One speaker from stereo pair stops working



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@Mondale

Line-in connections can have different bandwidth use on different devices. Turntables tend to send much more bandwidth than smartphones, for example. You can use the compression setting in the Sonos app to set the line-in to compressed, and see if that helps.

We recommend keeping a couple feet in between your Boost and router.

Hi, I’ve got a similar issue - stereo pair works for streaming on my Play1’s, not for line in though (where only the left works) Diagnostic is 52994965

Was facing the same problem and started reading the help forum through and through but nothing helped. 
 

Solution that worked for me: I connected one speaker with a cable directly with the router. Then devices  create their own wireless network. Much more responsive in daily usage and very stable. 
 

If you can manage to at least connect one speaker, I would do that before you buy expensive repeater or boost products etc. 

Same issue here. Right channel of stereo pair won’t play. I’ve tried un pairing and re-pairing with the same result described above In other posts.

diagnostic: 182570923.
Hello,

I’m having this issue as well. Two Sonos One in a stereo pair trueplay tuned, but the right speaker does not play music. Diagnostic number is 137599950
Mondale/vkrishn3,

If you’ve tried the things suggested above and not had any success, I would suggest you perhaps also contact Sonos Customer Care.

Diagnostic report 1477804040.

Two Roams. After I create the stereo pair, only one speaker is playing. I can initiate pair creation starting from left or right - the pair is created - but only one speaker in the pair is playing, either left or right depending on which one was used as the starting point for the pair creation  So the issue is not related to any of the speakers individualy, but rather stereo logic in Sonos software.

When the pair was created the speaker were about 1 m apart, the phone used to control them was also more than 1m apart from both of them.

Access point was on another floor, ca. 4 m apart.

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Hi @Kwm 

Thanks for sending the diagnostic.

At the time of the diagnostic, it seems the left bedroom speaker was suffering from some 2.4 GHz interference. The most common cause of this is it being too close to an access point, or another WiFi device. Please make sure it has 1m separation from any other WiFi devices.

In addition, the two halves of the pair are connecting to different Google mesh nodes. This shouldn’t be a problem, but I suppose it could be. Rebooting a nearby mesh node should resolve this, at least until the speakers reboot again. It does look like you may have too much WiFi coverage in the bedroom - you may get better results by simply having less access points.

As the issue is following a particular unit, however, that sort of changes things. It may help to reset that unit - unpair it first, then follow the instructions to factory reset it, set it up again and re-pair.

I hope this helps.

 

Perhaps have a read through the two links in my post above and see if that helps resolve the matter. If not, then contact Sonos Customer Care to ask them to have s look at your diagnostic submission.

Thanks for the heads up. I've followed the guide by checking / changing wifi channel to one with least interference, removing a nearby wifi source, set up SonosNet, changed wifi channel on Sonos etc.

I've reproduced the problem with an optimal setup so have sent another diagnostic report to the customer care team.

Thanks for the heads up. I've followed the guide by checking / changing wifi channel to one with least interference, removing a nearby wifi source, set up SonosNet, changed wifi channel on Sonos etc.

I've reproduced the problem with an optimal setup so have sent another diagnostic report to the customer care team.

That’s okay djgw. Hope the diagnostic submission reveals the root cause of the issue and that the communication with Customer Care can help to get it resolved for you soon.
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Hi,

I have a pair of Play:1's in my kitchen, configured as a stereo pair.

Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it).

I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired.

Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054.

Thanks.


Hi there,

Thanks for sending in the report. There's some wireless interference showing up in your report which is likely the reason for the audio issues you're having. Please start by changing the wireless channel your Sonos system is using.

It may also help to take a look around your Sonos units for any third party electronics which could be causing interference. Try moving any devices you find away from your speakers and see if that helps.

My system keeps disconnecting (always is the One SL). Please check the diagnostics to see if there is a clue. Thanks.

Diagnostic = 359973345

 

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I’m going to add a “me too” to this thread.
I’ve already given them static ip addresses. Every week or two the RH speaker does not play as described by previous users.
A bit tedious to take time to re-pair.
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Hi folks,

The majority of the time when one speaker in a stereo pair stops playing it is due to a wireless communication error between the sides of the pair. Please submit a diagnostic report after this happens, then reply here with the confirmation number.
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Ok, thanks. My report is 714549676. It’s true my new router is not making me happy as well. It’s possible the issue could be connected. Looking forward to further advice.
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I’ll have a look at that. Thanks.
This is happening to me as well.
My report is 204777147, thank you for your help.
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I'm thinking static IPs for Sonos are most interesting in the variety of issues they solve. I'm hoping someone at Sonos is looking at their issues in this area and trying to find a fix that works.
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I'd recommend getting all of your access points on the same wireless channel. Channel 6 seems to be the best in your area. Try that out and let me know how it goes.


Oops, my bad for forgetting your reinforcement of Stanley's solution. Thanks Jeff as well!
I’m having the same problem after updating my speakers this morning. The right speaker in my living room pair won’t play. If I unpair, they both play fine independently. If paired, the right speaker won’t play. Diagnostic number is 1924058670.

Hi!

I have the exact same problem. The right speaker of my setup of two ONEs is silent while the left keeps playing. 
 

I have two ONEs in the kitchen as a stereo pair and two ONEs in the bedroom as a stereo pair, same issue in both rooms.

The system was working fine with the “old” S1-app and started when i changed to the new S2. 
 

I’ve tried everything that I can think of, also the above instructions.

 

Diagnostics report: 1398258530

Mark,

As it is the weekend, you’re not likely to get a response to your diagnostic here in the forums, those folks are M-F. You can wait till Monday, or you have the option to hit them up via Twitter or Facebook, where the support is 24/7.
Having the same issue. Diagnostic # 1235254777
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I’m having the same problem after updating my speakers this morning. The right speaker in my living room pair won’t play. If I unpair, they both play fine independently. If paired, the right speaker won’t play. Diagnostic number is 1924058670.

Hi there,

Sorry for the delay. In your diagnostic report I see that your home network has multiple access points, and that they are running on different wireless channels. This can make it hard for the Sonos speakers to communicate with each other. Please make sure all of your wireless access points are running on the same wireless channel. I'd recommend channel 6 as it is not very crowded.
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Hello, I'm also having the same issue here.

I have a Sonos Beam with Sub and rear speakers (so, 5.1) set up as a room (Lounge) and also two Play:1 speakers grouped as a Stereo Pair at the front, called a different room (Lounge 2), but physically in the same room as the 5.1 speakers, to act as more left/right stereo separation.

In Sonos app, the Room is always grouped so that all of the speakers play together (Lounge + Lounge 2) but I've noticed that the front right Play:1 is often silent. This is one of the Stereo Pair which I added recently to complement the 5.1 Beam system.

There seems to be no reason for that speaker not to work and if I go into the Sonos app and ungroup the rooms, then group them together again, the speaker comes back.

I've tried changing the wireless channel in my router from Auto to channel 6, as suggested above, but it happened again last night.

It's curious that the other people having this issue say that's it's also the right speaker for them too.

I've submitted a diagnostic - Number: 722082023

Can someone look into this for me please?

Thanks

Matt
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My RIGHT play1 has also gone silent twice in 6months. Unplug & power up again sorted it completely. Maybe the LEFT is the master and send signals to the right of the stereo pair, then there is a network problem and the right drops off. Don't know how long it was silent before I noticed.

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