My 2017 Samsung TV uses HDMI ARC for my Beam. For my hearing aids I used a Sigma Streamline BT hearing aid transmitter (connected to TV optical out) worked flawlessly together for years--audio from both Beam and Sigma hearing aids.
Then the VA replaced my hearing aids with Phonak ones and provided me with a Phonak Connect transmitter that is connected to same TV optical out port. Now when I turn everything on I get the TV sound but 2 sec later Any-net+ disconnects the sound (regardless of which source I select).
What is really odd, is that when working with the old Streamline transmiter as before, the optical output wasn’t even selected when in use. In the Samsung TV settings, the sound setting selected used was “Receiver (HDMI)”.
These are the current TV settings:
Sound/Select speaker=Receiver (HDMI)
Sound/ Expert settings/HDMI Audio Format = PCM
Sound/ Expert settings/Audio Format = PCM
System/Expert Settings/AnyNet + (HDMI-CEC) = ON
Phonak support didn’t have any suggestions.
The new hearing aids won’t work with the Signa transmitter, so for now I’m stuck. Any ideas?