Advanced & troubleshooting
This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.
My venerable S1 ZP80s have suddenly stopped working when connected to my Nad amp via line out and phono.Generally, I'm getting close to zero volume even with the amp volume at max. Resetting gets me normal sound for 5-10 seconds and then it cuts out or drops back to residual levels. This is happening with two different ZP80s. The amp and speakers are proven to work, I've tried different phono cables and different amp ports and done multiple factory resets. No joy. Any ideas, or have my gen 1s finally been bricked? Updates are all done.
Hi. I am looking to fix something going on with my setup.I have a PC attached to a TV attached to the Sonos.When I click on Living Room and group everything else (Some One’s and a 5 in individual groups)They will all group together and everything works great.The problem is when I, say, pause a video or stop playing audio on the Sonos. I’m not sure how long but after a while the grouping will stop. When this happens what it looks like in the Sonos app is instead of everything in one group with dark shading on it what you see is Living Room with no dark shading over it and then everything else grouped with the dark shading. I have to click on Living Room and group again to get it back to working.How can I fix this? Thanks!
I am trying to get an audio input signal into my system for watching TV on our patio outside of our MBR (Master Bedroom). On this MBR patio, I already have a pair of outdoor speakers fed by a Connect:Amp labeled “Patio” that I would like the ability to listen to while watching the MBR’s Television. Currently we watch the MBR TV through a typical 5.1 home theatre style AVR system, an older Onkyo HT-RC160 and do not use the TV’s audio at all. The TV (Sony XBR-85X900H) is only used for Video which is fed from the AVR through an HDMI. When outside on the patio with the doors shut during hot or cold weather we have to crank up the (non Sonos) AVR which is a little annoying to others in the house. I would really like to use the current Patio outdoor speakers which are right there already installed.The Onkyo AVR has HDMI inputs from multiple sources, a Dish Network STB, a PC, a PS4 and an older Connect labeled “MBR”In my home, I have several of the older style Sonos’ Connect:Amps, Connect
Whenever I add Spotify songs as “Play Next” they get skipped. This is 100% reproducible on all speakers for the last several months. Going back and manually selecting the skipped song in the queue will play it normally.I have submitted diagnostics no. 2032647070, captured immediately after a failed playback.I would appreciate guidance on how to resolve this. Thanks,Jakob
Each time I stop or turntable auto stops at end of side I lose audio from Five when a start playing other side/new album Turntable is Sony PS-LX310BT with built in phono stage.Have set up Five speaker with line in auto play on. Source level 10 and delay medium. only fix I’ve found is powering off/on Five which is crazy. Any suggestions? As I feel I’ve wasted money on the Five. Thanks
Previously we had our sonos ones (stereo pair) connected as surrounds to our beam. Just noticed the surrounds no longer connect. I’ve done the factory reset and a) added them to the same room and b) put them under a separate room and grouped to room with the beam. When I try to “add surrounds” it takes a few moments and then gives an error. Has a change gone through to make them not speak together? thank you for your help!
Same as : Only happens on my 3 Sonos devices, and happens on all 3, Google devices work fine.“Hey google, set an alarm for 7am”“Ok, alarm set for 7am”“Hey google, cancel my alarm”“Ok, your alarm for 5am has been cancelled” “Hey google, what time is it?...responds with correct timeAlarm also goes off at desired time.
Hello, Was after some technical help, if possible. I have a Play 5 Gen 1 that needs some TLC - the unit powers on fine, connects to the network, is able to play songs etc., but the volume through the speakers drops in and out, like a capacitor is constantly charging and discharging in the background, affecting the power signal to the speakers (i.e not a sudden drop, but a drawn out one). At times, the speakers never receive any power whatsoever, so nothing comes out. Any ideas where to start, what to look at etc.? Are there any schematics about? Am happy enough with a soldering iron and a box of components to take a look at fixing what's wrong, but any pointers would be great. Thanks in advance.
