Advanced & troubleshooting
This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.
I have just commenced using the Tidal streaming service. In Tidal > My Music > Albums or Artists I am unable to find an option that allows listing alphabetically, eg artist name, album name, etc. The list appears to simply follow a "last added" type of ordering, which is obviously a hopeless / impossible system when one has 100s or 1000s of albums or artists on file. HELP!!!
Hi all - on one particular track, one that I've played many times before, I am now getting a "Spotify lost connection" error when I try. It will then go to the next song in the queue. And guess what, that next song is also a Spotify track, in fact the next song on the album, and it plays just fine. I've reset my Bridge, added a new Spotify music service connection, and nothing works. By the way, the problem track is track 01 on Preservation Hall Jazz Band's Spotify Session album. Any suggestions? Thanks!
I've had a quick search but couldn't find out what I'm after (I may not have used the correct phrasing though!). Basically up until yesterday my system consisted of a Bridge sat by my TV and wired into my network, and then around the house 2x Play 5, 1x Play 1 and a Connect:Amp. Yesterday I got a PlayBar (which on first set up and listen I'm very happy with) and this sits in front of my TV, right next to the Bridge. I want to remove the Bridge and wire the Playbar directly to the switch and use the Playbar as the gateway to my Sonos network as it seems a bit silly having a Bridge and a Playbar right next to each other and both using electricity. Do I need to do this in any particular order so that I don't lose my playlists and other settings? Are they even stored in the Bridge in the first place? Any help much appreciated - thank you :-)
Hi I am building a home automation system using Samsung SmartThings, Philips Hue lights and just bought a 2 x Play 1's. I was really hopeful that the introduction of Sonos would add a lot of value, but unfortunately I'm quite disappointed. Whilst not the fault of Sonos as such; I (and many other people in the community) were hoping for a lot of power with what is considered basic functionality. For example; whilst with SmartThings I can send a single song or Text to Speech (TTS) command to play to Sonos I can't: 1. Send a song/TTS and have Sonos resume a track that's currently playing 2. There is some basic ability to resume a song but at best it will start from the beginning; most of the time it starts playing back a totally different song 3. There is no ability to dynamically create a group outside of the Sonos app. As I said; this isn't totally Sonos' fault; but there are a lot of people desperately hoping for the situation to improve. From what I hear from Samsung, they are pulling
The above message is showing in my Sonos home screen, however I have already updated everything. When I click on "Check for Updates..." it says "No update required. Your Sonos system is up to date. No updates are required." Anyone know how to fix this so I can use my Sonos again? I'm not able to use it right now because it says updates are needed (even though they are not).
I've owned this particular ZP 100 unit for about seven or eight years now, and my setup has not changed ever since. This week I started noticing ocational pop or crackle sound coming out of the speakers. It is a single crackle or pop, and could happen once every 20 to 40 seconds. It sounds exactly like a vinyl record static pop. I know the issue is not in the recording because I can go over the same spot a no sound at all. It happens with all sources, confirmed. Note that this occurs even on very low volume passages. Is this a Sonos hardware failure. I have only noticed it on this one unit, and I own 7. I have submitted an email with diagnostic number to Sonos customer support today.
I have setup the Sound Bar on our Samsung UE55JS9000 and all is working but the TV displays a generic 'Audio Out' icon when adjusting the volume via a remote (nothing is displayed from the App). Previously it was actually display the volume level in digits. I recall when we setup the App (iPhone) it did mention this during the configuration and there was message saying it would explain how to fix itat the end of set up, it didn't! I now can't find anywhere a solution to this problem, is there one? Thanks.
I run a Sonos system with a Sonos controller. I've got a couple of sonos controllers and have set up many playlists. I now find that I don't have space to set up any more and have to delete one to add one. Firstly... does anyone know where these playlists are being stored ? and secondly does anyone know how more storage can be added so I can add a few more playlists.? and thirdly if not possible with my current configuration would if help if I change to using a different type of controller like an ipad ? Thanks all
This problem is plaguing my otherwise stellar system. Controller app on iOS devices will not display music, even though music is playing. For example, I can choose my Pandora channel and it begins playing in the selected zone and I can control volume in the zone but the app's zone screen is null/empty/silent as if no music is playing. I have tried resetting controller. I have tried deleting and reinstalling. No change! I need my thumbs down for Pandora!
