Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,409 Topics
  • 29,887 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4409 Topics

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LMcContributor III
posted in Controllers and Music services

Simple ? - How to turn off

Had my new Sonos for 2 days . . . exceeds expectations! But how do I turn off? It seems just pausing music or muting is not the same. Am I being too old fashion/analog?

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7 years ago
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CsNiNeContributor I
asked in Controllers and Music services

Audio from my Laptop to my Sonos system

why can't i link my Laptop to my Sonos system to play the audio directly from my laptop to my Sonos speakers when they are on the same network ???

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6 years ago
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Mathew PriceContributor I
asked in Controllers and Music services

Playing music directly from Amazon Music

Please can someone help me with playing music directly from amazon music? If I play a track from the app it just plays on my phone. I have Sonos One. Thanks

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chicks
5 years ago
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chantelmcpContributor I
asked in Controllers and Music services

Apple podcasts?

Will we be able to play Apple podcasts on Sonos?

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4 years ago
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PoullContributor I
asked in Controllers and Music services

Spotify skips to next song or stops playing, other sources work just fine meanwhile

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.

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Corry P
2 years ago
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TheB1NGContributor I
posted in Controllers and Music services

Song Not Encoded Correctly

Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!

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3 years ago
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WhiskersContributor I
asked in Controllers and Music services

Sonos and Mac OS 10.15 Catalina

Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.

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3 years ago
Xander P
Xander PRetired Sonos Staff
published in Controllers and Music services

Problems Updating your Sonos system?

We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well what to do if you encounter an error message. Please feel free to contact one of our support technicians if you need any assistance throughout. Or you can ask the community for help.  ​​​Quick Tips The steps below are common fixes for a variety of Sonos update errors. Try going through these steps first before looking for your specific error in the next section. Retry the update Try starting the update again from the Sonos app.If you control Sonos with more than one device, you can also retry the update using a different Sonos app. Reboot your router Unplug your router from power, wait 10 seconds, then plug it back in. When your network is back online, try updating Sonos one more time. Rebo

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3 years ago
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jonnywinnerAvid Contributor I
asked in Controllers and Music services

Tidal settings for Sonos: Use HiFi or Master Quality?

Hi. New to Tidal (but not Sonos) and have a simple question > In the Tidal settings is it best to select HiFi (lossless audio) or Master (the best audio experience)? I know that Sonos does NOT stream the Master Quality Audio (MQA) offered by Tidal … but will Master Quality work on Sonos (via Connects & Amps) so I can use it via other devices (i.e. get MQA on BlueSound Vault) or do I need to set it on HiFi (to get lossless Flac 16 bit/ 44.1kHz) on Sonos? The other way to ask this would be: Would Sonos automatically down sample the MQA hi-res files to CD-quality lossless? Thanks! Could not find answer anywhere in forum or via the Tidal FAQs.

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4 years ago
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Justin in San DiegoContributor I
asked in Controllers and Music services

Sonos connects but the App will not play any music

My Sonos app is connecting to the internet and connecting to my home Sonos system, but nothing will play. This is the first time I have ever experienced this problem in 3 years of using Sonos. When I pick an artist or a song on Pandora, Apple Music, or Spotify, the app is displaying one of two options. Option 1 - Add Station to My Sonos - More OR - Remove from My Sonos - More If I select Add Station to My Sonos, and then go to the My Sonos section, the only option available to me is: - Remove from My Sonos What in the world is going on with this App. This happened out of the blue after the system working normally for 3 years. I am connected to my home wifi network, which is connected to sonos, but I cannot for the life of me figure out how to play a song. I have tired connecting through the Sonos App, and connecting through the Spotify App, which normally will let you play a song on Sonos within Spotify.

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5 years ago
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jakberridgeContributor I
asked in Controllers and Music services

Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!   diagnostic number 1384717218. Thank you

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3 years ago
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Chasz99Contributor I
asked in Controllers and Music services

Tidal now displays “MASTER” - does SONOS now support MQA?

I just noticed that Tidal displays “MASTER” now on MQA tracks where before it would kick down to “HIFI” - has SONAS started supporting MQA?     my understanding before was that even if you were playing the master quality music, it would downgrade to hifi and this was reflected in the display.  What changed?  Audio Quality or just the display? i have two gen 2 Play 5s with the sub in my office.  I enjoy the sound 😁   Thank you for any input!!!

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ratty
3 years ago
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DPE1983Trending Lyricist I
asked in Controllers and Music services

Sonos speakers not showing in Spotify app

Hi,This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.No network changes has been performed.Pls help! Edit.I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app. So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11. Anyone with similar experience? Moderator edit: combined posts

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51 minutes ago
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BretonMaitreContributor I
asked in Controllers and Music services

How to use Sonos in homekit

I added several speakers to Apple Homekit.  They show up in Homekit, but when I click on them, they show up with a greyed-out box and everything else grayed-out and a message saying “Not Playing.” This is the same on the iphone and two ipads. However, all Sonos speakers are playing music while the Apple devices give me the grayed- out box and “Not Playing” message.  I reset the router, wifi and powered down the Sonos system several times, with no effect.  I am not using a hub of any kind.  I am connecting locally via wifi.  Is there something I am missing here?

