Advanced & troubleshooting
This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.
After couple of times of switching from normalsound to really low quality-blown speaker likesound (only low frequencies) my play 5 is sounding like complete trash,and i'm completely furious as i have used it verylittle and is out of warranty of course. Has anyoneelse had the same unfortunate experiance? What can i do? Support offered very little help.
I have 4 sonos play speakers and had the system for approx 8 years. Over the past few months the connection to the system has been very temperamental with the trouble shooting steps working maybe 1 in 3 times. I am using the same router, in the same position and do not have issues with any other devices connected to the network. The system is unusable for some time and getting to the end of my patience with the system.
Bought a Samsung QE55QN85B 4 weeks ago and connected to a Sonos Beam Gen2 bought on 6 Aug. Both devices have the latest updates. HDMI cable supplied with Sonos is ok and connected to HDMI eARC. No issues streaming to Sonos from iPhone but sound from TV drops. Have tried every combination of switching off and restarting TV/Sonos, have gone through every set up option on TV. Tv shows output to Sonos Beam. Sonos app shows it thinks it’s connected to the TV and adjusting volume on TV shows same adjustments on Sonos app. However there is no sound from the Beam. Best I’ve achieved is to get sound from You Tube on TV but as soon as I changed to Disney+ sound was jittery and then stopped altogether. Have phoned John Lewis for technical support for the TV, reset the TV and redone the connections. For about 3 minutes had sound from the Beam but then stopped. John Lewis are now exchanging the TV as we are assuming it’s a fault with the TV. However I will post again if the issue is not resolved wh
I have a client with 5 Ports, 1 Amp, 1 Roam, 2 Sound-bars all hard connected other then the Roam and 1 Sound-bar. They are also all on a static IP. The issue is they are constantly getting skipping audio with the Ports. There are also 5 network access points through out the house. My clients also only use Spotify through airplay but says it happens when through the app as well.We’ve sent multiple reports to Sonos and they say there is wireless interference. None of the APs are on the same channel though. Should that even matter if they are all hard connected? We go through the same steps of changing the channels and they say all is well. Then a few days later is starts again. Help would be greatly appreciated because Tech Support repeats the same steps or tells me to get a bridge which doesn’t make sense to me.
My new Sonos 5 connected to my turntable will not group play with my upstairs Symfonisk stereo pair lamps. Funny thing, is if I “remove stereo pair” from my “Main Room” group, the audio will start playing, but only from 1 speaker/lamp. It will then kick the other speaker to a separate room without me even doing it. This last time around it created its own room “Bathroom”. Wtf??? I’ve group played my line-in turntable with my 5 and my Living Room arc+2subs+2 oneSL surrounds. Group play works with every imaginable combination except Line-in and symfonisk. Any help would be greatly appreciated. My network is 1200mbps with Wi-Fi 6 mesh Further testing: If I remove stereo pair and then add stereo pair again, it works! But only for this session. And every time I trueplay tune the stereo symfonisks, line in group play stops working again! Extremely annoying.
I had my arc and sub paired and working good. But seems after i unplugged and moved both, the sub pairs with the arc but then while using the subs comes and goes. I’ve unplugged, removed and reinstalled etc. can’t figure it out. Any ideas? Sub and arc are literally within 5 unblocked feet of each other. I’ve reset both speakers and all components of the internet - router and wifi.
Sonos sub feels more pronounced from right side of it ( right frame). so I’m wandering why do I feel the bass less pronounced when standing to its left ( facing it) ?I have done auto tune and tried with and without it. Flipped the phase control to the other setting (than the auto tune set it to) and it was worse.so the autotune got it right.. Anybody had this “issue”?
We have one of our Sonos Amp’s connected to outside speakers and it seems that the volume has to be over 50 (on the iPhone app) in order to hear any music. But the rest of our amps and speakers don’t go much over 20ish and have good sound. Do you think its a problem with the amp? or the speakers? any suggestions...
Sonos, you may think your updates are important but don’t disable my surround sound. Not only that but the update is not successfully updating, so this causes me to have to stop what I’m doing to troubleshoot. So, you forced an update on by disabling my surround sound and then the software doesn’t actually install. Wow. Next time, my advice is don’t do it again.
Hi, I have a problem with my setup… Working setup… Benq beamer hdmi to Kanex and hdmi to Apple tv… From Kanex I use a optical cable to my playbar… Everything worked…Now I changed the playbar to a beam, and are using the included optical to hdmi adapter that came with the beam… But I have no Sound?
