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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18811 Topics

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bjcc54Contributor I
asked in Controllers and Music services

Sonos and Synology BeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”.  Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?    

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2 minutes ago
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kalexContributor I
asked in Ask a question

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

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K
14 minutes ago
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christopher.murgatroydAvid Contributor I
asked in Components and Architectural

Connecting two external devices to Sonos Port

I have my turntable connected to a Sonos Port via the RCA input. I’d also like to hook up a CD player to the Port, is this possible and what would I need? Is there an adapter that would do this?Thanks in advance!

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Schlumpf
19 minutes ago
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SoniceContributor I
asked in Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

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1 hour ago
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JonnyFitzContributor I
asked in Speakers

Mobile device cannot connect to beam

Hi,Apologies if this has been asked before. I am a sonos owner for over 10 years and fairly familiar with the software issues however I have just made some changes to my network (same router) but I cannot get my products to connect. Network is 2.4ghz...WPA2. Every time i go through the wizard I get the mobile device cannot connect to beam, although I am stood right next to it. Any suggestions….driving me crazy. I am unable to reset anything as this is greyed out on the app. Thanks

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Airgetlam
1 hour ago
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AntifonProdigy I
asked in Advanced setups

Setting static IP addresses

[To avoid any confusion: this is about static IP addresses, not reserved IP addresses!]Is it possible to set/unset static IP addresses within Sonos devices?The reason I ask is that I have just been checking in my router to see what internal IP addresses are currently in use, and I find that one of my Sonos devices out of a total of eleven has an IP address which is not within my DHCP range. It’s actually permanently on an IP address that I have (for many years) had statically assigned to another device.What I would like to do is to stop it from using that IP address, and get it to request an IP address via DHCP - in my assigned DHCP range - like the other ten devices do.Note that this device is one of four in my system that are connected via Ethernet to my network.[As above, this is the distinction between static and reserved IP addresses: To set a reserved IP address, you configure your router’s DHCP server to recognise a device’s MAC address and always give it a specific IP address w

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A
2 hours ago
User63453
User63453Avid Contributor I
asked in Controllers and Music services

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

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User63453
2 hours ago
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MurasgulAvid Contributor I
posted in Home theater

LG - sonos arc occasionally no sound

Hi everyone, so I still have an issue with my LG C2 in combination with my Sonos arc. The arc occasionally stops playing sound. Before it only happened after switching from HDMI source (with Dolby enabled ps5 or Xbox) back to an internal app like YouTube. Problem is solved by changing the sound source on the tv (hdmi to tv speaker to hdmi). But now I’m surprised that even when I watch a tv show on the internal app of the tv itself, it still happens occasionally. When I’m watching a tv show in stereo or 5.1, when the next episode is loaded after the one I was watching was finished , there is no sound. The same trick as before solves the issue. The HDMI inputs have never been turned on in this case. All my setting are correct. I use passthrough and eArc. I have read every topic here and Reddit but couldn’t find a solution. Sonos sends me to LG and LG tells me silly thing like turning of auto power sync etc. Doesn’t solve the issue. Anyone else having this problem? If not, I’m starting to

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M
2 hours ago
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dmoran15Contributor I
asked in Home theater

Sonos Beam Gen1 and eARC with TCL 55P638K

Hi, I just changed my Sonos Beam from a Samsung TV ( sorry forget the model ) where the Beam worked seamlessly in that I could use Alexa to adjust volume on the TV etc. I moved the Beam to another property on a TCL 55P638K that has eARC. When I connect in the HDMI cable to the eARC port on the TV and then into the Beam and try to do the setup in the app it is telling me it doesn’t see a connection to an eARC port. I did a full reset of the Beam a couple of times and have also tried a Firestick in the eARC port and it is at least showing the pic and TV sound. The cable is the same cable I was using at the other property so I suspect it is not a cable issue although I do need to validate that. That said I’m fairly certain that is not the issue as I literally moved from one location to the other. Any suggestions welcome before I purchase the optical cable to HDMI adaptor and try that method ?Thanks,Dave. 

