Recently my Sonos app (Android) was upgraded to the “new, better” interface. Now when I go to the app, it frequently shows me a page that says there are no connected products. If I leave it long enough (anywhere from 10s of seconds to minutes), my system finally shows up. This never used to happen - it’s only since this upgrade. Any ideas on this?
Thanks in advance.
Best answer by Altair
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Never mind these timers, I just want to play my gawd damn music.
All I have is the ‘There are no connected products. Go to System Settings to learn more’. So I go to System Settings, I ‘Add Speaker or Component’ and go through a factory reset process on my speaker(s) to add them. That part works. Until I close down the app and go back and… ‘There are no connected products. Go to System Settings to learn more’.
Literally, I am SO frustrated with this app release and Sonos.
Pending a massive patch to the non functional app, https://play.sonos.com/ (the web player) works fine for me.. might be worth a shot?
Updating my threads - as I resolved it. I have had to unplug and get rid of my Sonos Boost to get back on regular WIFI. Now I’ve got my music back!
Updating my threads - as I resolved it. I have had to unplug and get rid of my Sonos Boost to get back on regular WIFI. Now I’ve got my music back!
Not sure I understand. Do you mean to unplug the Sonos speakers to reboot them? I’ve got 2 Play 5 speakers and nothing else.
This problem seems to have been part of the botched May 7th new-app release. As of the May 21st release, it seems to have gone back to normal.
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