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Wifi won't stay turned off

  • 15 March 2020
  • 3 replies
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I have a fairly extensive 9 zone Sonos network, via a ubiquity network… running STP on my switches. 4 zones are hardwired to my LAN, and the others are connected to one of my Connect:Amps via sonosnet.  On that device, i have wifi on.

I added another Connected (purchased used), and hardwired it to my LAN on the same switch as another connect that has been working fine. This new (used) Connect keeps dropping off my network, and i notice the LAN port lights will stop blinking. If i hard boot, this usually fixes it for some small time. 

I tried to disable wifi on the newest connect, and that seems to work for a bit as well, then it somehow automatically re-enables wifi on that device. 

Any thoughts as to why, and things i might try?  Thanks. 

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Best answer by Stanley_4 16 March 2020, 04:49

You may have picked up a defective unit, get it on-line, let it run for a few minutes and then submit a diagnostic. Pass the number to Sonos support, one of their 24x7 options on the contact page or here and ask them to look at it.

Turning off the radio(s) isn’t usually a good idea.

 

You could run a ping and see if it disappears from that. Use your IP, not mine.

 

Moderator Note: How to submit a diagnostic report.

 

PING 172.16.1.111 (172.16.1.111) 56(84) bytes of data.
64 bytes from 172.16.1.111: icmp_seq=1 ttl=63 time=0.499 ms
64 bytes from 172.16.1.111: icmp_seq=2 ttl=63 time=0.559 ms
64 bytes from 172.16.1.111: icmp_seq=3 ttl=63 time=0.554 ms
64 bytes from 172.16.1.111: icmp_seq=4 ttl=63 time=0.553 ms
^C
--- 172.16.1.111 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3057ms
rtt min/avg/max/mdev = 0.499/0.541/0.559/0.029 ms

 

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You may have picked up a defective unit, get it on-line, let it run for a few minutes and then submit a diagnostic. Pass the number to Sonos support, one of their 24x7 options on the contact page or here and ask them to look at it.

Turning off the radio(s) isn’t usually a good idea.

 

You could run a ping and see if it disappears from that. Use your IP, not mine.

 

Moderator Note: How to submit a diagnostic report.

 

PING 172.16.1.111 (172.16.1.111) 56(84) bytes of data.
64 bytes from 172.16.1.111: icmp_seq=1 ttl=63 time=0.499 ms
64 bytes from 172.16.1.111: icmp_seq=2 ttl=63 time=0.559 ms
64 bytes from 172.16.1.111: icmp_seq=3 ttl=63 time=0.554 ms
64 bytes from 172.16.1.111: icmp_seq=4 ttl=63 time=0.553 ms
^C
--- 172.16.1.111 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3057ms
rtt min/avg/max/mdev = 0.499/0.541/0.559/0.029 ms

 

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This started happening again.  Not sure if it was after the S2 update or a recent power outage. Have tried rebooting system, routers and switches, etc.  Again, the LAN lights go out… checked my Router and it is indeed gone (have static IP setup).

when in press play/pause, the white light stays solid. 

A reboot brings it back as before…. then it drops after some undetermined time. After reboot, ping works fine.  

I rebooted, and then did a diagnostic.  998826575

Would love some additional thoughts here. 

Thanks. 

Badge +2

sorry.. wrong thread. reposting elsewhere.

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