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Corry P
3 hours ago
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toddnuhferContributor I
posted in Controllers and Music services

upcoming software update for iOS

Hello, I have read that there is going to be a new iOS software update and I’m curious to know if the update will continue to allow different aged speakers work on the same platform or will we have a scenario like the original Sonos app and now Sonos two, depending on the age of the product will depend what application it will need to run on. I have many many Sonos speakers throughout my three level home and I already have to run 2 apps for all of my speakers and I do not intend to add one more dollar until I am sure I won’t run into this scenario again.  Thanks for any update as I did plan to add a few smaller speakers with microphone but if more are to marked obsolete then I am done with sonos.  Thanks

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4 hours ago
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Jmwarren85Trending Lyricist I
posted in Controllers and Music services

Gapless playback issues after 15.2 update

Is anyone else having issues with Gapless playback after updating to 15.2? Scenario:I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. Problem:After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds. Fix NeededRestore previous function to allow Gapless playback on looped tracks.and/or Allow reverting to a previous firmware(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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4 hours ago
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Pz8675309Contributor I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

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Corry P
10 hours ago
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Zolino MohamedContributor I
asked in Controllers and Music services

I need the password

Moderator Note: Modified in accordance with the Community Code of Conduct.

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106rallye
10 hours ago
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BrentoContributor I
asked in Controllers and Music services

sonos can’t play Itunes playlist. error Can’t find server

Songs appear but won’t play file.  No server found 

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Sotiris C.
10 hours ago
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Bootneck41Contributor I
asked in Home theater

LG magic remote not connecting to Playbar

I have read pretty much all the remedies on the forum on how to link the lg magic remote to the playbar via the optical output, but nothing works. I have been in touch with the SONOS help line and they have been through the procedure with me, but in the end admitted defeat and said I should speak to LG. I have tried resetting the remote for Philips, Bose and several other manufacturers. I have got to the point where I think I should get a new remote - or a new sound bar- but wondered if there were any suggestions as to what remote to buy. At the moment I have to control the sound through the Sonos app.

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10 hours ago
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KilljonContributor I
asked in Ask a question

Sonos app

Any idea if the S2 app will receive an update any time soon? Looks a bit dull and stuffed right now

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10 hours ago
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Pabs58Contributor I
asked in Controllers and Music services

Spotify playlist I created can't be played on Sonos " grey" highlighted "

For some reason suddenly some of my Spotify playlists I created are highlighted grey and cannot be played on Sonos ?The playlists are OK on the Spotify app and they play  fine !Any thoughts ? Thanks 

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Corry P
10 hours ago
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FixMyTVAudioContributor I
asked in Home theater

Sonos AMP no longer working with Samsung Frame TV (2022)

My Samsung Frame TV is suddenly no longer able to play audio through my Sonos AMP connected via HDMI ARC. It was working fine yesterday and had worked largely without issue for ~2 years.I have a Samsung Frame TV (2022) with the following details:Model Code: QN65LS03BDFXZA Software Version: T-PTMAKUC-1622.4, BT - SI have a Sonos AMP with this info:Sonos OS: S2 Version: 16.1.1 (build 78152020) Hardware Version: 1.24.1.17-1.2I have the Sonos AMP connected to the Samsung TV’s HDMI ARC port (HDMI 3) and have been able to play audio from the TV and a connected Apple TV device without issue for almost 2 years. It was working fine yesterday. Today the TV is no longer recognizing the Sonos AMP as an audio output option and I am limited to the built-in TV Speakers.From the Sonos App on my phone, if I go to the AMP and click on TV Setup, then click Continue, then click Connected to ARC, then click Test connection, I get an error of “CEC not connected.” In troubleshooting, I have noticed that if I

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Corry P
10 hours ago
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Ralph999Contributor I
asked in Ask a question

