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Advanced setups

This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.

  • 2,012 Topics
  • 13,051 Replies
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DorianBriand
started this topic

Era 300 placement for surround

Hello everyone,I would like to have your opinion and your suggestions on the future placement of my Era 300 which I will receive shortly. I...
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Corry P
Corry P
solved this question

Sonos and Mesh network

Hi @Bourney Welcome to the Sonos Community!I believe that system will work with your Sonos without issue, yes.Please note that when you add...
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ratty
ratty
solved this question

Two systems on one wifi network, with only one phone controller?

As you perhaps realise, one set of speakers would need to be factory reset and then set up afresh as a ‘new system’ while the other set is t...
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2012 Topics
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ptpintoaContributor I
posted in Advanced setups
Wire all units or just 1 or 2?

Dear community,I'me refurbishing completely a 3 story apartment. I'm planning to have several Sonos units on 1st and 3rd floor. I see two options:wire one unit in each floor and have the other units connected through sonos net. I guess this will create 2 sonos nets independent from each other right? wire every unit in each floor; more work and less flexibilityI would only go for 2. if there was any issue with 1. Otherwise is more work and less flexibility to move units around. Which way would you go for? Thanks in advance! André

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Stanley_4
1 year ago
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Shelby Gast-GlickContributor I
posted in Advanced setups
Finally got Sonos to recognize new playlists from my Apple Music Library.

Note the information below is current as of 2/13/23 for MacOS Ventura 13.1.  Lord knows what changes the winds of times and whims of Apple Software Engineers will bring.So like many folks in this forum, I’ve been frustrated by the Sonos Library  recently refusing to recognize new playlists.  I periodically copy my Apple Music library and related files (the whole darn …/Music folder) to a shared drive that Sonos has access to.  Doing an index from the Sonos app picks up new music, but recently tends not to recognize new playlists even with repeated indexes, even deleting and recopying the music library, or sacrificing a chicken under a new moon, the whole drill.   No love on new playlists.   After a bit of digging around I think I know what happened and how to fix it.   So in the old days of iTunes, Apple would automatically generate and keep up to date a file called iTunes Music Library.xml, stored in …/Music/Itunes/.   Sonos indexing apparently uses that file to do its magic.  Cue dar

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Corry P
1 year ago
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rld53Avid Contributor I
posted in Advanced setups
Sonos is just so flaky

Five play1s and a thingee for a sub. I spend way too much time debugging sonos. I have great wifi, nothing else going on (no gaming in parallel). Sonos complains, can't connect, then it connects, then it plays a few songs on Pandora only to stop and restart a new song mid-song. And streaming is its strength. Playing stuff from my PC ? forget it. It works, its just FLAKY. Great idea Sonos, it's just too damn flaky. Next time, bluetooth and cast to local speakers. Done. Ive already invested in sonos, but will never spend another penny, and if it dies, bye bye sonos.

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1 year ago
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whopahContributor I
asked in Advanced setups
Moved House - Cannot Reconnect - BT Smart Hub & Google Mesh

I have just moved house having had my sonos system work well before.  Previously I had Virgin Media as my ISP and was using a Google Mesh to share the wifi around the house.I’ve moved and taken the mesh with me and now use BT as my ISP.  The Google Mesh uses exactly the same network name and password, but I cannot get my Sonos to connect.If I connect one directly to either the BT router or the Google Mesh router via Ethernet cable, I can see that and use it on my account, but none of the other speakers connect at all.One suggestion I’ve seen is that having both mesh and smart hub as DHCP causes an issue, but I can’t make the hub a modem only device.  I need to use the google mesh through the house as the signal won’t reach otherwise.BT have changed the wifi signal from their router to 2.4GHz which has helped, but it is not having any effect.Any ideas and suggestions would be great!!  It’s all getting rather frustrating. (edited to correct spelling)

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Corry P
1 year ago
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MunchMunchContributor I
posted in Advanced setups
Ubiquity and Sonos

My SONOS system consists of (3) Play3s, (1) Arc, (1) Sub, (1) Move, and (1) Roam. They were all working great on my old Wi-Fi system. All were and are wireless.  I upgraded my Wi-Fi to a Ubiquity Dream Machine Pro Special Edition with (3) hard-wired Ubiquity WAPs. Same network name and password.  Now, nothing works even after doing the standard Sonos app “Let’s fix it” to move to the new network. Have also tried to do a hard factory reset. Have also tried to use one of my Play (3)s in a hard-wired scenario to act as a bridge. Still does not work.  what the heck do I do?

