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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

26001 Topics

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Pago1977Contributor I
asked in Troubleshooting

Sonos Update 7.0 / Playbar

Hi there, does anyone know if the upcoming Software-Update 7-0 support trueplay for the playbar? Kind regads Patrick

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Stuart_W
5 years ago
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MunkimContributor I
asked in Troubleshooting

Brand New Play 1 Speakers - Error 1101 - Help!

Hi, we just purchased 2 Play 1 Speakers and have followed all the instructions for set up, dowloaded player on iphone and lap top. When we try to add stations, we keep getting the 1101 error, unable to upadate. We have broadband with wifi and are not using ethernet. We have tried the suggested fix of re starting everything and it doesn't work. We are so diappointed it has to be this hard and I'm about ready to just return these speakers! Any suggestions out there would be so much appreciated. No C.S. until monday, at which time we will call. From what I gather, this is not an uncommon problem. :(

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M
5 years ago
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RobNContributor I
asked in Troubleshooting

Sonos app doesn't connect to second (bridged) router

Here is the situation. I have 2 Connect:Amps and 1 Connect. All are physically located in my living room. The amps drive built in speakers in my master bedroom and rooftop. The connect powers living room speakers (through receiver). My primary router (Google OnHub) is also in the living room. Everything works great when I (and my iPhone) are physically in the living room. However, my Wi-Fi was very weak in the bedroom (furthest location from the router) so I bought another OnHub router, put it in bridge mode, and plugged it into my home Ethernet network. All Wi-Fi enabled devices work fine and easily switch between routers, HOWEVER if I'm in my bedroom and my phone is connected to the bridged router, the Sonos app cannot connect to my wireless network (even tho my phone is on my Wi-Fi network). Is there anything I can do to my networked routers or Sonos to fix this? Do I need to buy new equipment to ensure that Wi-Fi and Sonos is usable from all corners of my house? Thanks

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ratty
5 years ago
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dr.phibesContributor I
posted in Advanced setups

Why doesn't SonosNet appear on wi-fi detectors

I've used InSSIder to look at wireless signals near me and it only detects a SonosNet signal if the Sonos controller (CR100) is on. When the controller goes to sleep the SonosNet signal disappears off InSSIDer despite music still being played. Why doesn't InSSIDer pick up the SonosNet signal ? Is there another wifi detector that would see it ? Would something like Wi-Spy see it ?

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buzz
5 years ago
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BickeringSumoContributor I
asked in Troubleshooting

iOS apps prompt for update when no update is required

My iOS apps (iPhone and iPad) prompt me to update my Sonos app about once per day. However, when I proceed with the update I get a message that no update is available. This seemed to start happening after I joined the beta program, although I can't be certain there is a correlation. Has anyone seen this issue?

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B
5 years ago
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RaggisvContributor I
asked in Troubleshooting

Los connection to spotify

If I try to reconnect I get this message "Error There was a problem authorizing your account. Please check your internet connection. Select back and try to authorize your account again. If the problem persists, please contact Sonos Support."

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R
5 years ago
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ht505Contributor I
asked in Troubleshooting

Play 3 Cuts out when playing from music library

My Play 3 cuts out when playing from my music library (on my computer). I have already tried changing the wireless channel and it did the same even when the channel was changed. Any suggestions?

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H
5 years ago
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andydybvigContributor I
asked in Troubleshooting

error code 9

Please send me instructions to actually exit the beta. I'm on the phone now, but 63rd in line and waiting. Not sure I can wait too much longer.

4
Jeff S
5 years ago
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mgoetzingerContributor III
asked in Troubleshooting

Play Sound Bar -- HELP

Do I understand this correctly (?): Sound Bars: The concept of “sound bars” is that they offer an alternative to traditional Stereo Surround sound. The traditional surround sound system has a front center speaker, a front L and R speaker, along with rear L and R, along with a subwoofer. The sound bar system concept is different, however, as the sound bar contains the front left, right and center speakers, and can be supplemented with separate rear speakers and sub woofer. However, the rear L and R speakers really “are not” like the L and R speakers of a traditional surround sound system, because they do not separate left and right for stereo affect, they only function to enhance or more so engulf listener with the music or sounds. Said another way, the surround L and R of sonos system is only produced by the front sound bar and there would be no sensation of music or sounds being separated for an effect, such as, the rumble of tank treds coming from a rear speaker and moving towa

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Chris
5 years ago
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Mister KevinContributor I
asked in Troubleshooting

Pairing sub to multiple "rooms"

I have a stereo pair of 1s in the same room as my TV. The TV has a play bar, but I do not utilize the 1s as surrounds. They are independent of the playbar and I intend to keep this set up. If I add a sub to the playbar is it possible to connect the 1s to the sub too for when listening to music?

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M
5 years ago
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gabxyzAvid Contributor I
asked in Troubleshooting

Music Library missing itunes playlists

I can no longer see any playlists in the "Imported Playlists" folder within Sonos music controller. I use Apple Music and can access non-smart playlists through the service within Sonos. Thanks for the help

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G
5 years ago
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AtragichopeContributor III
asked in Troubleshooting

How to connect Connect Amp

I connected earlier today. It worked fine. Now it no longer shows up in my lineup for rooms? How can I reset or get this resolved? I have tried the factory reset but the white light stays solid and never flashes amber and white. Is there another way?

