Skip to main content

Shop

Speakers
Home Theater
Components
Speaker Sets
Accessories
Architectural
Speaker Recommender
Compare
Shop all

Learn

How Sonos Works
Brilliant Sound
Easy to Use
Listen Your Way
Home Theater

Support

Radio

My account

Profile
Orders
System
Beta

Shop
Learn
Support
Radio

- - Info Hub
  - General Information
  - How to use the Sonos Community10
Groups
Support site
Release Radar

Community overview

165,608 Topics
859,986 Replies
411,418 Members

Find answers to your questions
Stay up to date on the latest topics
Ask questions and help others

Ask your question

Ask a question

News and announcements

Sonos Introduces Move 2

John MacFarlane and Sonos

Use SVC with Spotify now

Conversations
Help others
Recently active

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

Ask a question

22 topics
14 Replies

Speakers

2897 topics
14898 Replies

Home theater

4595 topics
25024 Replies

Portable speakers

Portable speakers

1175 topics
6686 Replies

Components and Architectural

Components and Architectural

4415 topics
25216 Replies

Controllers and Music services

Controllers and Music services

3838 topics
25261 Replies

Advanced setups

Advanced setups

1868 topics
12421 Replies

Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

What to get

3419 topics
18216 Replies

Speakers

3191 topics
30360 Replies

Home theater

6506 topics
53805 Replies

Portable speakers

Portable speakers

84 topics
557 Replies

Components and Architectural

Components and Architectural

2239 topics
16899 Replies

Controllers and Music services

Controllers and Music services

5650 topics
53385 Replies

Advanced setups

Advanced setups

111 topics
580 Replies

Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

Sonos Voice Control

Sonos Voice Control

143 topics
773 Replies

Amazon Alexa and Sonos

Amazon Alexa and Sonos

3075 topics
24132 Replies

Google Assistant and Sonos

Google Assistant and Sonos

814 topics
6195 Replies

Smart home integrations

Smart home integrations

376 topics
2691 Replies

Other language forum

For languages other than English we offer these forums.

Sonos Nordic forum

Sonos Nordic forum

175 topics
485 Replies

The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

Owners café

335 topics
3882 Replies

General feedback and conversation

General feedback and conversation

985 topics
6457 Replies

Pz8675309Contributor I

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

SeaDuck20Contributor I

Using Sonos With A Turntable

Connecting Bluetooth turntable with pre-amp to Sonos

Hi, I’m looking for some support as to the product needs to get my Project bluetooth turntable with phono pre-amp to easily connect with my Sonos system. Below is what I have and plan to buy to create a surround sound experience for both TV and Vinyl but I’m not sure if I need the Port so I can easily flip between vinyl or TV connection? Do I need anything else to seemlessly connect all sound devices (TV, Turntable) to Sonos speakers?Here’s what I have:https://www.project-audio.com/en/product/vt-e-bt/ Sonos Playbar - connected to TV via optical cablePlanning to get:(2) Sonos Era 100

bjcc54Contributor I

Controllers and Music services

Sonos and Synology BeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”. Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?

remmContributor I

Sonos Move and bluetooth

Is it posible to play music vía Bluetooth on 2 Sonos Move at the sane time? I don’t mean paires in stereo mode, but paired.

kalexContributor I

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

SoniceContributor I

Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

jhojboContributor I

Sonos Nordic forum

Mangler HDMI eArc - vil dette kunne give mig Dolny Atmos lyd?

Hej Jeg har for nyligt anskaffet mig en Sonos Arc. Jeg var ikke opmærksom på, at mit TV kun har en HDMI-Arc udgang og altså ikke eArc. Jeg kan derfor ikke få Dolby Atmos ud af min Sonos, hvilket ærgrer mig. Jeg bruger Apple TV 4K, og har søgt mig frem til, at denne burde kunne løse problemet: https://www.av-cables.dk/hdmi-extractor/nedis-hdmi-arc-til-1x-hdmi-earc-og-1x-hdmi-arc.html Mit spørgsmål går på, om denne kan det samme? Den kan nemlig afhentes, så det ville være at foretrække… https://www.proshop.dk/Skaerm-Lyd-switch/Deltaco-HDMI-splitter-1x-HDMI-in-2x-HDMI-out-6/2728928 mvh Jens

christopher.murgatroydAvid Contributor I

Components and Architectural

Connecting two external devices to Sonos Port

I have my turntable connected to a Sonos Port via the RCA input. I’d also like to hook up a CD player to the Port, is this possible and what would I need? Is there an adapter that would do this?Thanks in advance!

