Although Sonos has gotten some bad publicity about its Trade Up program, I used the opportunity to replace three Connect devices I have with three Port devices. As I’ve never had to replace a Sonos speaker, I found the process needlessly complicated. The instructions to replace devices put into recycle mode are poor and suggest that to save your controller settings, you have to add the new device to the group then eventually remove the other devices.
It was hardly a simple process and I ended up losing all the previously added services/favorites/etc. As I hate complaining for its own sake, I have a few suggestions that would have made my life infinitely easier:
- Rather than having only the option to Add a new device, please have the option to Replace a device. The functionality would be to select the device (particularly if it’s already in Recycle mode!) and then have it’s light flash. Take the new device and push its button and have it take the place of the old one.
- How about allowing me to save my profile of services to my Sonos account? That way I can just sign into the controller, sign into my account, and then have all my previous setup saved.
- Let me set up my entire system before having me register everything to my account. It was a huge pain that every time I made a change, it blocked me from doing anything else as it was having trouble registering the device on the internet.
- Give full functionality to the Windows and Mac OS controllers.
Any of these options would have been a godsend.