AAC-LC in .m4a containers created by the Voice Memos app fail to play via Android "On This Mobile Device" or SMB1/2 Media Library
Recently discovered this little snag:My mother has been recording books for our children using Voice Memos on her iPhone and emailing them to us. We’ve been playing them using AirPlay from our iPad, but wanted more flexibility so tried to a) Put them in our NAS-based SMB2 library and b) Play them from Android devices using the Sonos app (we use an iPad for FaceTime but both parents’ personal phones are Android).What we’ve found is that .m4a files produced by Voice Memos fail to play using the Sonos App, reporting “Unable to play ‘Title’ - the song is not encoded correctly.” This is true both playing from “On This Mobile Device” on Android or from the Music Library share.I’ve reproduced this with several test recordings on multiple iOS devices on iOS 15.x.Salient ffprobe output:ffprobe version 2022-06-30-git-03b2ed9a50-essentials_build-www.gyan.dev Copyright (c) 2007-2022 the FFmpeg developers built with gcc 12.1.0 (Rev2, Built by MSYS2 project) configuration: --enable-gpl --enable-ve
Hi, my Wi-Fi at work crashed and was not working correctly, we had to do a bunch of resets to the system, once I got it resolved, the Sonos system was unable to connect to the speakers or spotify, I determined that reconnecting the speakers would solve the issue after trying one so I set them all up on a new system via my phone. After that all the speakers were working and are able to play music but I can no longer find them on any of our register or office computers. Most of the desktops are using an ethernet connection, however our office computer has a Wi-Fi connection and was also not able to find anything with the sonos app. We do have a backup Verizon network that may have kicked in at several points, however I think its supposed to be the same network since we don't have to do anything on the computer to switch to it. Does anyone know any solutions for this issue, or would a Boost make it work again? Thanks!
I have a problem with my second-hand SONOS PORT. I tried to set it up, and i have done Almost everything but not the LINE IN settings. I dont Know if there is a problem with the software, during the steps in the installation, or maybe there is a problem with the hardware. I dont Know. Please somebody helps me. Sorry for my english, im from Spain. Thaks you so much.
Hi. My Sonos app started acting wonky yesterday and continues today. I selected a music channel from my favs using Pandora and even though the music plays the correct station the information screen is "stuck" displaying the wrong music. I tried switching the channel using Amazon music but same result...still showing different music. Ideas? Uninstall and reinstall? Thanks.
I have my music at Spotify and listens througe SONOS App. The problem i have is that if I skip to next track, the SONOS speakers does not play thesame song. It takes about 3-4 seconds before all speakersplay the sam track or play at all. In my system I have 1 Roam4 One SL1 ONE S1 Play 5 gen31 sub gen 3I have one speaker with fiber cable direkt into speaker, så all speakers have the channel.Do I need to download all music to SONOS APP or….
So a bit of context here, I’ve got two young children and we play them white noise on our Sonos to help them sleep. One of them has a Play:1, the other has a Sonos One (Gen 2).When we stop the audio using the button on top of the Play:1, we can just press play again and it continues. When we try and do the same on the Sonos One, it doesn’t have the track in the queue and we have to go through the app to select the audio again and get it playing, which can be a problem for babysitters or sometimes my technophobe wife! Both are playing the same track, which is hosted on my NAS and is on repeat and crossfade.I have been through the settings on both and can't find anything obvious. There is no issue with playing the track, just the Sonos One clears the queue when stopped.I should also say I have a Play:3 as well which works the same as the Play:1, no issue there.Thanks in advance everyone!
Cannot share USB audio files with SONOS v2 systemRouter Model: TP-Link Archer C8Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings. All files are shared with no login required.The network address is: \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them, but the SONOS v2 system cannot access the music library.I have worked extensively with TP-Link and SONOS customer support, but they were unable to resolve this problem. SONOS suspects a problem with the TP-Link Archer C8's implementation of SMB1 and/or SMB2 protocols.I have tried sharing the USB drive with and without user login and password, but neither works.I just updated the router to the latest version firmware, but that did not resolve this problem.Any suggestions from other users would be welcomed.
Having intermittent issues for the last month or so. System includes a connect amp and wired speakers. I launch Sirius app and will get message: unable to connect. After a few tries it works, but super inconsistent. Same thing happens with Pandora. anyone else having this issue? Thoughts on how to troubleshoot?
HiI am having constant problems with streamed music and radio dropping out. This is particulary prevalent in the mornings. I usually group a Sonos 5 (1st Gen) and a Sonos Move in the morning, the drop outs happen on both speakers at the same time. I have tried changing the wireless network channels on my router, but this does not solve the issue.Some days are worse then others. This morning (16th December 2020) it was cutting out every couple of minutes for 10 seconds or so.Any help appreciated.ThanksSteve
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