My main way of playing music on Sonos is from the Android Google Play Music (GPM) app, 'casting' to Sonos players. Towards the end of last year, I began experiencing a load of problems with the GPM app disconnecting, resulting in lengthy support sessions and log files from my players being looked at. The problem eventually disappeared, due to either GPM or Sonos fixes, and all has been well (rock solid) until just recently... I've again begun to experience intermittent disconnects of the GPM app from the Sonos players it's 'casting'/connected to. NB this is an intermittent problem, so reproducible test cases are very tricky to create! When the problem manifests, it's usually on a track transition, ie, when the current track in the GPM app's queue ends, the GPM app will disconnect from the Sonos players it was casting/connected to. See Diagnostics: 5084302 In the Diagnostics example above, even though I reconnect GPM to my Sonos players, it disconnects again at the end of every trac
I would expect that if Sonos owners with some technical knowledge would benefit from being able to run and interpret Sonos diagnostics information. The nice thing about Sonos is that there is a wealth of information available, but very little documentation on how to interpret it. Basic instructions on how to access the diagnostics are: 1. From a web browser on your network, enter the following URL: http://xxx.xxx.xx.xxx:1400/support/review, where xxx.xxx.xx.xxx is the IP address of one of your Sonos components (e.g. a Player or the Boost). You should see a short list of links to your Sonos components, plus a link to the Network Matrix. Note: if the links do not appear, click Refresh in your browser. For some reason, the links may not appear the first time you access the URL. 2. Click on one of the links to a Sonos component. A long list of diagnostic links will appear. 3. Scroll down until you see the link /proc/auth_rincon/phyerr and open the link. This link sho
I have 2 Play 1s acting as surrounds to a Playbar. I have them set so when I play music via the Sonos app, the surrounds play full music playback rather than just giving surround effect. But I also like to play music via my Apple TV and really like the visual aspect of being able to see what I’m playing on the TV – very cool for parties!! However, because this is an external source, Sonos doesn’t recognise that it’s specifically music playback so won’t automatically do full music playback through the Play 1s. I just get the surround effect. My workaround is to constantly unlink the surrounds and re add as a stereo pair. And then re add them again as surrounds when I want to watch TV. This is quite clunky especially now with True Play and having to set that up again each time I switch them over Are there any plans to add the option for 2 surround speakers to play full music playback when using an external source. I think this will be even more of an issue when the new Apple TV lau
I have factory reset every Sonos component many times and still have the following problem. I add the first playbar and 2 surrounds fine (no subwoofer). I add the second playbar, but when I add its subwoofer, it gives me an error saying, "You just tried to add a product that is not a sub." The sub then shows up as if it is an unused playbar, and strange things start happening in the system from then on, such as sometimes being able to control the sound of the second playbar but sometimes not. Like I said, I have factory reset this many times, but I don't know what else to do. any suggestions?
I'm a Beta tester. My tracks within Sonos playlists no longer show in or can be sorted in 'date added' order. Having spoken to SONOS support this morning it was suggested that although this was previously a feature, it is no longer possible due to changes in the Spotify API that has been made available to SONOS. It was suggested that I instigate this request for it to be added back in. Can you give me an indication of timescales.
We've had Sonso in our office for months and have not been able to get it to work consistently at all. We have 8 Play 5's with 2 Subs. We have set up a dedicated Wifi network just for the Sonos. Nothing but the Sonos speakers and the computer running the SONOS app are on this network. Here are the issues - During the day, the speakers constantly drop out. At night when none is here, they work pretty well. - Also, during the day the SONOS controller also "looses connection to server" and stops playing music (even music locally on the computer) and will go back to the beginning of the playlist. - Sometimes we are unable to add all the speakers to the main group. - Sonos looses connection to Spotify and Tune In radio even if the web browser can connect - - Controller freezes constantly. I tried rebuilding the system. Updated all the software on all speakers last night. Problem just seemed to get worse. I submitted a report today - the ref number is: 4983701
Hi! I'm not a big fan of the Sonos controller app and I really want to use the Spotify app instead. Is it possible to use one of these for my Play 1? http://www.amazon.com/3-5mm-Audio-socket-Ethernet-Adapter/dp/B00NIGLFV6 Connect it to the Chromecast Audio and play directly from the Spotify? Thank you!
iTunes stops playing in the middle of a song and then complains that it cannot connect to the iTunes music library. In order to fix this I have to remove the music library, clear all of my playlists, restart songs, reenter my music library settings. Then and only then will it actually allow me to get back and play my music. Ticket id. 4972167
I have updated the beta in the way requested, by uninstalling previous beta and then installing from email link. The newly installed beta seems to work but no matter how often I update, still shows an update and annoys me to update... Please help; I can't take it anymore...;-)
Hi, i have been using Sonos for a while fine but suddenly it has stopped recognising my computer, which is driving me crazy. When i try and add my music library i get the error "Sonos was unable to add the music folder. Reason: the computer [computer name] is not responding". The only change i have made recently is upgrading to Windows 10. I have followed the instructions to adjust my firewall settings with no difference. Are there other firewall settings or some other settings I need to adjust? Please help!
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