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Mr. T
1 year ago
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JfrommContributor I
asked in Advanced setups
Connecting Sonos amp with an external hard drive

I recently bought a Sonos amp and have no problem using Apple Airplay from my Mac and iPhone.  I also have the amp connected to a CD player.I was told I can connect an external hard drive through the ethernet port but there is no information on the Sonos website on how to do this.  I put all my MP3s and MP4s on a Sandisk solid state hard drive and and hoped to play them directly from this.Anyone figured out how to do this?  Sorry, but only proficient in Mac operating systems.

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J
1 year ago
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RoelfMContributor I
asked in Advanced setups
change wifi network

Want to change so is to new WiFi but doing this wireless (the app helps you through the steps) gives me an error (cannot connect to SONOS wifi). I remember that a way around might be to connect via Alan Ethernet cable speaker for speaker. True?

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Mr. T
1 year ago
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jrbeekContributor I
asked in Advanced setups
Sonos Boost

I connected a Sonos Boost to my Sonos 2 app - no issues at all.  I have a Gen 1 Play 5 on the Sonos 1 app, how do i get the Boost to work with that speaker as well?

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Airgetlam
1 year ago
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Modd3mContributor II
asked in Advanced setups
Two Boosts - Two Systems (Sonos 1 and Sonos 2)?

I have two Sonos systems in my home. On system runs Sonos 1 compatible units. The second system runs Sonos 2 compatible units. I currently have a Boost unit running under the Sonos 1 system. Can I run a second Boost unit under Sonos 2 at the same time? Or is there a way to run my current Boost unit under both systems (Sonos 1 and Sonos 2) at the same time?

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Mr. T
1 year ago
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deroContributor II
asked in Advanced setups
Arc Sub 2 Ones for TV, but add another One for

I am having an Arc, a Sub and two Ones for watching TV. However, when listening to music, I‘d like to also use another One a bit more away.

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D
1 year ago
AjTrek1
AjTrek1
posted in Advanced setups
Wi-Fi 6 vs Wi-Fi 6e: A Layman's View

Note: Information in BOLD is copied from the VergeWi-Fi 6e is going to be the future of Wi-Fi…someday…but not right away. For Sonos it’s a non issue….for the most part. More on that later. If you’ve ever bought a Wi-Fi router, you may have had to sort through specs that read like complete gibberish — like “802.11ac” or “a/b/g/n.” But going forward, Wi-Fi is adopting version numbers so that it’ll be easier to tell whether the router or device you’re buying is on the latest version.In the past, Wi-Fi versions were identified by a letter or a pair of letters that referred to a wireless standard. The current version is 802.11ac, but before that, we had 802.11n, 802.11g, 802.11a, and 802.11b. It was not comprehensible, so the Wi-Fi Alliance — the group that stewards the implementation of Wi-Fi — is changing it.All of those convoluted codenames are being changed. So instead of the current Wi-Fi being called 802.11ac, it’s be called Wi-Fi 5 (because it’s the fifth version).802.11ax, now goes

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buzz
1 year ago
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FairFaithContributor I
asked in Advanced setups
Add a sonos sub mini to a setup with a sub gen3

Hi,Simple question, i am wondering if i can add a sonos sub mini to a setup with a sonos sub gen3 before i buy it.It is to give a boost at the rear of my room without getting a second sub gen3.Thank you guysPhilippe

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106rallye
1 year ago
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MikeParkinContributor I
posted in Advanced setups
Sonos Arc and Active Fiber Cable - Do I need a voltage inserter for eArc to work?

