I followed all the steps indicated by Sonos in order to reset the device but the light just flashes white and then becomes solid white.
i lost 3 hours trying to figure this out but nothing is working.. could anyone have any suggestion?
Best answer by nik9669a
What phone are you using, and what software version? It should show as Version 10.6
I think, then, that this is an occasion where you do need to factory reset the Playbase.
- Unplug the power cord.
- Press and hold the Join button while you reconnect the power cord.
- Continue holding the button until the light flashes orange and white.
- The light will flash green when the process is complete and the product is ready to be set up.
Try that to reset it.