in the past? Thanks, : D
Received my first Play 1 today. It plays from radio and iphone with no problem. Using the Win7 application i have the manage music library greyed out so can't add any songs yet locally, how frustrating! Reading a few forums suggest updating.. The controller has an update waiting and it appears to install properly, but everytime i recheck : still has the update available. Tried rebooting both PC and Sonos to no avail, still has update available. Tried running as administrator , the same. Tried wired and wireless, the same. Win7 64bit btw. any suggestions?
Hi Guys, FIrst of all, thanks for the awesome products you're making! Having used studio / reference equipment at home for over a decade I finally decided to take the plunge and switch to Sonos. I got my first pair of Play.1 just to try them out a month ago and I now have 7 devices with a few more coming in the next days... no more cables all over the place. Just pure music listening pleasure! To the point however, I got a 2nd hand Sonos CONNECT in order to take advantage of the LineIn capability. All works except for the Connect staying up and accessible without the Ethernet cable. During setup, it got recognised the same way every other piece of kit did but at some point, the app asked me to connect the ethernet cable.I did that hoping it'd be temporary but sadly, once i pull the plug, there's no way to reach it over wifi. Could you please help me out? The way it's placed, I really don't want that ethernet cable get in the way... Thanks! Mike
Just started having issues, but not sure if it's linked to the iOS update or Sonos App update. Can no longer access anything using the iOS app on my phone or iPad. Every services says "Unable to browse music - there was a problem connecting to x" I've uninstalled and re-installed the app, rebooted the phone, rebooted my computer, rebooted my bridge, etc. I have internet access, I have wireless working, I can access everything fine using the PC app, i can even control the music from my phone once I start it playing but I cannot change music or access anything from my phone or ipad. The one thing I can do is that I can change stations in Tunein for example only by using my favourites, but cannot browse for any new stations due to the error message I'm getting, so it's clear there's connectivity of some sort. Any ideas?
Hi I have purchased a new LG TV but the supplied remote won't work with playbar to change the volume. The remote uses RFI not IR. The TV is model 55uh652t. I can't find a IR port on the TV that would allow me to retransmit the remote commands in IR. Should I get a universal remote or are there other options? Thanks...Matt
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