Question

How to connect new Sub Gen 3

  • 11 June 2020
  • 3 replies
  • 113 views

I just received a new Sub Gen 3. 

It is added to the System, but doesn’t play any sound. It is added to two Play 5 Gen 2

When I attempt to use TruePlay to tune the system, I get error “Network problem”

Also, when I plug the Sub Gen 3 into my router using a network cable the entire System disappears on the S2 App so I can’t do anything. 

I have tried unplugging, adding sequentially, etc etc but to no avail. 

Any assistance would be welcome


3 replies

What is in parentheses after the room name of those two PLAY:5 gen 2s?

Hi Bruce

(L+R+Sub)

thanks

niillo

I called Sonos Service and they went through some steps. 

It turns out a reset fixed the problem, and the Sub is making a nice sound now 

Thanks

niillo

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