This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.
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- 11,235 Replies
Spanning Tree & Netgear Switch Settings
Please help, does anyone have the correct settings required for using wired sonos components on a Netgear GS724T V3 smart managed switch. I have recently extended my Sonos system which now includes 4no. Connect Amps, 1no. Connect, 1no. Play3, 1no. Play1, Playbar & Sub. I have the ability to "hard wire" all the Sonos equipment to the switch via my home network which works ok for 1/2 an hour or so and then it crashes the network. Having read up on the forum i have found various article referring to "spanning tree protocol" but nothing that relates exactly to my Netgear Switch. I can revert to the wireless setup with one sonos component connected to the switch acting as the bridge but would prefer to utilise the wiring available in my home network.
Music Library Artist Folder Artwork
Hi All. I'm relatively new to Sonos as of last year. My query is how to add artwork to Artist Folders on a shared drive. My setup is via a NAS drive. Now i'm not talking about Album Artwork. This displays fine. What I am talking about is when browsing my Music Library which is on a NAS Network drive and scrolling though Artist selection there does not appear to be anyway to display artwork on a folder to display on the sonos app. I tried everything from embedding artwork to the folder itself but no joy. Looking at other posts from 2013 has suggested it is not possible? Surely this is not the case?
Google Wifi, Google Fiber and Sonos
There are a couple of other threads in the forums about people having problems using their Sonos system after updating their WiFi to the new Google WiFi mesh network. I wanted to share my experience as well, especially if you also are on Google Fiber. I am on Google Fiber in Kansas City. My entire home network was working just fine... I have a Netgear Nighthawk R7000 wireless router configured as a an access point. I only switched to Google's WiFi ($300) because I am an early adopter. When I switched, setup of the Google WiFi three access points was easy. Things were working great and I was getting decent speeds. The problem is, I couldn't use my Sonos controller on my iPhone or iPad any more. So I went through a lot of trial and error and never got it figured out. I factory reset my Sonos bridge and turned off all of my Sonos speakers to try a fresh install. No matter what I tried, the iOS device connected to my Google WiFi could never see the Sonos bridge, even though it was h
Playing Podcasts from Android Device
Sonos says "For podcasts to show up in the Sonos app under "On this Mobile Device," they must reside in the 'Podcasts' folder on your Android controller. The podcasts folder should be in the root directory of your Android device" What does "reside in the Podcasts folder" mean? That all the media files for all podcasts have to be in that foldre? Can there be subfolders? Has anyone gotten this to work?
Connecting a Sonos through an Aruba WiFi Controller? Here's how:
Just wanted to share my experience with setting up my Sonos Play 5 with an Aruba WiFi controller. After many hours of tcpdump'ing and connecting the Sonos to wired networks (with everything working perfectly!), I found that by default, Aruba WiFi controllers (mine is a 225 running version 184.108.40.206-220.127.116.11_57496) drop broadcast & multicast traffic between attached wireless clients, which is used by the Sonos Controller app to find the Sonos. There is a setting in the Virtual Controller under "Networks" (usually the name of the SSID you've created), WLAN Settings (click "Show Advanced options"), then "Broadcast Filtering". Mine was set to "All", and a quick change to "Disabled" + reboot, the app now found the Sonos with ease. Hope this helps someone [i]not[/i] spend 4 hours on their Christmas morning trying to debug their brand new Sonos Play 5 ;-) Steve
AirPlay support - time to do it properly
Sonos have had a form of AirPlay support for quite some time but frankly it has always been a disappointing kludge even if it got the job done. For those unaware the current and [i]only[/i] solution involves buying an Apple AirPort Express WiFi basestation, you then connect the audio output from the AirPort Express to the audio input on a Sonos device. You would then AirPlay stream to the AirPort Express and it outputs to the Sonos. This of course means spending more money for an AirPort Express or even several but also adds an extra device in the link with the possibility of additional overhead and small audio quality loss. In reality it was 'good enough'. Unfortunately Apple have just discontinued both the AirPort Express and the AirPort Extreme. (The Extreme could not do this as it does not have an audio output.) No other device has ever offered this functionality. This means that going forwards it will effectively be impossible to use AirPlay audio streaming with Sonos. (I ca
$2,500+ House System Connected Speakers Intermittently Show in my Sonos controller
So this is extremely annoying and I am extremely frustrated with the producr to date. I have had these device almost 2 years now for the most part, and have been having this issue the last year. So the issue is with the application or the speaker itself. About 4 months ago, I upgraded our home Wireless internet with a new router/modem repeaters, etc. i thought this was the issue with the connectivity. Apperently thats not the issue, because it is happening to date. Here is the system: Play 3 - Garage PlayBar - Fam Room (Closest to router) Sub - Fam Room (Closest to router) Play 5 Gen 1 - Main Area (Furthest From Router) Play 3 - Master Bedroom Play 1 - Master Bath Description: So this occurs intermittently, there is no cause, pattern, or reason quite frankly. Most commonly it occurs in the fam room, and the main area. I live in a split level home. The speakers are all connected wirelessly and connect to a Bridge which is hardwired to the router. All of my speakers conne
Sonos surround system with computer setup doesn't work
Hi support, I have an issue where I can't get surround speakers to work with my current computer/Sonos setup. I've read a lot of stuff on the issue but couldn't find a satisfying answer. I own a playbar, 2xPlay:1s and they are configured as surround system in my sonos controller. So I have this computer hooked up on my Samsung TV (Model: PN51F5300) with a HDMI cable. It has an Asus P6X58D-E motherboard with AMD 6770 gpu. The playbar is connected on my tv through the optical cable. I suspect my tv doesn't relay anything else than PCM/2.0. When I go into sound settings of the tv, I only have the option of PCM. The other option doesn't output any sound. [img]10998c58-6667-45c5-8f82-8ee1e6757a4d.jpg[/img] I tried to connect the computer's optical cable directly to the sound bar and it did not work. My main source of video comes from my Plex server. In both cases, when I play music through the sonos apps, it works perfectly. I understand that my TV doesn't relay anything el