Recently, my Kitchen Sonos Play 3 has been breaking up whilst playing music. The other day, it was grouped with my Living Room Connect. They were both playing music working perfectly, and then the Kitchen speaker started to stutter and the audio cut off completely. About 30 seconds later it began playing again, in sync with the Living Room speaker. Just now, the Kitchen speaker started to break up again. I have submitted a diagnostic report 963986265. Please note the speaker has been operating perfectly normally in this location for years. Please advise on how to fix this. Thank you
Hello, i have one Sonos Five that is approx one year.it is not working and the led is pulsating whiteand no matter what i have done changes this. i have tried :power it off/on with a minute pause in betweenand still same and not visible in app nor searchabletested with and without ethernet cable with above actions. No luck. in the end i did bite the bullet and tried factory reset even if it is not adviced by Sonos rep but as this was my last resort, i gave it a go. No luck. It does not respond to the procedure ( power off → power on with connect button pressed for 5/10/15/30 secs ( yes i have tried multiple times)) so i am at a loss. Warranty case or can / is there any other procedure to test? Or an even harder factory reset method? br, Lennart
I just got another speaker which I am putting in my living room with my existing speaker. The existing is named Living Room and the new one is LR 2. I am trying to pair them as Left and Right, but the app keeps offering me a different speaker in a different room to pair. What do I do?
I’m a software developer creating a service for SONOS. I used to be able to use the form at http://:1400/customsd.htm to add my test service to the device, but it no longer works (although the form tells me “Success!” when I submit it). Is there still a way to do this? I’ve factory-reset the SONOS several times and uninstalled and reinstalled the app.
I have Sonos CONNECT connected to a new amp, and that in turn connected to my floor standing speakers. When I play a CD thru the Amp and speakers it sounds fine, but when i stream spotify thru CONNECT the bass sounds awful. I have tried turning down Bass and increasing Treble on the Sonos App and this helps a little but not much.When i play Spotify thru my other systems (eg car stereo) it sounds fine.Do you know why my CONNECT is distorting the Bass ?
I’ve been trying to get my turntable replaced for the past day in a half and it is a disaster. I keep getting the told to call here, we don’t do that, call there, email this person--it’s so frustrating. I bought my Pro-Ject T1 SB Phono TT not even 3 weeks ago and the line out has already gone out on it, all I want to do is replace it and it’s even still under the 30 day warranty. Sonos claims that they do not replace the turntables, their partners do, so I called them, and they said they don’t replace turntables under 30 days, that’s Sonos’ job lol. WHAT IN THE WORLD?!? Hahaha. Is there any way that I can just send my faulty turntable back and get a functioning one? Literally that’s all I want. If anyone could help, it would be amazing!!
My issue is about how Sonos alarms handle not being able to connect to a music service, which is that is falls back to the chime sound. Here’s why it’s a problem….In my case, I'm using Sonos boxes for the music in our coffee shops, via Soundtrack Your Brand, a commercial music service Sonos supports.What I've had happen a couple of times is when a music alarm starts, and Sonos isn't able to contact the server (for whatever reason), it defaults to the chime alarm. For a Sonos system playing the music in a store full of people, over multiple speakers, this is a serious problem, because it sounds to the customers like a smoke or fire alarm is going off.I understand why Sonos might default to the chime sound for individual users, but it should at least be an option to play nothing, for those who are using Sonos in a commercial setting.It would be a trivial setting along the lines of 'Don't play default alarm when unable to connect to the internet' I can’t think of a reason not to have it a
Please help us fix our system!We have 3 Play:1, 1 Play:3, and a Move. The play:3 has been having issues staying continuously connected for a couple months now. It was setup on a completely wireless system, but since then I hard wired the play:3 directly to the main network switch about a month ago. The play:3 continues to disconnect when playing and can at times be hard to bring into a group of speakers or just to get it to play at all. Today, the move also started cutting out. Nothing has changed on the network. TuneIn, Spotify, Local Music The behavior is always the same. I can recreate it by playing music - it happens at random, but reasonably frequently. Generally music stops playing for 1-3 seconds at least once each 5-10 minutes. Diagnostic number is 1649784927
Hi, I have my sonos in wall speakers (wired) connected to my sonos amp. Both in wall speakers and sonos amp are purchased brand new. My TV is connected to the amp thru the HDMI ARC port (its a Samsung). This has been working wonderfully for 6 weeks and tonight while watching a streaming svc (Hulu) an awful loud buzzing started from the left in wall speaker. It makes the show unviewable-- so loud! I disconnected everything and reconnected (hoping there was a loose connection)-- no luck. I can play music thru the sonos 1 app on the in wall speakers with no buzzing, so I know the speakers are okay… help! any advice would be appreciated!
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