Hi all and sorry for the long post!I am honestly at a loss right now. I have a Samsung Q90R TV, which does now officially support HDMI 2.1 and eARC, and a Sonos Arc sound bar. While I can get normal ARC working and hear sound perfectly, this obviously creates latency issues and there is a slight lip sync issue which drives me nuts!So as far as I’m aware, I need an HDMI 2.1 certified cable for eARC to work. No problem, I tested my setup with the HDMI cable that came with the Sonos Arc (which is HDMI 2.1) and then suddenly eARC turns on and all is well!However, the problem is that I need a cable that is 15 meters (50 feet) long and also supports HDMI 2.1. So I research and find that to get those sort of speeds at that length you need a fiber HDMI cable. So I bought one from KabelDirekt, that is certified and has the legit HDMI 2.1 certification sticker, meaning that in theory it should work perfectly. However, to my dismay, when I try and use it I can only get traditional ARC and eARC re

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M
1 year ago
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jelcowardContributor I
asked in Advanced setups
Sonos over large area

We use Sonos to deliver music in a course that we teach.  The course involves us visiting small hospitals and I have to get Sonos working, sometimes, over larger distances - and I am looking for advice around this rather than continuing with the repeated pain of my trial and error!We set up a mesh wifi network - the router is plugged into a working ethernet socket and this gives us internet access for some other purposes that we have.I usually plug a Play1 or a Boost into the router and then the other 6 Sonos speakers are placed in rooms - that can be far apart.I do not plug the Play1 or Boost into the hospital ethernet directly because I think they tend to block it (hospitals don’t usually want folks playing music day in , day out via their networks)The problem i have is that the distant speakers are sometimes too far - I can usually ‘see’ them in the app but playing music fails because of network speed.So….options?  I have tried using a couple of other Boosts in the hope that they ac

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J
1 year ago
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BeatrixWestContributor I
asked in Advanced setups
Setting up Port with old wired system

I purchased two Roam speakers to use with my existing speakers, CD player, record player, receiver and a Bluetooth transmitter. Unfortunately the sound lag between the old wired speakers and the Roams was unacceptable. I gather this is because of the Bluetooth connection so I have upgraded to the Port but I am very unsure of the best way to connect it to my system so that I can listen to my CDs and vinyl using both the wireless speakers and the wired speakers connected to the receiver at the same time.I have tried plugging the RCA plug from the audio out on the receiver to the audio in on the Port but I'm pretty much just shooting in the dark at this point and there was still a latency problem. I’m attaching a diagram of the wiring set up with model numbers. Any advice on what plug should go where or if I need to get a RCA splitter too? Thanks very much. 

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buzz
1 year ago
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JHD142Contributor I
asked in Advanced setups
3 Total Speakers to Sonos Amp

I currently have 2 outdoor speaker (6 ohm) connected to my Amp. I am looking to add one more speaker— for a total of 3 speakers— to the setup. My questions are this:  is this possible? If so what ohm would the 3rd speaker need to be and what type of wiring should I do? Thanks!!

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jgatie
1 year ago
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unahppyownerEnthusiast II
posted in Advanced setups
setup 2nd system on wifi network

I am unable to setup a second sonos system. I have followed all sonos instructions and reset app a million times. The app then asks for me to sign in to account. and then will go no further. Are there explicit instructions on how to do this? Sonos instructions are very vague and the app seems to have many bugs.I have a sonos one which I need to setup as a second system.

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U
1 year ago
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rxbxervContributor I
asked in Advanced setups
Large Sonos System Audio Playback Issues

Hey Sonos Community!Just had a couple questions about some issues I’m currently having with my Sonos system.I have about 19 different Sonos products in my system that are all spread out through our three wing building and also have about another five products that I haven’t set up yet since we’re having issues.The issue I’m facing is when I switch channels or songs one speaker will play and all of the other speakers will stop and play off on and eventually if left on the same channel for a while they’ll all start playing in sync but if you change the channel it’ll start the whole process over again. All the speakers that I have have an excellent Wi-Fi score with 4 UniFi AP-HD spread throughout the building but I’m still having this issueI currently have just invested in purchasing infrastructure that will allow me to add the Sonos on the LAN network and have currently added a Sonos Beam and Sonos One to my LAN netwrk and it was playing instantly when I would change the song, I just wan

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R
1 year ago
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Arthur MaksContributor I
asked in Advanced setups
Which connection type stick with

Hi There, let me describe issue i have in my customers houses, i have set pretty strong wifi connection through  the house and i have a managed  switch with hardwired 7 amps i have couple arc on wifi and 3 another amp in  different rooms on wifi with access points near by. i have settled stp rout for 7 hardwired ones, network system start crashing after it worked couple month so where and what is wrong in my set up

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Corry P
1 year ago
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Look I just want to ask a quesContributor I
asked in Advanced setups
tether to the internet through a mobile hotspot

Can a Sonos one tether to the internet through a mobile hotspot?

