Advanced & troubleshooting
This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.
Certain albums or artists error on trying to play since Sierra update. Radio works. file sharing on. firewall accepting sonos. changed computer name to under 15 characters. Most albums/artist work. It seems to be random ones downloaded through iTunes.
Sonos play 1 skips or stops tracks on ios device, unable to resolve on the phone to customer support
Hi, I have the skipping or playback stopping issue that many have on ios. I have tried to get this resolved over the phone on a couple of occasions to no avail. Are there any other ideas please? I have a Play 1 no bridge Playback works fine via my laptop but not from my iphone 6s So far I have tried the following: Latest updates on phone and Sonos Uninstalled and re in stalled all software Deleted and reloaded songs on both itunes and on Sonos Playlists Changed the wireless channel (over the phone to support) Changed the wireless channel to a different one based on the least interference with other routers in the area Changed the router Unrelated I have also changed service providers I have moved the router away from any possible interference, turned off everything apart from router, phone and Sonos and sat in various places, still the same I bought the Sonos to use for work but I am unable to do so due to its instability. I can't return the product as I have owned i
Hello, It seems that probably due to one or another update of my Sonos Connect, the sound is distorted ever since. It is rather subtle, but once one is aware of it, using the Sonos becomes rather impossible. At very specific sounds or frequencies, a strange echo or hollow accent is added to it. Any ideas? Can I revert to older firmwares to check? Best regards, Anton
Hi all There are a few alarm posts on here, but I can't find my issue. My alarm doesn't work consistently. My alarm should be Capital radio streaming from TuneIn on my Sonos 3, then about 30 mins later the same on my sonos 1. Some mornings both units wake playing the last thing that was streamed at night, sometimes the chime. When I manually use the controller to select radio the unit switches source no issue. Why won't it wake with radio consistently? All apps and firmware up to date. Thanks! Dave
I am unable to update my music library. I have successfully updated many times but when I go to Manage, the 'update music library now' is not highlighted, so I cannot activate it. I have restarted computer, reset the sonos controller and still will not work. Anyone have any suggestions? Greatly appreciated, Lesley
I have been very happy using Sonos. Apart from the connection to the Internet, I have 2 stereo sets connected and a Play5. Just recently my IPad is unable to get connected and on starting it every time asks for "Install new SONOS system" or "connect to existing system" I have de-installed the app, tried to reset all devices but still am not able to get connected. Please advise on getting my SONOS friend up and running again
I have a new Router/Modem from Comcast (Arris TG1682G) that I can't connect to my Playbar. I've tried using the ethernet cable, reseting the Playbar and modem, but it doesn't connect. After several attempts to add the playbar I was actually able to add my Sub and two Play1, so I know Sonos is connecting to my wireless. I did read that this router is not compatible and the solution states: "Wire only one Sonos player or BOOST to the router, or network switch that is connected to the router. Players can also be configured in a daisy chain of Ethernet wiring if necessary. Alternatively, you can setup your Sonos in a Standard Setup." I'm not exactly sure what this means or how to do this.
The 'simple & easy way' highlighted in Sonos official support site is simply not working for me (and I can't really grasp how it could...) https://sonos.custhelp.com/app/answers/detail/a_id/1072/kw/change%20wifi%20router While connected to the old router/wifi, I've changed the sonos app wifi to new connection and done same to my laptop (I seem to have to be on the old connection, otherwise the setup on sonos app just won't open setting etc). Then unplugged a device, connected the Ethernet cable to the new router and plugged in device. Quickly that device comes up on my sonos app on my laptop. That's where all job stops... In the support page it simply says unplug each device if they don't appear automatically... leave for 10 sec and plug in. However no job - beyond the one connected via Ethernet cable. Hope someone is able to assist...
I have used a NAS as the source for all my music for several months without issue. I recently moved my music folder to a new NAS on the same network subnet but after setting up the relevant 'share' my Sonos system will only load a small percentage of the music folder. All permissions are the same as my previous NAS ('everyone' has full access) and the Sonos can browse to sub-folders in my music directory which it won't subsequently load unless i specifically load the single folder. My Sonos system still loads the original NAS music share OK but no matter how may times i delete and re-add the new share the same small amount of music folders appear.
I recently moved. My itunes music library disappeared disappeared from my Sonos list of music sources. When I try to add it back, Sonos returns a message that it cant' find 'xxxx' computer. Well, 'xxxx' isn't my computer. Did some setting change?
We've had Sonso in our office for months and have not been able to get it to work consistently at all. We have 8 Play 5's with 2 Subs. We have set up a dedicated Wifi network just for the Sonos. Nothing but the Sonos speakers and the computer running the SONOS app are on this network. Here are the issues - During the day, the speakers constantly drop out. At night when none is here, they work pretty well. - Also, during the day the SONOS controller also "looses connection to server" and stops playing music (even music locally on the computer) and will go back to the beginning of the playlist. - Sometimes we are unable to add all the speakers to the main group. - Sonos looses connection to Spotify and Tune In radio even if the web browser can connect - - Controller freezes constantly. I tried rebuilding the system. Updated all the software on all speakers last night. Problem just seemed to get worse. I submitted a report today - the ref number is: 4983701
Approx. 1-2 month ago Spotify started to disconnect to SONOS. However, SONOS will play a spotify playlist for maybe 15-30 minutes and then it disconnects. Furthermore, I can't connect right away but have to wait for quite some time (> 15-30 minutes) in order to be able to reconnect. Until that time the spotify play lists have been working perfectly, but this is driving me nuts now. Anyone with a solution? Thanks in advance and have a nice day. o:)
I have installed the Sonos Controller app on my Windows 7 computer, but when I attempt to add my Music folder I get the following error: Sonos was unable to add the music folder Reason: Unable to add the shared folder "\\Computer\Music" to your music library (1002). I have tried connecting to other shares without success.
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