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A
5 years ago
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tshally2000Contributor II
asked in Troubleshooting

Napster - Adding album to queue

In Napster (IOS app) I can add a song to the queue but there seems to be no way to add a complete album to the queue. Am I missing something? This would be a very nice feature.

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T
5 years ago
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Dean0311Contributor I
asked in Troubleshooting

adding sonos 3

I am trying to add a sonos 3 to my existing system.. when going through the installation it shows it recognizes the sonos player and shows the serial number but when I go to connect it says it cannot find it?

1
jgatie
5 years ago
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Dave KootmanContributor I
asked in Troubleshooting

Control volume of entire room via device

Ive searched the community for this, but no luck. If I tap the volume button on one of my devices, I'd like the option to change the volume of the entire room at once, not just that specific device. Does this exist and I'm missing it or is there another way? ie. I can change the group volume via the app, but I'd like to change the group volume via the device. Thanks!

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T00LF00L
5 years ago
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schooltjeContributor I
asked in Troubleshooting

Android Sonos App does not work correctly

Since a while the Sonos App (6.4.8) on my Android Phone (6.0.1) the app starts and looks like to work, but when I want to select a room, nother appears. And in the screen where you must select a room the text "Hello +1" (see attachment) is shown. I have alread removed and re-installed the app, but the problem is still available. Does someone have a suggestion? Thanks!

2
S
5 years ago
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Kkb43Contributor I
asked in Troubleshooting

Play 1 stops after play Ingen one or two songs

After the last update our two play 1 stop after play after one or two songs regardles of how man songs there is on the play list We use yousee play

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CapnLes
5 years ago
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Tomg82Contributor I
asked in Troubleshooting

Sonos very temperamental - cutting out.

My sonos system is very temperamental. I have two sonos play1 speakers in different rooms in my flat. They are on the same for as the router about 6 metres apart. The router is in the same room as one of the speakers. Our internet isn't amazing but is fine - it's a sky router. I mostly use Spotify for playback. I constantly have problems adding songs to the queue and even when I do I often get jumping tracks, cutting out, or no playback at all. When grouped sometimes just one plays. Does anyone have any suggestions? At the moment I feel like the speakers are a waste of money as we don't try and listen to music as much as we would otherwise because when we do it mostly doesn't work. Please help!

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CapnLes
5 years ago
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OntologyContributor II
posted in Troubleshooting

Default Netgear Switch Settings cause STP issues

I just installed a Netgear GS716T switch today, in the middle of my network. The default settings for the switch have it blocking STP BPDU packets. This caused a network storm, as Sonos units behind the switch were not getting the BPDU's from the switch. Turning on BPDU flooding fixes the issue. I then turned on the switches STP. Same issue. It turns out that you have to enable STP for the switch, and enable it on each port, or at least each port that can cause a loop (the sonos connections, and connections to other switches). Its working fine now that things are properly configured. Just posted this as a heads up.

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K
5 years ago
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User122401Contributor I
posted in Troubleshooting

Problems with Tidal

Last night got a message to say unable to stream from Tidal. Tried to delete the account and then reload. After deleting I now can't find Tidal anywhere on the Sonos system including in the Beta program section, so unable to reload my account. Anyone else having problems with Tidal?

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E
5 years ago
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JZoeContributor I
asked in Troubleshooting

Playing audiobooks from library - Overdrive app

I want to play my audiobooks from the library. They play from the Overdrive app in MP3 format. I read that MP3 formatted audiobooks can be played but there's nothing about how. There's no section in the Sonos app. Separately, is this honestly a speaker that works from only one app that doesn't accept all your content?

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Insertusernamehere
5 years ago
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Patjoe81Contributor I
asked in Troubleshooting

SONOS Sound bar placement

Can I place a SONOS sound bar above my TV with acceptable results?

5
Noella
5 years ago
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Robbie48Contributor I
asked in Troubleshooting

Queues

The playing queue will "clear" whatever I first selected when I add more songs or albums. This function worked fine until recently. How can this be corrected?

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jgatie
5 years ago
DGH
DGHContributor I
asked in Troubleshooting

Play 1s Cutting Out When Using Line-In

Hey Kids! I'm running an Audio Technica turntable direct into a Play 5, which then flows to a PlayBar, and two Play 1s. For some reason, the Play 1s cut out intermittently, but only when using the line in/vinyl. Streaming services don't have this issue. I initially thought it was a distance thing, but since streaming works fine, that doesn't make sense (troubleshooting!). The RCA to 1/8 cable is high quality, as are the F to F couplers. Endlessly frustrating and making my ears weird out :) Thoughts? Is there a setting I can click to avoid this? Thanks SO much!

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Chris
5 years ago
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MagootheartistContributor I
asked in Troubleshooting

Error code 9 on update

Hi, zi am having trouble updating my Sonos and am getting error code 9. Diagnosists number 6816662. Is there anyone at Sonos who could help me please? Ryan has been recommended but is on vacation. Thanks.

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M
5 years ago

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