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Airgetlam
1 year ago
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WaugustAvid Contributor I
asked in Advanced setups
Two Sonos products not in Boost network.

I recently had to redo my network and have since been struggling to get all Sonos product reconnected. Sonos support directed me to set up a 2.4 network for Boost. I did and two Sonos products (mac addresses 48:A6:B8:EC:75:9C and 48:A6:B8:EC:75:C2) still show as connected via 2.4 whereas all other Sonos now show as Boost wired connected as expected. What are the two that are not, do I need them to be connected wired, and if so, how do I do that?Sonos performance now seems about where it needs to be but there are still issues. I have eight One’s in pairs of two each, a Port running my non Sonos family room speakers, a Sonos soundbar, sub, and two more Ones in the rear of a separate home theater system upstairs. Occasionally, frequently enough to be annoying, one or more of the pairs will drop out, reconnecting a minute or so later.Between having major issues reconnecting Sonos and my home security cameras, just shoot me if I ever need to redo the network again.

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W
1 year ago
ramseyrt
ramseyrtContributor I
posted in Advanced setups
Default password for GL.iNet GL-AR300M16-ext travel router in Sonos system

Hello,I just bought a used GL-AR300M16-ext from a guy on eBay.  The guy I bought it from said that the unit came with a Sonos system he got from Costco.  I'm unable to factory reset the device such that it presents the initial login screen as described here:https://docs.gl-inet.com/en/3/setup/mini_router/first_time_setup/using the Repair or Reset procedures found here:https://docs.gl-inet.com/en/2/troubleshooting/reset/I've tried the password reset procedure at least 10 times but the device's web page always asks for a password.  I suspect the device has a custom firmware on it to support the Sonos implementation.  Does anyone know what the default password might be in this configuration?Thanks in advance!Rob

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Corry P
1 year ago
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bac-canadaEnthusiast I
posted in Advanced setups
OFDM ANI level – Red (9) to Green (0)

Hello Everyone, I used a Boost (wired to the Router) to create the Sonos Mesh (SonosNet) for (4) Play 1 devices all wireless. Looking at the Sonos Network Matrix, each Play 1 including the Boost showed OFDM ANI levels of 8-9 with each column box fire engine red. I removed the Boost (unpowered), unplugged each Play 1 and then powered them back up eliminating the Sonos Mesh. My Router showed that each Play 1 connected to the 5 ghz Band on my Network. Looking at the Sonos Network Matrix again, OFDM ANI levels dropped to zero and each column box green as grass. My question is, did I effectively take care of my noise level issue or is the Matrix unable to detect/record OFDM ANI levels when devices are connected to WiFi?

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J
1 year ago
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BPietersContributor I
posted in Advanced setups
Play 5 gen 2 only base tones after overvoltage repair (Power on failure)

For anyone reading along here, please note that this is a very bad idea for a number of reasons, the most important being:1: It’s dangerous, potentially resulting in serious injury or death. Please do not open the speakers, as they can still carry a charge despite being powered off / unplugged.2: You are breaking your warranty: Sonos Terms of Sale3: Sonos can’t help you fix it.Hi, I had destroyed my sonos play 5 gen 2. I made a mistake which caused power supply of 400V.Then I found the very usefull youtube video explaining met how to repair.The 3.15 A fuse and the varistor where dead. After replacing them the speaker was able to power on.But the sound is not well. It produces almost no mid and high tones. I have disconnected the three base speakers and found it does give a little bit of mid and high tones. All three speakers are working. But not at normal levels. Does anyone have a next step for me? Or can I buy the complete repaired board somewere?

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B
1 year ago
A
ackrayAvid Contributor I
posted in Advanced setups
Repair ZP120

The amp has no power. Is there an internal fuse for this unit? Has anyone taken one apart?

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C
1 year ago
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