Connection of Hearing Aids

This may not be directly related to the Sonos product but I am hoping one of the Sonos community has had the same issue and been able to resolve it.I have Oticon Minirite 1 hearing aids that use a streaming device to connect to the optical output on a TV to stream the audio from the TV to the hearing aids via bluetooth.I have an LG G3 TV and a Sonos Beam Gen 2 soundbar.If I connect the Beam Gen 2 via the eArc connection the TV locks out all other audio outputs (bluetooth and Optical). The result is I can’t have my hearing aid streamer and the soundbar connected at the same time.I have contacted LG and everything they recommended I try didn’t work. In the end they advised that this is how eArc works as it is the best audio output so all other outputs are disabled.I have an older LG that has Arc and if it is connected to a soundbar all other outputs still operate.Has anyone had the same experience and found a resolution?ThanksRegardsRalph

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Airgetlam
13 hours ago
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KcjefffContributor I
asked in Home theater

Feature Request -DTS decoding for discs with Master Audio, DTS:X, and DTS:HD

How do I make a feature request? I love how great my surround setup sounds with Dolby Atmos, but it’s really disappointing not to have DTS decoding for discs with Master Audio, DTS:X, and DTS:HD.  I assume this is just a licensing cost decision but for the premium we pay for Sonos, I’d expect it to be supported (and did when I purchased).  Thanks

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13 hours ago
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A.keremisContributor I
asked in Controllers and Music services

IKEA Symfonisk- Spotify not in S2

Hi there, we bought an IKEA Symfonisk wall speaker and it looks and sounds great. However, neither myself (android) nor my wife (IOS) can find Spotify in S2. We rebooted everything, changed networks, reinstalled apps, but nothing. It is nowhere to be found in the list of services in S2. My wife managed to connect Spotify with the speaker once without S2. Only once however. My Spotify sees the speaker but cannot connect to it. Keeps flashing and saying connecting... Anyone with a similar challenge or experience to help? BestAnestis

3
Airgetlam
16 hours ago
sf64
sf64Contributor I
posted in Portable speakers

Feature Request: Allow limiting the max charge of battery-powered products.

Hiya! This is gonna be one heck of a first post for this forum. I’ve had a Sonos Roam for a while now, and I love the thing. Really, I do, or at least I did… then I started worrying. I had to RMA my first unit the year I got it, because the battery health had worn down so far during its usage cycle that it refused to start up anymore. For reference, this is what I experienced: The Roam refused to respond to the power/bluetooth sync button, media buttons, or microphone button. The Roam’s lights would not turn on, and the speaker would not connect to the local network. The speaker would let the power light fade on, sit a moment, then abruptly shut off entirely when at rest on its wireless charging pad. The speaker would not respond to the support rep’s “plug it in and leave it overnight” troubleshooting step. Later on in the day, I found that often times, the Roam and other battery-powered Sonos products relied on their batteries for things like keeping the internal clock running. When m

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sf64
17 hours ago
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SK_PLContributor I
asked in Controllers and Music services

The Sonos app on iPhone doesn't detect the Sonos system (iOS 17.4.1).

Is there any issue with the Sonos app for users using iPhone 15 Pro with iOS version 17.4.1? The phone can't seem to find the system, whereas the iPad works fine and detects the system. Is this a problem with the app or the iOS version 17.4.1?

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AjTrek1
21 hours ago
H
HakanBContributor I
asked in Components and Architectural

Question on steps for adding app on new device to existing system

I want to add a new device to my existing system, so I downloaded the S2 app to the new device and chose Add to existing system. Then the app tells me to press a button on a device, but what happens when I do that? Will the app connect to my existing system and find ALL my connected speakersor just the one on which I pressed the button? And will pressing the button on that speaker remove it from my other devices app?

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Stanley_4
22 hours ago
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Phil MallettContributor III
asked in Speakers

Use a speaker at work

Hi I want to take an old Play 5 & use it from a similarly old iPad mini at work on a different network. Do I need 2 accounts? 1for home & another for work?

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106rallye
22 hours ago
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