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1 year ago
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Dr KContributor I
asked in Controllers and Music services

sonos not showing up in spotify connect

for the past few days I have been unable to play Spotify through Sonos directly from the Spotify app on my iPhone via Spotify connect. This used to work fine previously. It works fine when my partner uses her account on her iPhone, and works fine on my account via Spotify on my MacBook. I’ve tried all the recommended rebooting of router, Sonos speakers, iPhone etc. Have tried removing and reading Spotify account in Sonos app. Still no sign of my Sonos system on Spotify connect! Please help Sonos team, this is driving me nuts. Can still play Spotify via Sonos app, but this lacks serious functionality and so is not an acceptable solution. Diagnostics report 1555445404 thank you in advance.

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4 years ago
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andy.eakinContributor II
asked in Controllers and Music services

Sonos Controller Update Failed. An Unexpected Error Occurred. Please Try Again

On MacOS 13.1, running on an M1 MacBook Pro.Consistent error message when trying to update the MacOS Sonos app (on prompt in app). Only solution is to uninstall and reinstall.Very frustrating!Any ideas how to stop this happening?

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3 months ago
Stuart_49
Stuart_49
asked in Controllers and Music services

connecting music library on Synology NAS to Sonos

I’ve got a new Synology NAS and trying to connect Sonos to the music folder on it. I’ve enabled SMBv1 and tried everything else that I’ve read in the Sonos community and Synology knowledge base. (I used a WD NAS for years with Sonos, BTW)I’m using a Mac and the path to the music folder is://NASsynology/Volume 1/for sonos(I’ve tried creating a separate folder just called “sonos” thinking maybe it doesn’t like the space in the name; also tried removing the “Volume 1” from the path and/or taking the space out and just calling it “volume1” which is how the name appears sometimes in Synology; also tried the IP address in place of the “NASsynology”...all with no luck) I’m getting an access denied error (telling me to check the ID/password) when using the Synology user-ID/password, as well as when I just skip the ID/password step and just leave it blank. Thanks for any help!    

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1 year ago
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andypower21Contributor I
asked in Controllers and Music services

Apple Music "Unable to browse music"

Hi All. Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd. Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly ! I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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Corry P
1 year ago
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aji777Contributor I
asked in Controllers and Music services

I can't play music from YouTube Music

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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2 years ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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7 hours ago
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PixieBelleContributor I
asked in Controllers and Music services

Problems with using Apple Music on Sonos

I use Apple Music through my Sonos and used it successfully in the past. What has started happening recently is that I select apple music, then get asked to re-authorise the account, which I do and get a message stating setup is complete, when I click on done, the Sonos message states it is unable to browse music, so I click back to the main menu to select Apple music again and repeat the same process with the same result. My phone that I have the app installed on is a Samsung S20 with the Version 14.12 of the Sonos app installed. I have deleted apple music several times from Sonos and re-installed as suggested by Sonos online support team and I use apple music fine on my phone with my Samsung buds but I can’t seem to get Sonos to recognise the apple music account any longer. Has anyone else had this issue recently and does anyone have a solution?

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1 year ago
SarahN
SarahNHeadliner I
posted in Controllers and Music services

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

HiDid the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. So looks like just a glitch and I have noticed folks on Reddit also commented the same.Anyone else got this little issue?

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1 year ago
controlav
controlavMaestro
posted in Controllers and Music services

Tune-In blocking foreign radio stations in the UK Master thread

As Sonos don’t seem to want to, lets try and consolidate the TuneIn UK problem into one master thread.What we know: starting last Thursday, TuneIn in the UK started blocking all foreign radio stations. They did this because of a lawsuit they lost in November 2019.Some have also claimed that Sonos Radio is also affected.The known work-arounds are:Add the direct streaming url of the station to the Sonos system (only available to PC and Mac users detailed here Try a different radio station aggregator (eg radio.com) 

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3 years ago
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kubulozaurus.rexContributor I
asked in Controllers and Music services

Unable to play X - and the song is not encoded correctly

I was getting this error from time to time, but now I'm getting it on 3/4 of songs... Seems random, as sometimes a song that was working fine would refuse to play and start showing this error (or vice versa). My music source is YouTube Music. I've tried rebooting the speaker, reinstalling te app, rebooting the Wi-Fi router, etc. Also tried using an ethernet cable instead of Wi-Fi. Nothing seems to work. Diagnostic number : 1167656549Screenshot :Thanks in advance!  

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9 months ago
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CuzFeesheEnthusiast I
posted in Controllers and Music services

Unable to play song ‘song’ - the song is not encoded correctly. Issue since 15.2

Since the 15.2 release there is quite a few songs that display this error when trying to play them.  These seem to be mainly songs that are not lossless.  They were purchased over time from Apple Music.  They will still play if I use the Apple Music app, but they will no longer play from Sonos app.  I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.Is this a known issue? 

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17 days ago
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