After 6 calls into Sonos I was told to get a managed switch to resolve the sudden loss of both Tidal and Spotify- the solution is/was unplugging the router wait 10 sec and all is good of a few hours days.
Long story short I was told by the Sonos guys my Boost was veering way too much data and therefore I needed a managed switch to resolve
Sonos would not provide a make or model just as long as it had the “snooping feature”. The setting provided where if no help
Now I’m told I need to get ahold of a senior engineer
Anyone one here have a NETGEAR managed switch? What settings are you using?
Thanks
Btw never had this issue till
Moving to a new home
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What? The network matrix link? That doesn't work on a Boost or Bridge.
NB: It's http://[IP address of a player]:1400/support/review
Userlevel 7
Based upon your comment something is drasticaly wrong. If you are using a Boost then all Sonos should show as being in Boost (wired) mode. Go to Settings > About My Sonos System you should see all components showing WM:O which indicates Boost (Wired) mode. Other Modes are:
WM:1 = WiFi network (Wireless)
WM:2 = surround/sub speakers in a 5.1 setup while the Playbar/Playbase is WM:1
You may be running is a mixed mode which generally causes problems unless you have the skills to set it up properly.
If you are not in a mixed mode (meaning all components show WM:0) is it possible to wire another Sonos component to your router. I'm only suggesting this because I assume (short of performing a Factory Reset on your Sonos) you have done all the basic trouble shooting including taking down your network and setting up everything from ground zero. :?
+1
Does not work with Boost
+1
Only have a Boost connected to my network
erumsas1962,
How many SONOS units are wired to your network?
Go to http://[IP address of a player]:1400/support/review and click on the bottom entry. This shows the network connections. Red cells are drawing your attention to problems. Note that this is not a real-time display. After making a change, refresh the page.
How many SONOS units are wired to your network?
Go to http://[IP address of a player]:1400/support/review and click on the bottom entry. This shows the network connections. Red cells are drawing your attention to problems. Note that this is not a real-time display. After making a change, refresh the page.
+1
Thanks to both of you. I have the same NETGEAR switch and I stil have dropped streaming services. The only way to reconnect is to unplug the router count to 10 than all is good. Till the next time.
Sonos support was adamant about getting a managed box with snooping. It is enabled. Still I lose all streaming services. Updated the switch to the above suggested setting. Still no good.
Made changes to the router,switched cables, moved the Boost away from said router.
Appears from the sonos tech I have a ton of data the overwhelms the Boost. Tried changing the Sonos channels etc. nothing works. Streaming services fail
Sonos support was adamant about getting a managed box with snooping. It is enabled. Still I lose all streaming services. Updated the switch to the above suggested setting. Still no good.
Made changes to the router,switched cables, moved the Boost away from said router.
Appears from the sonos tech I have a ton of data the overwhelms the Boost. Tried changing the Sonos channels etc. nothing works. Streaming services fail
Userlevel 7
+23
I use a GS105Ev2 and haven't changed any settings after unboxing it (except the password).
I have no idea why Sonos support would recommend a managed switch, esp to get music services back. Seems a bizarre suggestion, unless it is purely for the snooping feature in order to debug it further. (Snooping is why I actually got my managed switch, but it wasn't suitable for my reverse-engineering so I snoop Sonos packets a different way).
I have no idea why Sonos support would recommend a managed switch, esp to get music services back. Seems a bizarre suggestion, unless it is purely for the snooping feature in order to debug it further. (Snooping is why I actually got my managed switch, but it wasn't suitable for my reverse-engineering so I snoop Sonos packets a different way).
Userlevel 7
Hi erumsas1962
I use a NETGEAR Nighthawk S8000 Gaming & Streaming Switch. Here are my settings;
Dedicated Boost on Port 1
DoS enabled
Switch Discovery All Modes On
QoS set to Port Based
Broadcasting Filtering On
Sonos Boost QoS_High
No VLAN's set
MultiCast_only IGMP Snooping set to ON
Link Aggregation set to OFF
DHCP set to Auto
I use a NETGEAR Nighthawk S8000 Gaming & Streaming Switch. Here are my settings;
Dedicated Boost on Port 1
DoS enabled
Switch Discovery All Modes On
QoS set to Port Based
Broadcasting Filtering On
Sonos Boost QoS_High
No VLAN's set
MultiCast_only IGMP Snooping set to ON
Link Aggregation set to OFF
DHCP set to Auto
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