Major Issue with Wireless and Wired at the same time
I have a number of Sonos amps around the house, with two being connected to different switch ports. My network kept slowing down, dropping out, then coming back on again after a few moments. Basically, my whole network was virtually unusable, and this went on for months. Eventually I traced the issue to the Sonos system on my network. When I unplugged a whole floor in my house from the switch, I miraculously could still see the servers on that floor, be it with an incredibly slow response. WOW. I traced this to the Sonos systems being connected wirelessly and passing my normal network traffic between them. This created 2 separate paths to many devices on my network: 1 via the hard wired switch ports, and 2 via the wireless connection on the Sonos. Who would have thought that Sonos acts as a wireless bridge for my standard network traffic. It seems that this caused to intermittently drive my whole network traffic through a much slower Sonos wireless connection, which I measured at aroun
2 Sonos Systems - One House
I have a challenge for anyone up to the task. Not a straightforward arrangement so I have attached a diagram which I hope makes sense. (They say a picture paints a thousand words ) I live in the country and have little or no broadband. I therefore use an EE Huawei E5180s-22 4G LTE 150Mbps Router Cube. I place this in the bedroom as it gets the best 4G signal here ( Up to 32mb ) I have cable from the back of this router to my office, which is where most of my tech lives. In my office I have an RJ45 splitter box which then connects my iMac, Lightwave system and Netgear Arlo home security system. I also connect in to a TP link power extender at this point which then provides good coverage throughout my house on all floors. I have a play 1, 3 & 5 in the house which I have set up using the ethernet cable and used all of these speakers wirelessly when I first set up the system. There is also a cable from this splitter box to an out building some 100 metres away. Within the
Verizon Jetpack connecting with Sonos?
We have wifi through a Verizon Jetpack, does anyone know how to successfully connect Sonos through the jetpack? It looks like I cannot set the Jetpack to a static IP address, instead it applies a different IP to each device connected. I did not know if there is a way to create the static IP through my laptop and connect Sonos through that? If anyone has successfully connected a Sonos System by using the Verizon Jetpack, I'd appreciate your thoughts/information! (I have a Sonos 1, if that information is relevant).
PLAY:1 Set-Up issues with roaming wifi, Apple Airport, and MacBook Pro, How to set up system here
Currently, I am living on campus as a freshman in a dorm in college. The wifi used here is a roaming wifi called "Eduroam," and both my Iphone SE and MacBook Pro use it as the primary wireless internet source for my room. I have an Airport Time Capsule used as, basically, a giant backup flashdrive since I was unable to connect it as a router for my room. I realize that the new Sonos systems require, in most cases from what I have seen on other threads, a wireless internet source to receive updates and operate with a phone or tablet as the controller. However, my Play:1 detects the Eduroam and attempts to connect to it; but when I insert my given school password (each student has a unique password based on their student i.d. number), there is a long delay and it claims that it (the Play:1 through my Sonos phone application) is unable to connect to the Eduroam network. Is there anyway I can simply connect my Play:1 to my laptop via ethernet cable to access it directly or into my Airport
Help needed tuning spanning tree - Ethernet port become blocked in switch
I've run into a situation where a Connect AMP prefer a weak SonosNet connection over using wired Ethernet. I have 4 permanently and 1 occasionally powered Sonos units: a) Connect (wired Ethernet) b) Play 5 c) Play 1 d) Connect AMP (wired Ethernet) e) Connect (wired Ethernet, WiFi OFF, unit is occasionally powered) Sonos Network Matrix (units a to e, left to right on the X-axis): [img]7157bb2c-7048-4272-9a6d-2bd8219165f0.png[/img] The SonosNet is "green" between unit a) and b). Unit c) has "yellow" connection with b). Initially when adding unit e) I had problems with network loops and found out that my root switch ate all RSTP BPDUs. Later I enabled RSTP in the root switch and the RSTP protocol started to work and prevent loops, but anyhow I chose to [i]deactivate[/i] WiFi in unit e) since it has a wired connection and is located in the basement and surrounded by thick concrete walls. Today I added unit d), but to my surprise it caused the switch port where it is conne
Trouble with AT&T gigapower router
Anyone else having a problem with AT&T Uverse Gigapower and Sonos? They use the PACE 5268ac gateway/router from Arris. The Sonos will work but it seems that the Sonos might be taking the whole network down every 2 to 3 days. Basically, things will be working normally for a few days and after a few days, everything stops working and the only fix is to reboot the Pace router. I have many Sonos devices - a few Play5's, two Playbar's, a sub, some Play3s and am Amp. I use the old Sonos Bridge for Sonosnet and the Bridge is directly connected to the Pace gateway/router. I looked up the specs of the Pace router and there is no indication that the router supports spanning tree protocol (STP). https://www.arris.com/globalassets/resources/data-sheets/5268ac.pdf Does anyone know if I'm looking in the right place as I troubleshoot the problem? Are there any workarounds? I'm planning on connecting a few more of the Sonos devices via Ethernet - specifically the Amp and one of the Playb
Moving music files to new server and existing playlists
I have purchased a QNAP NAS and will be moving all my music files from an old NAS to the new server and also setting up Plex with Sonos. I have created a ton of playlists through the SONOS app, once I point SONOS to the new location of the music files with the playlists continue to work or will they all have to be created again?