JonnyFitzContributor I

Mobile device cannot connect to beam

Hi,Apologies if this has been asked before. I am a sonos owner for over 10 years and fairly familiar with the software issues however I have just made some changes to my network (same router) but I cannot get my products to connect. Network is 2.4ghz...WPA2. Every time i go through the wizard I get the mobile device cannot connect to beam, although I am stood right next to it. Any suggestions….driving me crazy. I am unable to reset anything as this is greyed out on the app. Thanks

User63453Avid Contributor I

Controllers and Music services

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

Pz8675309Contributor I

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

SeaDuck20Contributor I

Using Sonos With A Turntable

Connecting Bluetooth turntable with pre-amp to Sonos

Hi, I’m looking for some support as to the product needs to get my Project bluetooth turntable with phono pre-amp to easily connect with my Sonos system. Below is what I have and plan to buy to create a surround sound experience for both TV and Vinyl but I’m not sure if I need the Port so I can easily flip between vinyl or TV connection? Do I need anything else to seemlessly connect all sound devices (TV, Turntable) to Sonos speakers?Here’s what I have:https://www.project-audio.com/en/product/vt-e-bt/ Sonos Playbar - connected to TV via optical cablePlanning to get:(2) Sonos Era 100

bjcc54Contributor I

Controllers and Music services

Sonos and Synology BeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”. Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?

remmContributor I

Sonos Move and bluetooth

Is it posible to play music vía Bluetooth on 2 Sonos Move at the sane time? I don’t mean paires in stereo mode, but paired.

kalexContributor I

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

SoniceContributor I

Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

jhojboContributor I

Sonos Nordic forum

Mangler HDMI eArc - vil dette kunne give mig Dolny Atmos lyd?

Hej Jeg har for nyligt anskaffet mig en Sonos Arc. Jeg var ikke opmærksom på, at mit TV kun har en HDMI-Arc udgang og altså ikke eArc. Jeg kan derfor ikke få Dolby Atmos ud af min Sonos, hvilket ærgrer mig. Jeg bruger Apple TV 4K, og har søgt mig frem til, at denne burde kunne løse problemet: https://www.av-cables.dk/hdmi-extractor/nedis-hdmi-arc-til-1x-hdmi-earc-og-1x-hdmi-arc.html Mit spørgsmål går på, om denne kan det samme? Den kan nemlig afhentes, så det ville være at foretrække… https://www.proshop.dk/Skaerm-Lyd-switch/Deltaco-HDMI-splitter-1x-HDMI-in-2x-HDMI-out-6/2728928 mvh Jens

christopher.murgatroydAvid Contributor I

Components and Architectural

Connecting two external devices to Sonos Port

I have my turntable connected to a Sonos Port via the RCA input. I’d also like to hook up a CD player to the Port, is this possible and what would I need? Is there an adapter that would do this?Thanks in advance!

JonnyFitzContributor I

Mobile device cannot connect to beam

Hi,Apologies if this has been asked before. I am a sonos owner for over 10 years and fairly familiar with the software issues however I have just made some changes to my network (same router) but I cannot get my products to connect. Network is 2.4ghz...WPA2. Every time i go through the wizard I get the mobile device cannot connect to beam, although I am stood right next to it. Any suggestions….driving me crazy. I am unable to reset anything as this is greyed out on the app. Thanks

AntifonProdigy I

Advanced setups

Setting static IP addresses

[To avoid any confusion: this is about static IP addresses, not reserved IP addresses!]Is it possible to set/unset static IP addresses within Sonos devices?The reason I ask is that I have just been checking in my router to see what internal IP addresses are currently in use, and I find that one of my Sonos devices out of a total of eleven has an IP address which is not within my DHCP range. It’s actually permanently on an IP address that I have (for many years) had statically assigned to another device.What I would like to do is to stop it from using that IP address, and get it to request an IP address via DHCP - in my assigned DHCP range - like the other ten devices do.Note that this device is one of four in my system that are connected via Ethernet to my network.[As above, this is the distinction between static and reserved IP addresses: To set a reserved IP address, you configure your router’s DHCP server to recognise a device’s MAC address and always give it a specific IP address w

Information Hub

General Information

1 Category
10 Articles

Hall of Fame

Show complete Hall of Fame

Show complete Hall of Fame

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Log in or register to reply

Login to the community

Log in or register to reply

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Our Company
News
Blog
Careers
Responsibility
Innovation

Manage Your Account
Order Status
Shipping and Delivery
Returns
Certified Refurbished
Find a Store
Dealer Store
Investors
Sonos for Business
Works with Sonos
Developer Portal
Contact Us
Frontline Workers
Sonos App
Students
Upgrade

© 2022 Sonos Inc.
Legal
Privacy statement
Accessibility
Conformity
Site map
Security
Cookie settings