Looking for integration ideas
I'm considering purchasing the Sonos system and I'm looking for integration ideas with the NEst and Philips hue lights - maybe with smartthings? I'm deaf so the music isn't really a concern of mine. But I do have some ideas that I've always wanted to do. In Star Trek, when they go into battle, they flip on red alert and then there's red lights blinking. I'd love to do something like this for the fire alarm with the Nest protect. They already have an integration with the hue lights (a bit on the slow side though and sometimes you have to reconnect it). Would love if when the nest protect went off, the lights blinked red AND the sonos blared red alert from star trek. Maybe also a proximity sensor - when specific people come home, different types of music plays so other people in the house know? Are any of these possible?
More than one remote to control volume on playbar
Hi, I have an LG OLED TV and Xfinity. Is there a way to have two remotes control the volume on playbar setting (+sub+suround)? or can I only choose one? when we watch Xfinity we prefer to use Xfinity remote for X1 voice control that the LG Magic remote doesn't support, but then its annoying to back to LG remote for volume. Isaac
:1400/support/review/ not working the same?
I just moved my home office, which meand my wifi router and bridge are in new locations. I wanted to review my Network matrix to see what it looked like after the move. When I got to x.x.x.x:1400/support/review/ , the only thinks that comes up now is a hyperlink that says network martrix (the other links are no longer there) and if i click on the link, the table does not appear.
Retrieve Music Service List or Switch to Music service from current Queue
Hello there Sonos-comrades I am building a little software for controlling my Sonos speakers. I have managed a ton of things to automate, however, I am hyper struggling in figuring out how to build a POST query that returns the tree of options for a given music services. on the same line, I can post the following code and set the AV to my current queue but I can't figure out how to switch back to another provider (spotify/amazon..) 0 x-rincon-playlist:RINCON_5CAAFD7916DE01400#0 Any help on this is wildly appreciated. thx!!
Setup Sonos with Corp WIFI
Hello, I am the beginner of Sonos, our company bought Sonos Play:5 and Sonos Connect. Our Sonos equipment are not able to setup and connect with our below WIFI networks (total 9 APs within office). 1. Guest WIFI with landing page 2. Staff WIFI with security type 802.1x Would you please advise what should I do? Thanks, Davidson
Probe Request Spam
Is it normal for these Sonos devices to send tens of thousands of probe requests per day? It is kind of flooding out my network analysis. I can just filter this traffic out, but before I do I wanted to find out if this is normal behavior. Between my three devices, over the last 1-2 hours, I have captured 14,000 probe requests. Seems kind of crazy. I have a Sonos Play:3, Playbar and Connect. They are all connected via wifi, none of them are plugged in. Examining my network traffic, I see that they are constantly spamming probe requests to Sonos_OPSFJSLDGNSODV (I made that name up but that's the basic idea). I guess that is a mesh network that the three devices use?
Chunked encoding transfer and MP3 ? (a technical question)
Hi - I asked that question a couple of years ago: I'm using my own software to control my Sonos using UPnP for some special setup. When sending an audio file, in UPnP it's a simple webserver that handles the player's request. Sonos devices handle well, when the file is flac or wav, a HTTP transfer mode named chunked-encoding which is used when the source does/can not know the size of the file to be transmitted and just send data in chunks. Strange enough, chunked-encoding does not work with MP3 and I can't see the reason why, so the un-elegant workaround is to fake a file size and cut the HTTP connection when needed. I was hoping that this would be corrected with new releases, but it does not seem to be or there is another reason that I'd be curious to know. I know this is not a forum for dev and Sonos has little reason to spend quality time on that, but raising a ticket does not hurt and if it ever reaches the dev team, they might want to correct that for sake of a cleaner implemen
Change to new wifi network.
I'm trying to set up a sonos play that used to be in my home. Moving it to a boat using the marina wifi. It's not a public wifi - you have to have a slip/password to log in but I can't get it to work. Are these firewall issues? And if so any ideas how I can get past them? Thanks...
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